Vodafone Australia Outage

@Catherine_Zen @VodafoneAU Riverland coverage is terrible, too. They have all the excuses, sadly.

Hey @Telstra why is it so hard to find a phone number for you to talk to a real person about a technical issue? Issue with my internet, so doing it online not easy. Using my @VodafoneAU phone for this tweet. Maybe I'll just swap internet over to another provider.

@VodafoneAU didn’t do anything for 4 weeks to fix my account They don’t even give me any updates

@VodafoneAU second time in a week y'all are down this is ridiculous

@Telstra pathetic service from you and your so called conTROLL group… can not place a simple order for me when I provided 8 ID’s and I am with you from past 3 years… Disgusting… better more to @VodafoneAU or @Optus who care about their customers. DISGUSTING 🤮

Left after 2 hours there today. Went to @VodafoneAU. The agent was really helpful. But after two hours three of my four ports failed. All the @circleslifeAU - clearly they’re problem.

So I transfer my phone service to @VodafoneAU and it’s been an absolute disaster 😢😢😢🤬🤬🤬

Hey @VodafoneAU ! Any tips on closing an account with you for someone moved back to Ireland from Australia? You provide phone numbers to contact to close the account.. been calling for a week and nobody answers 😕 No email?? Still being charged 😕😕 Please help 🙏🏽

@jemjarzz @VodafoneAU Should’ve switched but I didn’t want to risk any service interruptions during DreamHack and PAX…can’t wait to give ‘em the boot next month

@trevorlong They’ve been terrible, how does @VodafoneAU stack up to them? Thinking I might change providers. I’m in Melbourne.

@ItsStarMystique @Optus @VodafoneAU We had Optus before, lucky we changed a few years ago, now with NBN. But we had a very hard time trying to not be a customer of theres anymore, they wouldnt listen to our reason and kept on begging us to stay.

@VodafoneAU @nicoleyc17 Do you retain customer IDs such as drivers licence or passport numbers?

So... Apparently I was one of the customers affected in the @Optus hack... 🫠 @VodafoneAU is your security better? Because I'm in the market for a new mobile service provider... 🥹

@Telstra, @VodafoneAU, and @Optus : To help Australians stay connected to their loved ones, please wave temporarily call and SMS messages to Iran! Pretty sure you already know the story of #MahsaAmini.

@VodafoneAU can't fix my access to my vodafone for more than 3 weeks and they don't even give me any updates Where can I go to get a help ??

@mwyres @VodafoneAU I've been complaining since February that the app doesn't work. They don't care.

@VodafoneAU I've been complaining about the pathetic login system for months, but nobody ever does a thing about it. I just want to be able to login to a webpage, get an authenticator code - (app or SMS) - and be allowed in. Shouldn't take 30 minutes to pay my bill.

@VodafoneAU your "get link via SMS" means that people can't pay their bills on a desktop PC, only mobile that gets the link. Very poor UX.

The @VodafoneAU login process is sucking more than it usually does today. Five times I've got it to SMS their stupid login link, and five times it has said the link is invalid. They're lucky Optus is a bin fire at the moment.

Hi @Optus, Iranian government has shut down the internet while its people are protesting to get their freedom and human rights back. I’ve heard that @VodafoneAU has added Iran to list of countries where you can have free call/text. Will you do the same for customers with a plan?

@NBN_Australia any danger we can get an update on service in Ardeer Vic? Been dropping out for 3 weeks and we've now been without service for 5 days. Your website says the issue will be resloved on the 21st of Sept!!! @VodafoneAU useless in their comms to customers.

@VodafoneAU hey Vodafone do you use the optus network? Should we have any concerns as a Vodafone customer? Thank you.

@VodafoneAU still can’t fix my access to My Vodafone for 3weeks

@VodafoneAU Why is my data internet not working :( can’t send texts either unless on wifi.

@VodafoneAU Hey Vodafone, you had an outage last night. 1000s of people reporting so. What happened?

@VodafoneAU the customer service rep on the chat asked me to take out sim and then put it back. guess wat to login back in Vodafone I needed the link thru sms which was not possible and I got blocked for 2 hours.. this is the level of stupidity they are doing

@VodafoneAU things were all OK with 1 number and not with the other number. it's just customer care reps weren't interested in solving rather transferring to wrong departments I have to wait another 1 hour just to talk to someone

@VodafoneAU I can’t tell you how much frustrated I am from your service. When I tried to complain customer service they offer me 5 dollar discount as a compensation. So all those time and all those excitement value 5 dollar for you? Totally disappointed from your service

@VodafoneAU If any of the order is failed during processing, your responsibility is to inform the customer. You just waste my time Can’t believe! I was literally waiting for the AirPods Pro 2 for 5 days and you didn’t even inform me that my orders was failed during processing!

@VodafoneAU After 5 days of waiting for AirPods Pro 2 which I have preordered from live chat, I got to know that the my order was failed and they didn’t even inform me, I have to contact them to know my order status.TOTALLY KILLED MY EXCITEMENT FOR NEW AIRPODS!Never expected this