Vodafone Australia Outage

@VodafoneAU @___moonjunwon Hi @VodafoneAU, I need getting off my contract with you to go to another mobile service provider to have the same service at less than half the price; in financially hard times people will look for unnecessary spending. I cannot afford bad service any longer! Please let me out!

@VodafoneAU I ported my company account to VF yesterday. It was activated as a prepay. I was able to purchase a post pay bundle but my account is still showing as a prepay. Can’t login via web. Error says account or password are wrong. Tried calling but no pick up. Please help.

@VodafoneAU is having a laugh. Refusing to let people cancel plans. What a joke. I'll be claiming all my money back since this pandemic started. #illegal #bullshit

@NBN_Australia Sure. I note there is no outage logged on the Nbn site. Both @foxtel and @VodafoneAU have no way of logging my issue on their sites and dont take calls now. I’m sure I can fix it myself though. I will head outside in the morning with my screwdriver...

@VodafoneIN @vodafoneNZ @VodafoneUK @VodafoneEgypt @VodafoneIT @VodafoneAU You ******* idiots .inspite of complaining so many times your network is still bull shit . call drops no data connection .late messages You ******** never look into it just want our money you bastards

@NBN_Australia @Foxtel @VodafoneAU @VodafoneAU hung up on me. Good news is I avoided the hold music, bad news, no internet or TV. The kids are going ‘Lord of the flies’ on me as I write...

@VodafoneAU Thanks for the udpate @VodafoneAU whats the best way to cancel a month by month plan and just pay off the phone

@AustralianLabor This is an important policy for #auspol2020 Support @VodafoneAU and @TPG_Telecom to get this going. Close down @NBNCoLimited when completed. @TurnbullMalcolm Some good news for Australian technology.

@AustralianLabor This is an important policy for #auspol2020 Support @VodafoneAU and @TPG_Telecom to get this going. Close down @NBNCoLimited when completed. @TurnbullMalcolm Some good news for Australian technology. @NickRossTech

@VodafoneAU Purchased a new phone on plan (Pixel 4XL). Received phone. Can't use phone as eSIM not able to be activated/provisioned by staff in Fiji. Two services unavailable. At least before purchasing I had one. Your CS sucks! 🤨 #vodafail #thiswasyoursecondchance

@VodafoneAU your phone support says to go to myvodafone, myvodafone says to call the phone support. My battery is cact and I'm trying to find out if I'm finished my 24 month purchase period or not so I can find out if I warranty it or upgrade it. I need it for work!

@aaronwoods11 @iiNet Go with @VodafoneAU man. We never have issues with our home internet

@Optus I tried to contact you guys 3 times on the phone and about 6-8 via your app. STILL nobody has looked into my issue. @VodafoneAU resolved a similar issue I had with them in 10 mins. WHY am I being treated this way.

@VodafoneAU customers report being unable to contact its call centre to report faults, cancel services, or port numbers.

@VodafoneAU I can't get anywhere on that number. You are trying to steal from me under cover of COVID-18 and I will most cerainly be lodging a complaint with the Telco regulator. You could forward my two screen grabs to your techs, it looks like a system glitch! I want to talk to a human.

@VodafoneAU I have been trying to get hold of Vodafone but can’t get through. I need to speak to someone about my data as got a huge bill come through. Despite the bid boosters not working I’m being charged $10 per extra 1gb.

@VodafoneAU They're not taking calls for my type of complaint! And I don't have time to wait ages to try to get through to someone who's not going to help!

@johnnyding_ @Optus We’ve been having the same problem with our 4G. It’s a joke! Ended up hot spotting from my @VodafoneAU mobile and it worked soo much faster! Going to cancel our contract and switch as I’ve had enough 😤

@GazGnu @VodafoneAU Stuck at home with no internet. That would be unbearable.... hope they fix it soon

We've not had home broadband for 5 days and have two working from home, one undertaking uni study and a fourth doing year 12. Call and on hold for hours until call fails. Complaint sent in on online forum nothing heard. At wits end. NBN says no issues at our address. @VodafoneAU

@Greg1586 @VodafoneAU Good luck mate, their technical support in India is on COVID lockdown - so there is none! If it's more complicated than turning it of and on again then you're stuffed.

@VodafoneAU hi again, sent a PM, got no response, NBN is down, I've been told wait ONE WEEK for someone to look at it. This is not acceptable I need to work from home. I'll be changing providers soon if I can't get a response.

Trying to cancel a plan with @VodafoneAU that I no longer need. The website says you need to call their support to cancel it. When you call support, an automatic message says they can only handle purchases enquiries. #vodafonefail #appalling

@VodafoneAU - I sent a DM yesterday about why I got charged for a service that I’m not even using and also in regards to NBN .. I was told someone will come on 25th March but haven’t heard anything till date... it’s been two weeks already

@VodafoneAU hi - my wife's been on hold for two hours now and we don't have an NBN connection. We need the internet to be able to work. Please help.

@VodafoneAU hi, my NBN is down, I rang up and was told it will take up to 6 days till a team is formed that I can talk to about fixing it.... I can't work from home like this.

@VodafoneAU No internet and wifi hub 4G backup is not working

@VodafoneAU Guys, until I can get someone to assist me, I have turned off my direct debit. I will try again to get some assistance next month but I do hope someone can help me before then as I do not want to receive another bill without the trade in credit I've been advised I'd receive.

@VodafoneAU I upgraded to NBN, but I can’t cancel my old broadband in store I have to call, but I can’t get through!!!!!

@VodafoneAU can you forward me the link to cancel my 12 month plan since the customer service line isn’t in order please.

@VodafoneAU It seems whoever is calling me have access to my plan and account info as they keep insisting that I should upgrade or sign up to a new 12- months contract offer. So definitely a problem on your end. Please investigate. Threatening your customers is not acceptable.

@VodafoneAU seriously bad service on the phone just now with your vodafone employee we spend $500 a month with you vodafone and you cant even get our nbn modem to work from new if you cant sort our problems then ill see you friday with the modem and we will leave vodafone 4eva

@VodafoneAU I get the need for social distancing , perhaps then deactivate online orders if you can't deliver the appropriate service... The whole point of online was to avoid the store..

@VodafoneAU I recently activated a new SIM and have been waiting over a week for my old number to carry over. Only details for support on this are to call you, but you're not receiving calls. Please point me to where I can go to check on this.

@mr_nketsiah @VodafoneGhana I wonder if @VodafoneUK or @VodafoneAU is as bad as @VodafoneGhana

@OptusEnterprise @TelstraEnt @VodafoneAU @DanTehanWannon what can you all do to help students who are teaching or doing honors, PHD that can not work at university who are finding it hard to do their work due to limited Broadband and or mobile plans when studying from home.

@VodafoneAU I‘ve been trying to contact you for 2 weeks to cancel my sim-only contract as I’ve relocated to the UK from Aus due to Covid. The line hangs up as my query is apparantly not urgent. I have also submitted a form but no response. Please can somebody help ASAP.

@VodafoneAU Team, been trying to disconnect my postpaid plan however cannot find an email address and the customer care has not been responsive . Please do let me know the way forward. Thanks.

@singlespeed @ABC_NewsRadio @VodafoneAU @VodaphoneAU I live in a Telstra blackspot where Optus service is better. Just saying “poor coverage / service” means different things to different people.

@ABC_NewsRadio @VodafoneAU The upside is that @VodaphoneAU has such poor coverage that the tracking data would be next to useless, like their service.

@VodafoneAU Pls just reconnect my Voda number (0412455322) at least so you can call me so we can sort this out by phone. Unbelievably stressful: O’seas, in pandemic, family can’t call me from Aus AND they don’t even know there’s problem coz they get Voda message saying SMS sent to me! 😰

@ABC_NewsRadio @VodafoneAU Thanks that creepy why do you have to check all Australians hahHaha you guys are hopeless you just sprooker how is it of benefit to me ! You ate tracking us you should be warning is breaching privacy act, ITa omg you will never get out of jail, scmo has led you to jail cell!

@VodafoneAU This never happened.

@dnbllctr @ABC_NewsRadio @VodafoneAU The problem is the security of the information and who has access to it. Metadata and MyHealth have both proven that too many have access to your information and these ‘tools’ have been misused many times. I trust these systems not at all.

@ABC_NewsRadio @VodafoneAU I think this is a terrible step. Pretty soon it will be personal info so you can be dobbed in if say, you are stationary in a park. It probably will not affect me as my (very cheap) phone is normally turned off.

@ABC_NewsRadio @VodafoneAU anyone on their high horse needs to #StayAtHome who cares about this data being shared, i mean really, ******* some people just want to be outraged for the sake of it. if you want life back to normal then theres certain things that have to happen.

@VodafoneAU hi Vodafone, I need to cancel my plan and have tried calling but can’t get through to anyone, can you check your DM’s

@VodafoneAU just been waiting to spk with someone for over 1hr , and then suddenly the phone hung up, its ok im sure just an accident and as I can see youre super busy atm. My NBN is really really slow, so slow that we have switched to mobile data.

@VodafoneAU Should I waste my time to try solve your problems!!!

@VodafoneAU I contacted you since two days but no response, shit

@VodafoneAU I tried all steps no change and I called your customer service , waiting for around hour with no solution, ridiculous!!

@VodafoneAU At times, I’ll briefly have a 2 bar service, but then it’ll drop to no service for hours on end.

For the past week, there’s something going on with my mobile @VodafoneAU network. Had no service whatsoever. Tried restarting my network settings, tried turning my phone on and off. Nothing. Can’t recieve calls, use data for internet or normal text messages normally 🙃

@VodafoneAU Vodafone, I need urgent help. I've been without service for 19 days, can't make calls, can't use the internet. I'm locked offline. I've been on your line 1555 for a few days now is there any way you can help me, I'm in isolation so I can't just leave to go and get a new sim!

I’ve been trying to log into my @VodafoneAU app for what feels like 2 weeks but THEY ARE ALWAYS HAVING TECHNICAL PROBLEMS 😡😡😡

what's the matter with contacting @VodafoneAU for essential service people needing assistance with phones #hopeless

What a disgrace of a service from @VodafoneAU !!! Simple activation has taken over 48hours, call center staff that have given 5 different excuses from using the same verification as the government to blackouts in my area even though my other Vodafone number works

@VodafoneAU have just signed up for nbn, need to know what I do with my mobile broadband now - cannot find how to cancel / roll it in with nbn through myvodafone, can't get anyone on the phone.

@VodafoneIN @vodafoneNZ @VodafoneQatar @Vodafone_HU @VodafoneAU @NZWarriors it seems they are not interested to resolve query plus charging for an international sms which I never did. SHAME ON YOU VODAFONE I’ve never seen such shameless corporate culture that @VodafoneGroup has.

@VodafoneAU I live in the UK and I urgently need to use our Aust number to receive an important SMS. The SIM is in the handset, however, no service is active. I've followed all the prompts to activate roaming and cant register for MyVoda. Please help. Thanks.