Telstra Outage in Cessnock, State of New South Wales

@MaryaEJones @Telstra Up and running with a new provider now Marya. I took the hint that Telstra didn’t want me as a customer which is what they must have been doing

@Telstra It’s the second time Emily. But guess what ? I’m working at a superb solution to the matter And I was a Telstra customer for years

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

@Telstra No way will I be staying with Telstra when my plan is done. Sorry to say but you’ll lose me as a customer no matter what.

@Telstra Leasing a phone was the worst choice I made to be honest. I expected I’d receive a call or letter at the 12mo mark with an option to renew, replace or buy out but I wasn’t contacted. I would have bought it out then.

@Telstra Yeah, I will. It’s a real shame that this service is the norm. There’s a lot cheaper options out there, and you’d think service would be amazing from Telstra, but nope.

@Telstra your live chat is a total shitshow. I wasted 20 minutes there with an issue and got non coherent answers from a team leader. I’m so sick of you and your shitty service, and your inability to send me a paper bill on time, or in this case at all.

What Telstra's free to use payphones shows is that public phones are an essential service. They always have been, from the moment they were introduced, to now, and into the future. We must never again pay for this essential service.

@gleep23 @Telstra I think not quite, but yeah, it's like public transport, the cost of ticketing mainly covers the cost of having a ticketing system. This is why these should be state assets, not listed companies with profit motives. Essential/monopoly service + profit motive = inefficient.

@Telstra How about instead of the constant chopping and changing of plans you simplify and make sure you are competitive with what MVNOs like Aldi offer on your own network!

@Telstra Despite her protests I refuse to let my 9 year old have a mobile phone. This will make me feel a little easier for all the young kids who aren't allowed phones, should they ever need help. It's the modern day 'Safety House' 🏡

@Telstra Never ever Telstra. Worst accounts Dept. They just bill you even when Telstra is in the fault. When you bring that to their notice they send your account to the debt collectors. I have switched to another provider and I am so happy for it.

@Aerohaveno I was wondering what the intention was with @Telstra's announcement yesterday, I think you've hit the nail on the head @Aerohaveno. Making the payphones relevant again, making them a public service so they can install more with billboards attached. $$$$

@Telstra There has been no contact from Telstra. Complaint made with Ombudsman.

@crayolawtf @Telstra I have a problem can you help me

@crayolawtf @Telstra please help

@crayolawtf @Telstra I need help