Telstra Outage in Mont Colah, Hornsby Shire, State of New South Wales

Telstra are still desperately trying to shut this down with virus attacks

Why don’t the disgusting filthy ***** human scum and vermin from Telstra just **** off and stop contaminating this site. They are an absolute disgrace to the human race

Telstra really does some **** ads. Mainstream Australians won't connect with a good looking, well educated guy who plays the piano. Consumers must see an element of themselves in ads or they will not buy them period. I have too much experience in this field to not know this

@Telstra Thanks for the referral to iMessage Telstra chat. Thanks to the unnamed agent who said yes this problem exists with the back end team and we will email you when it's fixed. Then... asked if I deleted the app and reinstalled it.

@Telstra Thanks, but if you read my post, contacting customer support several times this week didn’t help, hence my resort to social… And many friends saying just go straight to the ombudsman.

@AlboMP We are waiting for an NBN connection in the Blue Mountains. It will be fibre to the kerb. Our old copper wire connection to the house looks like what’s in that pit. The last time a Telstra service person looked at it, he said it was “stuffed”. But it’s what will connect us.

@Telstra so 2hrs on the phone, get disconnected and no one calls me back. My service transition to NBN has been handled terribly. I need my broadband service back on please

@andy_penn I’ve had internet outage since 7am, broken promises in the first few hours and zero response to repeated requests for support all day. Has Telstra shut up shop today? #telstra

@telstra I have had no internet since this morning and despite repeated requests I’ve had no response from customer service. What’s going on?

@Telstra I could, but it has not worked for the half dozen other times I've been asked to do it. It's been acknowledged as a problem with numerous people and the app is broken. Thanks Evie, I would prefer to hear from the app team as to when it's going to be fixed!

@Telstra Hi Lara. It's a Telstra Marketplace Business Account. We were told services would be restored midnight last night but it wasn't and we haven't had an update since. Needs to be escalated. 100+ people relying on your service to run our organisation.

@Telstra Zero wireless connection & lag from our Smart Modem & it doesn’t move to the 4G network when there is an outage. Last 3 days has been shocking . Can you help?

@Telstra your NBN service is so so bad it’s beyond words - 0.1MBs “speed” for days, online help/chat is unmanned and over 1hr listening to your hold music!! Hopeless.

@chrismurphys @Telstra Seems awfully familiar.....took us 10months to resolve.......& now the taxpayers have coughed up another $3bn to "fix" the NBA 😠😡

@tomcollins76 Yeah, the independent systems it replaced did that and did it well. I've identified at least three specific issues but they boil down to overengineering (imho) and not gracefully handling flaky connections while Telstra 4G had a moment.

Went to @Telstra Bondi Junction for help about updating a New system in my phone. First she asked whether I was with them. Yes, then another guy says that the Wi-Fi is down! What kind of service is that? These people are a putting down your name! #auspol

Why ******** do I constantly have to log back in to 10play, 7+, 9now and also the ABC and SBS streaming through my Telstra TV. So ******* irritating.

@Telstra - no you can’t talk to a human. But you can’t text! It’s fun, just like two friends.....texts and this “live-chat” has now had one hour between responses from customer service. Your systems suck. Hire more people to answer the phone! There’s heaps of youth out there!

@Telstra Hi. Unfortunately, still nothing has been done to fix our home internet problem and called the past three days and waited on hold for hours.

Just to update, there is no internet, no phone line and no Foxtel @Telstra . So there is obviously an outage in the Haberfield 2045 area of Sydney.

@Telstra I’m having a really bad experience trying to get my nbn order resolved with you via your online chat. This is the first time I have been disappointed in your service. I’m been without the included 4G modem back up since I placed the order last Friday.

@itsKPmate Jealous as ****. Still waiting for Telstra/NBN Co to pull there heads out and stop playing the blame game. I'd escalate it but the account isn't in my name.

@VertLAD @TelstraAU @Telstra Jeez, it’s sucks I don’t have much free time to do multiple 30 minute calls. I’ll see what Aussie Broadband says

@Optus your app won’t allow me to report a fault at Paddington qld 4064 so slow. I’m going to Telstra and I’m not paying my Optus bill. Im sick of not having internet

Telstra are still desperately trying to shut this down with virus attacks

@telstra your updated app for watching movies doesn’t let you go full screen and get rid of the timing bar and play buttons on iPad. That’s realllllll stupid.

hey telstra, **** you stop sending me marketing emails then encountering errors when I try to unsubscribe from them.

@Optus Thanks Quade, see previous tweet. Can’t get to the troubleshooting link due to lack of reception. Same problem with Telstra. Newspaper article says Optus was putting up a tower in Charlestown. That was my original question, but it’s been lost in this conversation.

@Telstra is there an outage in Burwood?

Why don’t the disgusting filthy ***** human scum and vermin from Telstra just **** off and stop contaminating this site. They are an absolute disgrace to the human race