Telstra Outage in Barwon Heads, Greater Geelong, State of Victoria

@Ron_Boll @Telstra Sorry I was no help 🤣

@Telstra my wife has lost her phone and needs to divert it to another phone. She works in a hospital providing an essential service. Please help ASAP

Why is @3AW693 targeting @Telstra about the NBN and how it’ll cope with the increased load on the network. There are other providers of the NBN out there. #sheeple listening will take any slow downs or outages as being Telstra’s fault/problem.

@jindivik For weeks the Telstra website has been reporting problems with their logistics as well. Maybe it’s all the same system. The problem must be serious... or seriously expensive to fix

Telstra you have a lot of explaining to do! Your company sucks *****! I'm glad that we are no longer with you! Stop sending us bills. You suck! Glad I'm not recommending you to other people!

@tallymarkz @Telstra Now, you get outages that’s weeks because they have nothing to force them to ensure their customers get a reliable service. In fact, if they were forced to pay customers one months line rental PER DAY the outage/fault continues beyond the initial timeframe; maybe customers WOULD

Hi Twitter friends....footy friends...I've had problems with @Telstra since Thursday morning and phone has only been turned back on.....sorry my Geelong and Collingwood friends....congratulations Richmond friends..

@Telstra In the meantime we are using all our data and @Telstra want to charge $10 every time yo use 1 gb. Poor form

Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.

@Telstra yeah great. I will upgrade to the 5G network for $70 a month like I am paying now otherwise FORGET IT! NOT INTERESTED IN PAYING MORE ANYWAY!

@Telstra your staff were unhelpful on the phone. @Ticketek_AU your website is not applying discount for any game, whereas the @Ticketmaster is applying the proper discount! Please help. Game is tomorrow!

@Henjam48 @JaneCaro @TonyAbbottMHR @NBN_Australia They’ve been set up to fail. Like most entities that are answerable to govt. The person responsible for it all is JWH. Had Telstra not been sold in the first place, it would have continued to upgrade its network and we may not have needed an NBN on the scale the ALP envisaged.

@Telstra Yeah, cancel my order. DM for reference number

@Telstra Says no outage in Lovely Banks but I cannot access anything 4G or 3G.

@Telstra you forced me to go to the TIO when a simple phone call could have averted the need to involve the TIO. Your customer service ranks on top of the worst shit ever.

@Kynes3 It’s a disgrace but I’m not surprised. They sold off Telstra and then NBN has to pay it ridiculous money to have access to infrastructure that belonged to us. Would never have needed the NBN if Telstra wasn’t privatized as it was open door policy to not spend money on maintenance

@Telstra your customer service in the Geelong Westfield Store is sub standard. Your system of taking names instead of dealing with customers absolutely sucks! Buying a Prepaid handset should not be so difficult or time consuming. This is not the time of year for that

@Telstra Nobody knows, Renee, and that’s the main issue! It was ordered on 9 Nov, took two days to go from Sydney to Melbourne, and according to the tracking info has been sitting at the Melb depot with no further updates since 11 Nov. It only needed to go another 45mins down the road!

@thecattery @Telstra @Optus @VodafoneAU @Optus network was no good at @kardinia_park on Saturday afternoon during the @AFL #AFLCatsFreo game. iMessage & text messages failing to send. Apps not being able to update in a timely manner. I’ve had 3 providers in 3 years and all have been the same.

@Telstra how do I get a human being from Telstra to ring me about an urgent nbn account issue? So far your 24/7 texting service has been useless.

@telstra your voicemail system is not working as the recorded said 'I have entered a invalid number which is not part of this service' even those I never entered a number.

@NBN_Australia Alicia, don’t come on twitter and patronise people, call 133 933 Telstra support, lines are closed. All we have are incompetent people giving bright spark ideas and no action

@NBN_Australia Darren I urge you to call 133933 Telstra support and see how far you get as an exercise. People are venting at Telstra shops. This is unprofessional and @andy_penn has to rectify this quickly

@NBN_Australia Darren, all due respect if I didn’t log it with my provider and came on twitter then it would be foolish. I have logged it, since 8am Friday I’ve had no internet. Telstra only care about profits and lack local Aussie service!

@jeff_kennett @StuNorman1 Telstra doesn’t care Jeff, 48 hours and no nbn here in Nth Balwyn. No help desk, no accountability.

@Telstra Bill Telstra for your wasted time on these issues if you earn $25hr and waste 4 hrs chasing them send them a bill for your time of $100 if everyone did this they would have to sit up and take notice as it would run into millions,you are entitled to payment for time wasted.

@Telstra answering a call is not fixing an issue how about aspiring to fix issues or aspiring to follow up with customers and explaining how you plan to fix their problems then actually doing it.

How many Telstra customers are fed up with how difficult it is to resolve even the simplest issues and trying to contact a real person that actually knows what their doing and wasting hrs on hold waiting for some one to answer you.

@Telstra I want to go back to the cable connection. Ever since you guys converted me to NBN, the service is slow and drops out a lot. I m not happy at all.