iiNet outages and service status in Karratha, Western Australia

Problems in the last 24 hours in Karratha, Western Australia

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Karratha, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kalowi (@DrStuartHawkins) reported 10 minutes ago

  @iiNet You guys are the worst! Stealing money and time!

• 
  Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported 13 minutes ago

  Hey @iiNet been on hold to #hosting for over 53 minutes…just have an enquiry to check something but not going on line to do it, want to speak to a person. Never waited so long for support

• 
  Toast (@VelZeNZ) reported 14 minutes ago

  @iiNet @VocusComm what happened to support for bizphone? No client comms, no support, no ability to make changes or add handsets… after 11 years of working together, out of necessity to maintain telephony it’s time to go elsewhere…

• 
  Shane Yokom (@Yokom361) reported 21 minutes ago

  Absolutely disgusted at @iiNet support and service. Three phone-calls to update a credit card, total hold time - 4 hours. Currently up to the second phone call and 4 transfers totally 2.4 hours and counting to cancel my business services. On hold to yet another department.

• 
  GillianA 🌺 (@_IndianPacific) reported 22 minutes ago

  @iiNet hey there, I had an issue texting international. Thought I needed to top up per the iiNet mobile plan. So I topped up. Turns out I did not need to do that because I had sufficient money to text an international number. Please may the top up go towards my plan. Thank you

• 
  Lathaniel Sydney (@LathanielS5437) reported 24 minutes ago

  <ugh> thats been a painful few days. @iiNet I had to literally accost an NBN co tech, who was working on in the pit (because someone else had zero internet) and he discovered the line was actually broken, thanks for making me spend $500 on a new modem plus plan upgrades because your employee told me "the line is fine". Feel free @iiNet to respond and i will give you the telecommunications ombudsmans reference number for the complaint I lodged. Tell me to "wait 24 hours" and our tier 2 tech will be in contact. I couldn't even speak to them to tell them the issue. Garbage service

• 
  And yet ... (@heresisted) reported 25 minutes ago

  Seriously @iiNet I sent you an email in which I clearly stated I did not have time to talk to you on the phone and yet instead of replying by email you tried to call me AND when I didn't answer YOU KEPT CALLING interrupting my work. Seriously what is your problem?

• 
  Heather (@lollypopangel) reported 25 minutes ago

  @iiNet fix the ISP. you are blocking @discord access. trying to access it through the application and through their website is being blocked by you,. this is the 2nd time in the last month.

• 
  Rod L (@lavo96) reported 25 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  Heather (@lollypopangel) reported 25 minutes ago

  @iiNet is actively blocking access and use of @discord Discord it an important communication platform for many. This happened to us last month and after following every solution they had @discord_support, who were quick to reply to my emails, worked out to be our ****** ISP.