Telstra Outage in Mont Colah, Hornsby Shire, State of New South Wales

@Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

@Telstra Hello, I am having a lot of trouble contacting you. I can't call, I can't reset my password on the app. I have had an outstanding fault for a month that you could not troubleshoot. I have a different internet provider now. Thanks for asking. Please terminate my Telstra internet

@chozari @BriarBush We left Telstra@our 1st KP address & had to come back at this address bc Optus doesn’t service our street.. services all the other streets around it but not this one … their service doesn’t suck anymore but it took 2-3mo to get the service up to speed! And lots of whinges here!

@Telstra Data outage in the Sydney CBD (darling harbour)? #outage

@Telstra I know I’m writing in Twitter. I’m not a moron. But I’m reporting a problem in the Telstra app to you via Twitter. What’s your point? Are you trying to be obtuse?

@Telstra I’m trying to tell you your system is broken and you’re acting like I still have open tickets. There’s a number of other issues, but obfuscating the ref no and time frame numbers in an open chat string is a fail. Please acknowledge that.

@Telstra The message was sent and then I read it. The numbers should still be there. Are you telling a customer they’re using the customer support system wrong? But ok. I’ll do what you say and look at “my cases” and “reported faults” as you suggest. 1/2

And when I told the support person that the reference number has been obfuscated I got a reply with a reference number…….., obfuscated as well. What fresh hell is this, @Telstra ?

@geplusda Telstra doesn't work at the moment. I need to do something. I have been advised Aussie Broadband by a few people

Guys I need a new internet provider. Been with Telstra forever but WiFi has been down for a month and they haven't fixed it. Any recommendations?

Of all the companies I deal with @Telstra is by far far the worst. I was told I couldn’t query an unauthorised bill amount. Couldn’t speak with someone more senior. In other words F.. O….

@Telstra I’ve just DM but I have no reference for that customer rep. I just hanged up angrily saying she could die if she can’t ring an ambulance. Mum is 86

How good is @Telstra ! Couldn’t contact my Mum on Mother’s Day As they have disconnected her landline for the umpteenth time. She’s on the old copper network. She doesn’t use the internet or smartphones yet customer rep stated they need to speak to her. D’oh she can’t! #auspol

@Telstra service is hopeless. FOUR MONTHS and I STILL don’t have my work phone moved across to me after being told it was done. UNBELIEVABLE. I should move back to @VodafoneAU - their signal wasn’t great, but they looked after me.

@theage Telstra customers are very unhappy for the most part. From a customer point of you it’s the worst company I’ve come across. And I mean it. I’m not just sounding off. Can she clean up Telstra & make it a friendly, helpful and efficient organisation from the customer perspective?

@ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

@Telstra Service became available again late yesterday afternoon.

Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN

@Telstra So I should buy another service to replace a broken service I am already paying for? That sounds like a solid business model if you can pull it off.

@Telstra Native 4G on my phone just got me 106 down and 18.7 up. I get nowhere near 25/5 with the backup feature of your modem.

@Telstra As an update, we’ve had no help in the last 4 days. Telstra got billing address wrong, messed up and disconnected NBN connection to the premises, can’t find account info, and we’re churning through mobile data trying to run a business tethered! Moving mobiles and nbn to iiNet

@Telstra whats the point ive both called and live chatted with support staff just trying to get a rough date they will be back in stock with no luck because they refuse to even guess when they might be

@Telstra you have the worst customer service. My kids changed the pin on the phone. How do I fix this?

@dannolan @treefortrichard You can? From whom? Telstra’s is 1TB (admittedly, never gonna hit that) and $85/mo. Optus has unlimited at $89/mo. Am I missing a trick here?

@Telstra twice we’ve requested to cancel an account, twice you’ve told us it’s been done and yet you continue to charge. When will you cancel and give our money back??

@NBN_Australia is it really hard to get your services installed at a nationwide Australian company where you’ve had @Telstra and @Optus fail miserably to find the address…

@RHIIINOO_TV @Telstra @launtel I'm seeing some people with iinet. I couldn't stream past 5pm on iinet. Bitrate would drop to <1000 and usually sit at 0-100. Was paying $100+ a month for their max plan but they didn't have the bandwidth to support the night time traffic. Left them for Launtel.

The second Telstra gets shut down will be the second that Australia will finally start to progress.

@RHIIINOO_TV @Telstra @launtel. They're Aus wide these days and honestly the only company I've never had an issue with. Ample heads up for down time if works taking place and when I had severe NBN issues, they were onto it every day for over a month until it was fixed. Best ISP I've ever used.

@PopBase In Australia they’ve made Telstra payphones completely free, so people can call who they need to - family, friends, a cab, etc. I can’t help but feel they’ve missed an opportunity to do a good deed and help people stay connected