Vodafone Australia Outage

@VodafoneAU pls fix ur phone system, it says you can save your spot in the system and get a call back but then there's only the option to schedule a call back in a week or stay on hold

@VodafoneAU Been having issues for months and pm’d you guys a lot and just keep getting told “have you tried resetting your devices”

@VodafoneAU Worst aftersales service and support. I don’t recommend Vodafone to anyone. They sent my phone but not a charger ( paid $29 extra for it). Called the CSR and nobody knows why is it missing. I asked them to cancel the order, but they declined my request. Bullshit!

@VodafoneAU internet was still down at 2am, changed my settings from 4G/3G/2G to 3G/2G and miraculously the internet started back up again! 😧 #thatsjustplainweird #outages

@VodafoneAU hello I can not use my phone because it says "mobile network not available" can you please tell me what is going on?

@VodafoneAU @TPG_Telecom Mobile Data down again! You might want to check the network! Please fix asap

I am really fed up with your services.. i changed my sim from 4g to 5g and from that particular day the network is totally down. Sometimes i even didn’t able to connect to whatsapp. Getting only one signal bar even outside or inside the house @VodafoneAU .

@VodafoneAU is there anyway to get removed from your call list? I'm a customer and getting multiple calls a day from your sales team again after telling them a few months ago not to contact me, it's inappropriate and frustrating.

@VodafoneAU Yep, thought that would be the case. Just odd selecting everything, adding card and nothing going through. Thanks for your help 👍🏻

@VodafoneAU @Optus why is uploading so bad can’t upload HDR videos at all it’s like what’s the point

@weezmgk We recently had 6 days without @VodafoneAU mobile service while major upgrades were done to the mobile tower next to the water tank in Lawson. Didn't improve service at all.

@ErhanGamingTV @VodafoneAU Damn... that bad?!

Dear @VodafoneAU, you guys are the worst and I'm sick and tired of your ridiculous customer service. I hope you guys go out of business.

FIX YOUR **** @VodafoneAU

@VodafoneAU Had to stop pre-orders? Becaauuussseee you don't like making money?? That's a shame. I'm a long term vodafone customer, but now I'll have to go to @Optus or @Telstra and pre-order with them now. Oh well.

@VodafoneAU @TPG_Telecom Internet down nationwide. I thought it was just 1 area but when I got home, still no Internet 😠😡 #nothappy #internetfail

@VodafoneAU Can you upgrade the reception in Birkenhead Point Shopping Centre. It's so hard to use the COVID check-in with constant reception issues at all the stores

@HeyHelmar @VodafoneAU It’s a priority for me these days. So many companies inflating their profits by cutting their customer service. You couldn’t pay me to use Telstra

@mrgnarchr @VodafoneAU That's right. But good yours got resolved.. I feel like some corporations really don't seem to get the power of good vibes around their customer experience.

@HeyHelmar @VodafoneAU Yep! Was one of the best experiences I’ve had in memory. I just expect awful support these days

@mrgnarchr @VodafoneAU Oh so nice. It really is important to build trust in Support. This is especially true if things are not going as planned and a customer is left with his issue. Did yours got resolved?

Rookie error, never preorder in the current market. Pre ordered pixel from @VodafoneAU for delivery next week. Just got email saying it won't be delivered until Dec 15. Should have known better.

@VodafoneAU missing starter pack on arrival. Phone support took forever, 2 transfers, and then disconnects without a callback. Will it get any worse? Chat support not available after timeout?

@VodafoneAU I just realised since you’ve made me pay my plan upfront I can now actually cancel my account with you and move to a new provider. That will save me more headaches from bad service in future.

@VodafoneAU I was happy with my plan. All I wanted was to have it back but your customer service people were incompetent and couldn’t do the simplest thing.

@VodafoneAU … how it was originally which was a payment plan with discounts and I had to call 3 times to have it sorted and they never did! After I was reassured they’ve corrected it. I’ve wasted a day of my life on this ****. Sort it out.

@mimmette @VodafoneAU Support service sucks 🤮🤮.. I got tired of complaining too..thanks to Storm_webs on Instagram

@VodafoneAU Your customer service sucks. My account was debited over $1000 after I was reassured my direct debit will be suspended because my bill was wrong. The reason it was wrong was because you accidentally disconnected my number. I asked to reinstate everything back to… 1/2

@VodafoneAU a short while ago I asked about getting a new handset (I am a prepaid customer). You offered me an alcatel for $79 but when I went into the store (west lakes, Adelaide) they had run out. can you please advise if they have the stock in yet? thanks in advance

@VodafoneAU horrible, unprofessional, inhuman, heartless. I can go on abt how unhappy I’m wth Vodafone. Your CS agents disconnected chat on me 5 times. Charged me invalid bills & demanding me to pay and barred my account whilst I’m overseas. U’ll lose your 11 years loyal customer