Telstra Outage in Portarlington, Greater Geelong, State of Victoria

@Telstra Thanks Stacey, word around town is that the tower was hit by massive thunder/lightning storm we had a few days ago. Maybe should be on the outage site 🤔

Thanks @Telstra just missed Telehealth call my specialist due to poor/no mobile reception

@Telstra hi can I get some help please... App chat has been on hold with me for 38 mins when we were going along swimmingly

@Telstra my wife has lost her phone and needs to divert it to another phone. She works in a hospital providing an essential service. Please help ASAP

@tallymarkz @Telstra Now, you get outages that’s weeks because they have nothing to force them to ensure their customers get a reliable service. In fact, if they were forced to pay customers one months line rental PER DAY the outage/fault continues beyond the initial timeframe; maybe customers WOULD

Good Q. Down here in Seachange given up on the NBN. Use Telstra 4G box. Not good enough. NBN imposed.

@Telstra is great at taking over $500 a month from a Not-For-Profit. They fail miserably at customer service. I was transferred between nine departments and none of them knew what the service was on our bill and the final one just hung up on me.

@GamersNexus A couple of years ago, I'd have said no. But Australia finally has good competition vs Telstra (our biggest comms provider) and I'm finally able to get 250Mbps unlimited through AussieBroadband. 84USD per month, had one issue in 18 months and solved with a 2 minute phone call.

@Telstra hey guys, I’m having trouble accessing the internet on my phone? Just keeps saying no internet connection yet it’s saying I have full service and 4G????

@Telstra It says "Mobile plan - Small". Btw, I'm trying again through the Chat in the app and different person but still not someone that understands what I'm saying. Can it be that I'm that unlucky to get the two reps that are new or uninstructed? Or is the service just bad?

@Telstra I have been dealing with an ongoing NBN issue for several months and this morning, your operator called to organise another engineer (the 1st one was told by Telstra that they couldn't connect to the node 50mtrs from my home.) She hung up when I asked for a time slot!!!

@winsordobbin @Telstra They are good at charging but not good at fixing issues. Had no mobile data for a month but seem in no rush to fix the issue

@Telstra Thanks for your reply. I'll look at the plans, I know I was going to get moved to a new plan as mine was no longer available. So to confirm, the message I received today was in fact from you and this support person saying it wasn't was a mistake?

Hey @Telstra if you choose to cut costs by having offshore support, can you at least make them competent? Otherwise, what differentiates you from other low cost telcos? you used to be a strong Aussie brand. Now you're like all the others. Examples: >>

@Telstra how is it the only department in your whole organisation that's knows what an X21 data service line is the accounts department that charges @ReadingRadioQLD for the service. I've spent almost three hours trying to report a fault and no one knows how to help.

@elonmusk @boringcompany @elonmusk can you come back up Australia, specifically western Australia and set up a solar farm and bunch of telstra batteries? Do what you did with SA, offer it for free if it doesn't work and if it does have to pay you exactly what you earned?