Vodafone Australia Outage

De Pasquale enters the pit with the car sounding rough, but has been sent back out. @VodafoneAU Safety Car is out for Hazelwood's incident. #VASC #Bathurst1000

@VodafoneAU What is really disappointing, is there is no notice of issue on your website, nor scheduled maintenance, or anywhere I can get information to follow up. My address is just listed as being covered with "4G Outdoor" and "VoLTE available", and nothing else. LOL at only 3G in 2019!

@VodafoneAU my phone has been disconnected today but I paid my bill on Monday, can you help, I need phone access

@VodafoneAU Hi. Nope, this morning was a brief blip of signal, and I’m back to zero bars this afternoon. Terrible.

@VodafoneAU This is why experience design is critical. 9 after placing an order, no SIM, no updates and a refusal to cancel the order because 'they system won't let me till the SIM is returned to us'. Unbelievable that you are still in business. #ux #servicedesign

@VodafoneAU Doubt it everyone is rude I get but yes I will

Email from @VodafoneAU "Google Pixel 4 is coming soon, so if your phone’s slowing down or looking shabby, improve things!" NO NO NO! Vodafone, this is NOT Apple. Goole phones should NOT slow down. Grrrrrrrrrr!

@VodafoneAU beyond appalled by my recent experience with your pre-paid customer service team. As a business customer I am now considering pulling both my business contract and pre-paid plans from Vodafone.

@VodafoneAU quoting again your own teams words - "That's right, Patrick. The payments were made to a Vodafone account. Our billing team are in the process of having them refunded to you"....to clarify- I am a long term customer on $75 plan - you now have $1,900 of my money #giveitback #NOW

@TimHipsley @VodafoneAU @Telstra @Optus Totally agree mate, nothing but hassles with data usuage disputes to unreliable signal coverage (even within the CBD of Perth) forget Vodafone, go with another company. Even if they match a price they are not a good company. Expect a lot of unsolicited phone calls when u switch!

@VodafoneAU Brilliant work Vodafone...again next to no signal at Sunbury for most of the day!! #vodafoneau #flippnuseless

@VodafoneAU Don't have time. Just don't let it happen again. It's a basic consumer interaction. You overcharge or make a mistake with your billing, you rectify it and give the customer every single shred of confidence, information and support to show them you will get it fixed. Not backchat.

Omg that advertisement @Telstra with the two blokes is pure gold. Love it. I’m with @VodafoneAU and the reception is beyond terrible. I’ll be moving back to Telstra on Tuesday! #NRLGrandFinal

@VodafoneAU is absolutely horrendous and useless. I activated roaming for some key messages. It has been over 2 hours. Zero service on my mobile. Absolutely useless mobile service. I tried automatic selection of service. Restarting mobile and everything. Nothing so far.

@VodafoneAU Restarting the phone fixed the issue.

@charlietech @NBN_Australia @VodafoneAU Despite those numbers being lame, the problem is, not all nodes are equal.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

@Optus This is a joke. Now your telling me I have to pay more than agreed. This is pure theft. If you want to discuss how about you call me for once directly and maybe try reading your notes first before asking the same questions. Should never have left @VodafoneAU. DM me for a number.

@iPrimusAU IPrimus cannot compete with @VodafoneAU on any level. I accept responsibility for not checking what you were charging but now can only advise people to be careful which service they use.

@Telstra hi, your website says no outages at Yulara/Uluru, NT but all Telstra mobiles in our group are offline. No issues with @VodafoneAU or @Optus mobiles. Could you provide an update as it’s been like this for 24hrs. Thanks

@VodafoneAU you ******* suck, I’ve tried like 10 times trying to get a phone from your company but guess what I can’t i apparently none of your business will even give me the iPhone 8 like what’s wrong do you hate me or some shit you keep disagreeing to give me it like god

@VodafoneAU why’s my data not working at all I pay my bills what’s happing

@dan__io @VodafoneAU I played musical phones with the support team tonight, have cancelled the order and should hopefully be able to re-do it in store at Bondi and walk out with the phone in my hand 🤞🏽

@VodafoneIN @VodafoneUK @VodafoneGroup @vodafoneNZ @VodafoneQatar @VodafoneAU This is my 6th tweet against my complaint, Still waiting for new Sim get activated! it been more than 12 day since i raised request.Kindly resolved it asap, already talked customer care. bt din't help

Planning to switch mobile network this weekend, had enough of @VodafoneAU (network too slow in the train) Help me choose:

How screwed up is @Telstra as a company they give you no customer service or help when you need it @Telstra_news @TelstraBcast @TelstraEnt @telstracareers I can’t wait to change to @VodafoneAU and piss Telstra off #CustomerServiceSucks

Reluctantly answered a call from @VodafoneAU last night - thinking it was an up-sell call. Turns out they’re moving everyone to new plans, and now I get 6x the data for the same price. Now that’s customer service! 📱

@VodafoneAU worst service ever wouldnt fix a problem you created unless i agree to direct debit so you can over charge whenever you like

@VodafoneAU i cant believe customer resolutions has yet again wasted over an hour of my time because they stuffed up my bill. Every month this is as issue!! 6 months in a row!!! GRR

@VodafoneAU absolutely the worst experience with your billing department. Constant promises for sorting out an issue but no response/call back

@VodafoneAU My service is kaput and your bloody service centre says to call on the mobile to talk ,what an effing joke

@VodafoneAU Big oof, when I placed my order, gold and green were on backorder, but now green is available and it's gold and space grey on backorder... I've gotta say, part of why I placed my order was because it was "in stock" at the time of placing. Tempted to cancel.

@RadioNational @ACCAN_AU @Telstra @IDEASAU @Optus @VodafoneAU Talking clock / 1194 is an essential service for many Australians, especially those with low or no vision & receives 2 million calls per annum. Aghast that it has been switched off! #bringbackgeorge

@charlietech @NBN_Australia @VodafoneAU My Poor Experience Is Inner City Where The Copper Is Older Than Me. Never Blocks Are AOK.

@VodafoneAU I’m no longer a vodafone customer and it’s too costly for me to phone overseas. I am writing to you as I have paid off and closed my contract and am querying why you are charging another $35. I have used your live chat but because it was the UK one they couldn’t look into my Aus

@Telstra you just lost a customer(may be more) due to issues with your portal for mobile order, unnecessary protocol (may be even racisim against non english names), you dont trust australian passport, great @VodafoneAU got another customer today....

@VodafoneAU I have been trying to upgrade for almost 2 weeks as I can’t do it online and no one in your support and IT teams has any clue what they’re doing and I have to continuously call to be told they’ll look into the IT issue and call me back only to never be called back!

@VodafoneAU have dm’d you about the stupid starter pack

@VodafoneUK @Vodacom @VodafoneIN @VodafoneGroup @vodafoneNZ @vodafoneNZ @VodafoneAU shameless of @VodafoneIN reached to that extent they least bother abt customer problem

@VodafoneAU what’s the number for customer service

@VodafoneAU Hoping your NBN service is as good as for phones 🐞

Shame on @VodafoneIN @VodafoneUK @VodafoneGroup @VodafoneGaming @VodafoneAU @VodafoneQatar @VodafoneGhana for very bad network in whole #India . People r feeling cheated by buying service of Vodafone. @balansundarraj @airtelindia @reliancejio @Idea @ZeeNews @TV9Bharatvarsh

Although my understanding is that’s it’s an NBN outage, not a @VodafoneAU outage. So there’s not a lot they can do other than tell me there’s an outage. Which they did. Now back to my original request...

@VodafoneAU I don't think you want to clear the things. I am really disappointed and I am sure I'll go out from Vodafone soon and wouldn't recommend it to anyone else. I am sure lot of people seeing your customer service. Thank you for wasting my time and not solving the conflict.

@oliyoung @slpng_giants_oz @VodafoneAU @VodafoneAU No longer a customer

@VodafoneAU For me It's been almost 7 years with Vodafone and I believe I am the loyal customer. It's been really disappointing when you have been long with a service provider and you are not getting the good service. I wouldn't recommend it to anyone.

@VodafoneAU However when I have received the bill this month the late payment charges were added into it. I have called to customer care for waiver and the guy on the other side wasn't trying to understand the situation.

@VodafoneAU Vodafone Australia I had really bad experience with Vodafone customer service today I have been charged for late payment for last month. I have informed to customer service in advance that I'll overseas in the month of August and there will be slight delay in payments

Hey @VodafoneAU, as a customer I'm questioning your corporate values, your commitment to your word and continuing to be a customer.

@VodafoneAU I am a customer and I'd really like to know if you advertise on Alan Jones.

@slpng_giants_oz @VodafoneAU I’m a long term customer STOP

. @VodafoneAU I've been a customer, but will NEVER come back, while you support the bigotry, racism and misogyny of @SkyNews in Australia. @Vodaphone4 @vodaphoneuk #Vodafail

@VodafoneAU lift your game, as a 20 year customer I'd hate to change providers. It didn't stop me from dropping Westpac after over 30 years though.

@slpng_giants_oz @VodafoneAU @VodafoneAU - I have been a customer of yours for 10 yrs + & am very disappointed that you should continue to support Alan Jones and 2GB by advertising during his show. I am due to upgrade my phone and will seriously re-consider supporting a telco who supports a misogynist.

WAIT - I'm a @VodafoneAU customer - tell me you'll change Vodafone or I won't be for long! #auspol

@stopfundingheat @VodafoneGroup @VodafoneAU @VodafoneUK @vodafoneNZ @VodafoneIreland @slpng_giants_oz @slpng_giants_fr Time for @VodafoneAU to reconsider their support of this disgrace. They are damaging their own product.

@AyaHamdar @Apple Issue solved obviously 🙄.. thanks @VodafoneAU

@VodafoneAU @RaunchyRaichu Sorry for my son being so rude I’m his mother and I have grounded him for 2 weeks for this incident. Please continue to send him messages yours sincerely, mother shrimpy

I really regret swapping from @telstra to @VodafoneAU. There is still a noticeable difference in network performance and speed. The dead spots along my commute a lot worse with Vodafone. I can't even stream the radio anymore, whereas before i could with only a drop few outs.