Vodafone Australia Outage

@VodafoneAU you need to update your coverage map. This does not reflect reality (to be fair @Optus & @Telstra ) is no better. There are so many holes in this area, it is unusable. Don't get me started on you wifi calling problems

Failed to answer my enquiry about why you've got shotty service @VodafoneAU. I'll be waiting on your response and if you guys can sell me the reason why I should stay, it has to be a good one (I won't go to @Optus).

Sydney trains delayed - it’s not great, but at least they are communicating which helps. @VodafoneAU however need to sort out their signal on the t4 line. Patchy at best from Tempe all the way to central. This is the city centre and can’t even load pictures!

@VodafoneAU again failing in keeping their customers happy. They've got yet another outage in as many days, I've gone almost 3 in a half weeks with nothing but constant dropouts and outages. @Optus I might be looking at transferring to you.

@VodafoneAU I had always been happy with Vodafone. But you guys have ****** up one too many times. You've just lost a customer. And don't even come at me with your "send me your account details, we'll get to the bottom of this". No. You ****** up. You can't fix it.

@VodafoneAU I have been calling Vodafone number and it’s taking forever on hold. Your customer service is a disaster. I had a similiar issue with comms bank and it was solved in 2min call and it took me 5 min. While with @VodafoneAU it’s #vodafonedisastercustomerservices

@VodafoneAU I tried to call 4 times. 3 failed call backs due to poor network coverage. I was then on a queue for 7 minutes and call dropped. I need an update now please.

@VodafoneAU I can't even receive your call back as your network is so poor. Pathetic. ETA for fix of NBN in 2049 NOW. It's getting really frustrating to say the least

@VodafoneAU No thanks. 3 SMS this morning from you, and still no service. You tell me what's wrong and an ETA.

@VodafoneAU what the heck is happening. NBN down and it's getting long in the tooth now. NSW 2049. Just want an ETA to restoration. Now please.

@VodafoneAU fix data plz

@VodafoneAU Now have 1987 era internet speed. Could someone please resolve the data speed problem affecting Melbourne.

@VodafoneAU why is your data so slow today in #Melbourne Podcast won’t load and Spotify buffering every song

@VodafoneAU having major connection issues in Melbourne all day, along with my workmate. Will have 2-3 bars on 4G and it's acting like dial up when usually it's completely smooth

@Telstra I swapped from @VodafoneAU last year to get access to your 5g network. Huge regrets. So many drop out points. Coverage along Cronulla train line worse that voda. City coverage so patchy. For the money I'm paying you're not australia's best network.

@VodafoneAU gives an automated call back and puts me on hold. WTF don’t play with me.. Im working

Hello @VodafoneAU. Reception along Sunbury line from Footscray onwards is so slow 👋

@VodafoneAU it has been more than 2 weeks since I’m trying to activate my sim while being abroad and still without luck. Would you guys help!!

@VodafoneAU just a few more hours before i ditch vodafone for ever. Worst reception and customer service in Australia. May as well not have a mobile while being on them..

@VodafoneAU @SamAlejandroB i’ll open complaint tomorrow. couldn’t be fckd staying on hold any longer, oh and your hold music scks

@VodafoneAU Thanks for update. A few things come to mind which I hope you'd pass on to whoever is in charge of these kind of things: - Would be nice if customers get some kind of notification about the service being affected so that they won't reach out to support one by one

@VodafoneAU NBN down in NSW 2074. 3G/4G failover from Vodafone WiFi hub also does not work which suggests issues with Vodafone network as opposed to NBN network problem. Over 1.5 hours on hold on your call centre.

@VodafoneAU NBN dropping out constantly. 4G backup is also not working. Poor customer support.

@VodafoneAU Don’t worry. It’s my phone. Not your network

@VodafoneAU @sydneymardigras Too bad my NBN isn’t working AGAIN nor the 4g on the modem. #Vodafail #Vodafone #Internet Instead of trying to be Woke how about getting your business in order first I don’t think anyone at the Mardi Gras will care about your faux Wokeness if the service they pay for is broken

@VodafoneAU @sydneymardigras How about you provide info on the down internet service you are providing, i just switched to you guys yesterday and its already dropped out and not even my 4G backup is working and you have not even given notification of this issue

@VodafoneAU Great. Well after 35 minutes I’ve hung up. Not wanting to tell you how to do your job or anything but when you have an update it might be helpful to proactively tweet it so we can see what’s happening right away. The NBN site says there are no issues whey there clearly are.

Is anyone in #Australia having problems on the @VodafoneAU network

@Chjcoughlan @rmigliorati @VodafoneAU True! But I’d rather bad news than no news! 😏

@VodafoneAU is there a network problem. Can’t make calls. SOS only

@tuteleba @cpeiqi @VodafoneAU @rmigliorati My husband’s mobile is with Vodafone too and he has no coverage anywhere. I can never remember why we stay with them.

@cpeiqi @VodafoneAU @rmigliorati I’m on hold with Vodafone NBN now. Their voiceover says there are NBN issues in NSW. I have no idea why the Vodafone Twitter account can’t directly inform us about this. Now on lengthy hold. Fun.

@SamAlejandroB @rmigliorati @VodafoneAU Would be nice but then we would see just how bad the problem is. Affecting wollongong too.

@rmigliorati @VodafoneAU Issues in 2010, 2071 & 2070 too. It would be a great help if there was info on the website or any of the social platforms.

@VodafoneAU Been on hold waiting to talk to someone for about half an hour so far. NBN has been terrible today. Dropping out. No internet. Not happy.

@VodafoneAU Check the Comments section in Downdetector - widespread reports across Sydney from 4PM. Not a problem with my connection, systemic problem lies with Vodafone

@michaelmeloni @dgr_dgr @VodafoneAU Always a good plan to do a full factory reset after an OS upgrade. I'm delighted that @VodafoneAU upgraded the box (which, to be honest, made me dig it out of storage and plug it in again.) The Live Channels app is still awful for Aussie TV, but that's @Android TV for you.

@michaelmeloni @dgr_dgr @VodafoneAU Not had an issue with it - I did a full factory reset once it had upgraded (which is always a good idea).

According to @VodafoneAU, thousands of payments were not received in November. I'd say that's a problem with THEIR system, not me. Sort it out because I'm not paying this supposed 'payment error'.

I'm so annoyed at @VodafoneAU. The reason my bill was so large is because of a payment error....IN NOVEMBER! Even though it was paid on time. And on top of that, they increased November's bill from $95 to $120. I never got a refund from this supposed 'payment error'.

Against my better judgement i have moved to my Mobile phone to access certain services on the internet as @Optus ghosting on a @VodafoneAU tower cannot fix problems in a timely fashion or notify customers there is an upgrade. #FU to both of you.

@dgr_dgr @JamesCridland Yeah @VodafoneAU support calling me tomorrow but seems lots of people have issues

@VodafoneAU time to improve your in-store customer service & wait times.

@johnmangos @Telstra @NBN_Australia I switched to @VodafoneAU and never looked back

@VodafoneAU Have just installed NBN 11 days ago, and its been down for 3 days without any follow up. Sydney NSW has apparently many NB connection down for days. My area in Kogarah NSW 2217. Would really appreciate some information on when to expect connections to be back

@VodafoneAU the upgrade to the vodafone tv has rendered it basically useless. No support. Will be returning all of them.

@VodafoneAU And as for your Pixel 3 that I bought on plan 12mths ago,it's going into my junk drawer,it's the worst phone I've ever wasted money on.

@virginia03 @VodafoneAU Bad reception in general even with 4G.....

@NBN_Australia @VodafoneAU sorted us out with a new modem. However, we've been informed of more upgrade work next month. Hopefully we don't face another two week outage.

@VodafoneAU I have just called and they confirmed there has been a porting outage between Telstra and Vodafone since 14/02/2020 with no current ETA. Thanks for the advice.

After getting txt msg, was on the phone to @VodafoneAU call centre for billing. The guy says "can you tell me a new 4 digit pin" Me: "why would I tell you, I've already given you my drivers' licence, address and date of birth." Amazes me how the service loop never loops.

Picture this. You're on the @TrainsInfo train in Sydney - Cronulla line - train is delayed and crawling at a snail like pace and has stopped waiting for a signal, your @VodafoneAU phone has no signal also coz they think it's 2005 apparently. Repeat daily. This is my life #FAIL

@VodafoneAU the winners of the Champions League this morning. I’m in the middle of Sydney CBD, couldn’t get a lick of reception. Your service is abysmal. Where you at @Telstra

@VodafoneAU fix ur broken sh*t!! No reception at Parra for hours now :c

@VodafoneAU can not call or receive calls. no network, no internet...@parracity not good at all

Vodafone nBN is down, wtf bro @VodafoneAU #adelaidenbn

@SkyNewsAust @acccgovau @VodafoneAU @TPG_Telecom Rod Sims is a fairly smart guy, but.... Vodafone want $65 / mth from me for NBN only but TPG advertise $60 / mth for NBN plus Landline phone. How is a merger “bad” for me.

@Optus services have been down all day no phone no internet makes a girl crazy with no information anywhere on the website!!! Glad my mobile phone is with @VodafoneAU

@VodafoneAU I think it’s more than my wiring. I’ve had no connection now since I moved the service and the 3G/4G is also disabled for some reason

@VodafoneAU Yes, agree -pre-sales marketing messaging, customer onboarding & delivery was above expectations but from that point, you're failing - sadly to the point of resorting to open comms to try & get a resolution. #disappointed