Telstra Outage Report in Ferodale, Port Stephens Shire, State of New South Wales

@Telstra Transfer of service from personal to work account

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

My Telstra nbn broadband network has been down all day from an alleged cyber attack

@Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

@Telstra I just recieved an email informing me that Ive renewed my contrsct with Telstra. I havent had any contact with Telstra except my bill which had "last bill" written on it. I'd like to talk to a real person or just cancel my contract.

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

@Qldaah @Telstra David, if have nbn connection then Telstra only service provider. nbn co own & maintain network. Telstra technical support can investigate but if underlying issue is network, nbn co responsible. If nbn co state 'no fault found', then service provider no power coerce nbn action

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra Ok, I used your link to try to book Indooroopilly. I tried every single day between now and 21 February. Every time it states no available appointments. The store is a disgrace and the staff are rude.

@GusWhyte @stationmum101 There's your problem. You are with Telstra. Im told by customers they are just sent around in circles untill they give up.

After 3 hours I got connected to a Telstra agent. Took 10 mins only to tell me to restart my modem. Took another 10 mins and said he'll fix it. Now says he'll need another 10 mins and asked for my modem light colours. I asked why the delay and response I get, covid restrictions

@Telstra it’s bad when the Telstra complaints number that is used to call back onto get updates to your TIO compliant is not answered and still in after hours mode despite calling with in the hours stated on the recorded message of M-F 7am till 7pm

@Telstra This situation is a result of moving all your contact centres off-shore. You local staff are overrun and your brand is bring damaged. No one recommends you on the Facebook page for my community of three suburbs near Indooroopilly. The problems are real and customers are noticing.

Omg why is my signal sooooo bad!!!??? I’m going to move to Telstra

@Telstra No.They are not taking bookings. They have specifically stated that to me. Also, if you check the link you gave me, you will see that there are no bookings available for weeks. Please follow this up. The staff are also burnt out. They are rude even when the customer is polite.

@Telstra No appointments at Indooroopilly for the next three weeks. I didn’t bother trying your link after 21 February. They have a policy of not taking bookings. 132200 hangs up after sending a text and the chat is painfully slow or just does not respond. You are damaging your brand.

How pathetic is @Telstra, all I want to do is talk to someone - actually talk to someone - but all I get is a useless text messaging service, time and time again. The pandemic excuse for cutting services doesn’t wash any more. Clearly they don’t want my business. #TelstraFail

@TPG_Telecom guys, I think I'll need to cancel. I need to speak to Telstra first but can you please tell me what would be involved?