TPG Telecom Outage Report in Drysdale, Greater Geelong, State of Victoria

@MinhKular @MGliksmanMDPhD @TPG_Telecom So saying, “you offer a ********* service” is not one the accept?

@TPG_Telecom @NBN_Australia 11 days no internet, 4 no show technician appointments. Customer service people sounding nervous and refusing to refer to anyone who can do anything other than offer us another meaningless appointment. What’s going on?

@TPG_Telecom Finally, my internet is up and running now. But, still have a issue with the phone line. One of the technicians already raised a case. Hope it will be fixed.

@TPG_Telecom I’ve been waiting for FTTP for over a month after being told there was a port and signing me up and taking my money, the port was never available??? Pls help

@TPG_Telecom My NBN internet has stopped working for the past hour. My modem shows it's still online, but websites are not loading. Is there a problem?

Hi @TPG_Telecom. We had a minor NBN dropout yesterday, which we resolved with a simple reboot. But we've had no internet for a couple of hours now in Box Hill Nth, Vic. Is there an outage?

@TPG_Telecom problems in Williamstown vic? My internet keeps dropping out . Back on now with 59.11 d/l speed on a 100 m connection (never better than 60!) but who knows if will stay up for more@tham 10 minutes.

@TPG_Telecom is there an internet problem. It isn’t working. Northcote 3070.

@TPG_Telecom are you working on fixing the internet in balaclava/st kilda east been down for over two hours.

@TPG_Telecom I gave you a moving order on 13/10 and asked to connect my NBN by 29/10. Today I came to the house and realized that I don't have Internet yet. What kind of customer service is this?

@TPG_Telecom No communication till I contact the company. If I need to have your service, first I have to suffer bit then give your service and take my money?

Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom

@TPG_Telecom You are not the only internet provider in Australia. Keep that in mind. I will consider other possibilities, if you are unable to active my service before 2pm today.

@TPG_Telecom My WIFI is not working here in docklands. Any known issues? This is first time in two years.

@TPG_Telecom Lack of communication within your company is letting customers down.

@TPG_Telecom Our FTTP internet in Melbourne has been down for the last couple of hours. No outages listed with you or @NBNCo in this area but it’s definitely down. Have rebooted everything multiple times. What’s happening?!

@Steen_Dr @TPG_Telecom I’m having the same issue today. NBN drops out every 20 mins. Have to reset the box to get it to work again, briefly...ascot vale Vic.

@NBN_Australia @TPG_Telecom claiming its fine and @NBN_Australia site claiming its fine however a quick search of the word balaclava and several tweets reporting NBN is down in the area.

Some of the worst offenders: @TPG_Telecom @originenergy @Telstra

@BelongAU @ZenithEckhardt The absolute worst!! Says they’ll contact you ASAP and word like they’re all so cool and I’ve heard nothing for hours and my internet keeps dropping out!!! I’m going to switch to @TPG_Telecom they same to care more #BelongSuck

@TPG_Telecom guys, I think I'll need to cancel. I need to speak to Telstra first but can you please tell me what would be involved?

@TPG_Telecom you are a communications company that can't communicate. I've just spent an hour trying to sort out nbn connection issues only to be stuck on endless transfers. I call back and the connection was so poor I couldn't hear your staff member speak. I want to cancel

Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom

@guseyk @TPG_Telecom @NBN_Australia I had to switch to NBN a few months ago because the copper network was due to be killed off - I'm now paying $15 a month extra for something slightly faster but less reliable.

@TPG_Telecom is there an issue in Barton, ACT? There seems to be no internet available?

@TPG_Telecom Or perhaps adsl 2 would be better for me since @NBN_Australia has failed to rectify this issue for the third week. Can i possibly use the existing modem and change plan to adsl2+ today. I need internet up fast

@TPG_Telecom my internet just dropped out in the middle of a game and i lost a rare item, is service down in Newcastle?

@TPG_Telecom My anxiety is kicking in, this morning the service restored briefly to the normal speed from 10:00 to around 10:25. Then the slowness returned with no sign of improvement... As it is approaching end of the day, would they be fixing the issue soon enough? #NBN #TPG

Thank you @TPG_Telecom for diagnosing and turning around a broken line and internet connection within 24hrs. Great customer communication that kept me updated. #customerservice

@TPG_Telecom Evidently you like your colleagues are not listening. This 3rd party router works, just needed someone who was willing to help, unlike your staff