Vodafone Australia Outage

@VodafoneAU Your recharge service sucks

@VodafoneAU And down again.

@VodafoneAU And down again!

@VodafoneAU Back up and slow.

@VodafoneAU And down again.

@VodafoneAU how is Vodafone still down.. another day, no service

@VodafoneAU is NBN down?

Being a Vodafone user I can say it is the worst network I used. I dont get network is the city of maribyrnong. Are you please fixing this? @VodafoneAU

@VodafoneAU I have been over that with your team on some of the previous outages and while they understand the problem and that a pocket wifi would be the appropriate backup. If I don’t pay extra they can’t help me /2

@VodafoneAU Unless you can confirm that if my request is reasonable, there exist a possibility that I could get a pocket wifi free of cost for me to use as the 4G backup when needed, I won’t be wasting both, my time and your customer service team’s time. /1

@VodafoneAU First deliver my 12 pro. How can you change the delivery dates? 3 months to delivery a phone. I want to cancel the order, I cant wait 3 month to get a phone. Worst Cx service.

@VodafoneAU wow that was bad “customer service” this morning - I suggest you DM me immediately as I will take my business elsewhere if this is not addressed #rude

@VodafoneAU If you’ve got no idea when it’s coming why suggest it’s 3 weeks? Am I able to cancel this?

@VodafoneAU Have been unable to accept or make calls 90% of the time from my home location for the past week. Is something wrong with the network?

@vodafoneNZ @rox_taf @VodafoneAU Maybe your company does. But not the consumer. I thought NZ's 87% urbanised pop would help put an end to the myth that we are a spread out country. We pay exorbitant prices for third rate plans and deals. We have few telcos in this country and not enough competition. A win for Vf

@agrov8 @rox_taf @VodafoneAU In NZ we face a higher cost due to our more challenging geography and terrain which means we have to build way more towers to service a smaller, more spread out population, which drives up the cost to provide services. (1/2)

And now we have just gone full circle, the 3rd @VodafoneAU did not update the IMEI details properly after we changed the modem over and gave them the details. And we still have the initial issue.

@VodafoneAU 8 days no internet, 5 calls to technicians with no resolution. Two bookings with @NBN_Australia technician the first one cancelled with no notification from Vodafone. Each Vodafone technician has ended the call within 30 minutes.

@VodafoneAU I'm sorry I only see how to trouble shoot things, I do not see any of the specks for it

Customer for 18 years and being treated like **** @VodafoneAU So f'ing mad 😡🤬

@VodafoneAU Because the technicians didn't show up last Thursday I had to reschedule for this Thursday between 8AM - 12PM Hope they come this time. My 4G was activated remotely for the WIFI temporarily until this issue is resolved. Unfortunately it's so slow am using 4G on my mobile 🙄

@VodafoneAU why cant i even load a 480p on my 4g, your connection is absolute dog ****

@VodafoneAU Well I did that and was ignored for an hour, not the best customer service

@VodafoneAU Thanks for your reply, I have raised this issue with your team several times and they said that there's nothing they can do. I will send you a DM anyway

@VodafoneAU I am trying to talk to a person in North Sydney on your network and on connecting can talk for 0-10 seconds before it dies. Tried second person on VF in the same area and same problem Called Landline without issues so problem is at North Sydney Milsons Point.

@VodafoneAU I will definetly do that mate, you can even send someone here so they can check, I can't even play youtube, if this problem persists I might call it a quit with Vodafone

@VodafoneAU 1300 650 410 option 3 to activate a new service and port a phone number across, correct? The IVR is saying the department is closed so I pressed option 2 for new business and have now spoken to 3 consultants and no one can get me through to the ‘Technical team’. 😵

its ridiculous that I have to disconnect wifi & reload a webpage to make @VodafoneAU switch me from the 4g tower I dont have LoS or reception for to the 3g tower I have 5 bars for to make calls. Dedicating 3g for internet usage is a **** idea if not expanding number of towers.

@VodafoneAU My WIFI at home has problems. This is the 3rd time in less than 6 months. The NBN technician was supposed to come last Thursday, didn't show up. Will be here this Thursday. If you people keep stuffing up,I will switch to @TelstraAU Telstra Australia.

@VodafoneAU What is going on in Mona Vale (2103)? I received a message that there would be outages from the 16th to the 20th, but I still cannot get a signal at all. I've been without any service for 7 days now.