Telstra Outage Report in Portarlington, Greater Geelong, State of Victoria

Hi @telstra - there has been almost zero mobile internet 9am-9pm for 3 days in #portarlington - can’t load or use apps or send or receive anything except text. Could you pls consider another tower down here to cope with the holidays? 🤞🙏

@NBN_Australia why is it so difficult to get issues rectified? I’m stuck in a loop between you and @telstra. Two years on and our nbn is still slow. It shouldn’t be this difficult.

@Telstra Thanks Stacey, word around town is that the tower was hit by massive thunder/lightning storm we had a few days ago. Maybe should be on the outage site 🤔

Thanks @Telstra just missed Telehealth call my specialist due to poor/no mobile reception

@Telstra hi can I get some help please... App chat has been on hold with me for 38 mins when we were going along swimmingly

@Telstra my wife has lost her phone and needs to divert it to another phone. She works in a hospital providing an essential service. Please help ASAP

@tallymarkz @Telstra Now, you get outages that’s weeks because they have nothing to force them to ensure their customers get a reliable service. In fact, if they were forced to pay customers one months line rental PER DAY the outage/fault continues beyond the initial timeframe; maybe customers WOULD

Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.

Seriously @Telstra your customer service would be laughable if I wasn’t so angry and frustrated with actually speaking to you. I just want a working phone which I pay you for 😡🤬

Are there fads with scam calls? Last 3 weeks have been Chinese speaking stuff and/or Amazon. Texting **** as well. We're now into Telstra internet - don't have Telstra. Seriously have had enough. Somebody fix it 😡 #auspol @AlboMP

Disappointed with @Telstra customer service. Told to make an appointment to buy a phone despite it being in stock. Another store couldn't serve me until the next day. Went to @Optus and though they didn't have stock, they were more than willing to help. Ended up buying on @Amazon

So I once again have no internet. @Telstra tell me to give them the billing account before they can help. How do I do that if I have no internet and the is not connect to my phone Some excellent logic here Telstra

I cannot believe how broken the process of getting connected to the nbn is. Or maybe I shouldn't be surprised. It's like @Telstra and @NBN_Australia don't need customers. Really.

Supposed to go into the office today, slept in but I've still got this cough kinda,so I'm like okay I might go in another day then boom, Telstra outage. Going to the office anyway but my anxiety levels are through the roof.

Hi @Telstra I have, for years now, attempted to have you send me phone bills electronically. I've filled in forms. Rang numbers, raised jobs. Yet paper bills continue. It's a bit much to bill me an extra $2 per month because your admin systems are broken. So, ombudsman next.

Looking back How I got into Big bang theory was weird. I working at Telstra jn SMF before and my very first ever call as a CC was an old woman and it took me time to get her issue down and resolve it (lol first timer). She kept going on and on about BBT of how good it was and

Given everything that is currently going on with customers cutting back on spending, is @Telstra really going to say no to me signing for a further 12 months to Foxtel bc they won't give a loyal customer the $99 platinum package offer??

Forced to have @Telstra, which means I'm stuck with 100Mbps down until upgrades. internet dies today, forced into 4G backup...check Telstra website for any issues with net and this is all I get; Reason: Unplanned service interruption Estimated restoration: 7:00 pm | 29 March.