Telstra Outage in Avondale, Lake Macquarie Shire, State of New South Wales

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@telstra I cancelled my service in Feb when I moved house. 3 times. Why are you still billing me 4 months later?

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra Telstra only help people who fit the tick box profile

Well @Telstra through direct messaging are not going to help my brother, it seems I need to talk to him about being authorised on his account. I pointed out I don’t live close to him and again reinforced that his phone is cut off I cannot speak to him @MRowlandMP

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

@Telstra any known issues in 2259 area with mobile reception? A few people I know with Telstra having issues with little to no reception.

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra There has not been a power failure in our area and certainly not for 4 days. Pull your heads out of your arse, this is **** and not acceptable. No excuse.

@Telstra Literally put my postcode into your mobile/5G outage list and you will see. 5250 Littlehampton. Nothing since I got home from work Monday 29/10. Pathetic, I just loved my mobile and home broadband to Telstra and now I’ve got nothing.

@Telstra Yes. No further update other than “it’s under investigation.” How does it take 4 days to bring someone out to fix the problem? Going into 5 days tomorrow. The TIO have been contacted and they’re dealing with it now anyways. reference number is #INC16797234

@Telstra hey telstra, why is your customer service so ****

Okay so I was going to go live - turns out our internet somehow switched itself to 4g backup instead NBN so now I can't stream the whole weekend. Have to wait for a technician to come out on Monday. So glad we pay ridiculous amounts of money for this service. @Telstra

@ParamountPlusAU why is audio thru Telstra tv poor and low??

@Telstra Telstra and internet good joke. **** drops out every few days for no reason. 250 a month. I will be changing providers shortly coz this is bullshit

Bloody Telstra lost my access to my Bigpond email. I've had this email address 25 years. I lodged a complaint with the TIO bit not hopeful. Do you know what you have to do to try and get back into websites you use. Cost me dearly in time money and frustration. Good-bye Telstra!

@Telstra I pay 250 dollars a month for your “services” which apparently include a random internet outage on a Friday. Honestly, this is happening more often now and I am on the verge of changing providers.

So apparently there’s an outage in my area and my nbn won’t work until Dec 8?! Wtf @Telstra @NBN_Australia 😩😩😩