iiNet outages and service status in Karratha, Western Australia

Problems in the last 24 hours in Karratha, Western Australia

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Karratha, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fergo (@fergoau) reported 2 minutes ago

  @iiNet Because you were so rude to me I have contacted the Telecommunications Industry Ombudsman I will never go with iiNet again. You ruined my life!

• 
  🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported 2 minutes ago

  Previously @iiNet couldn’t do check because “internet connection wasn’t working and recommended resetting modem”… which is exactly what we have to do every 5-20 minutes. Gets so bad we look at each other & say “your turn to reset router”. @iiNet is useless. Next step @Starlink

• 
  Michelle Sullivan @mis@aus.social (@misullivan) reported 3 minutes ago

  @aimyaimless @BazzaCC I do.. and 2FA is a good thing if done right. There is no opt out, and only works with SMS for @iiNet which is a problem for me.. last month I had a SIM card issue.. couldn’t pay my bill or report the internet outage on the NBN for 3 days because of it. My bank is not the same,

• 
  Ó Dubhaigan (@ek_loki) reported 3 minutes ago

  @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.

• 
  Heather (@lollypopangel) reported 6 minutes ago

  @iiNet is actively blocking use of @discord Discord it an important communication platform for many. This happened to us last month and after following every solution they had @discord_support, who were quick to reply to my emails, worked out to be our ****** ISP.

• 
  Nick Carr (@NicksaCarr) reported 6 minutes ago

  How’s this… @iiNet has cut my phone off (unable to make calls, send messages, use internet.) I use my wife’s phone to call them and ask what has happened… they tell me the ‘support team doesn’t work on the weekend’ so I’m phone-less till Monday @ 9am. In 2023. Madness.

• 
  Rod L (@lavo96) reported 6 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  Lee Davis-Thalbourne (@passerkirbius) reported 10 minutes ago

  Hi @iiNet, we just lost DSL connection at our St Kilda (3182) home about 10m ago, and your support line queue has blown out to an hour. Is there an outage we should be aware of?

• 
  Gary Young (@Gary_Young2) reported 10 minutes ago

  @iiNet What is wrong with your 4G internet. Drops out all the time & I'm only 10km from CBD in Perth. Customer service is rubbish want you to be at home to test system when I have to be at work. Had a gut full!

• 
  Viscount TJ (@spanner77) reported 11 minutes ago

  @iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed