Telstra Outage in Cessnock, State of New South Wales

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

@Telstra No way will I be staying with Telstra when my plan is done. Sorry to say but you’ll lose me as a customer no matter what.

@Telstra Leasing a phone was the worst choice I made to be honest. I expected I’d receive a call or letter at the 12mo mark with an option to renew, replace or buy out but I wasn’t contacted. I would have bought it out then.

@Telstra Yeah, I will. It’s a real shame that this service is the norm. There’s a lot cheaper options out there, and you’d think service would be amazing from Telstra, but nope.

@Telstra your live chat is a total shitshow. I wasted 20 minutes there with an issue and got non coherent answers from a team leader. I’m so sick of you and your shitty service, and your inability to send me a paper bill on time, or in this case at all.

Further to my Telstra problem. 1.5 hours trying every means possible to contact an actual person. Gave up and rang a store. Explained my problem was told by that Telstra can be contacted and all it needed was a little perseverance. So it's me! Now I can stop worrying. Harrah!

@Telstra are there internet outages at the moment in Melbourne? Connection has been crap all morning - dropping in and out. Not ideal.

@Liam_J_McIntyre Most issue I have had with Telstra is when I forgot a payment

@Redandblack91 I think it was though because of the want to facilitate the structural separation of Telstra by providing an optic fibre alternative to its copper access network. Could be wrong though

@Liam_J_McIntyre @Optus @Telstra Mate Telstra have been shutdown since the start of covid. Zero service and constantly trying to put you to the online 'bot' service that just goes in circles.

@Telstra Your messaging app doesn't work. I won't be charged due to Telstras inability to allow me to contact to make changes to my account - can you confirm?

@Liam_J_McIntyre @Optus @Telstra Call Taity tech support

Decided to leave @Optus after they informed me they disconnected my phone number I had since I was a child... decided to try @Telstra, even though I'd never wanted to use them before. Now i know why. Literally CAN NOT connect to any help at all. The links to help they say...

It's official! Telstra has managed to construct an app and contact phone network that makes it near on impossible to speak to a real person or get an actual answer to a simple problem. Convoluted, over complicated and frustrating! Well Done! Time to move.

@johnmenadue You can now no longer call a Telstra call centre. Some used to complain they were offshore. I bet they wish them back now. To resolve a bill of her parents my wife had to enter a complaint online; finally to get a call back from a human.