Telstra Outage in Avondale, Lake Macquarie Shire, State of New South Wales

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra Telstra only help people who fit the tick box profile

Well @Telstra through direct messaging are not going to help my brother, it seems I need to talk to him about being authorised on his account. I pointed out I don’t live close to him and again reinforced that his phone is cut off I cannot speak to him @MRowlandMP

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

@Telstra any known issues in 2259 area with mobile reception? A few people I know with Telstra having issues with little to no reception.

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra What do you recommend for my internet that's not working? I'm in 2259 (Tuggerah) and connects but nothing is loading? I've restarted the modem a few times and no luck. Using up the data on my phone very quick.

@theobrominated @Telstra They're the ones they flog to fools who believe the earth is spherical, and has an upside-down part.

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

Wow! @Telstra fined $50m for inconsiderate treatment of indigenous people. Sounds lie another #MurdochGutterMedia attack on his opposition, with a little help from his friends. Meanwhile Murdoch treats all customers with inconsideration every day.

@abcnews Telstra are scum. Pro tip: Aldimobile use the Telstra network and aren't evil

After years of businesses getting less and less support for mobiles directly from @Telstra now they’re introducing a $3 monthly (optional) “adaptive mobility” fee to get support that should be included, and free 🙄

@RedFiddler I use Aldi - for phone and all data, hotspot to tablet, computer, TV, etc. Can buy package to suit your needs, it runs on the Telstra network. Have used it for some years and am really happy with it.

@moylecroft @NewtonMark @Telstra I need to follow up on a older friend. Went to T store to find out why she had a high data bill. The “answer” was a higher plan, not work out the cause. I’m unclear if it was an appropriate outcome. Customers need non sales incentivised support.

@acccgovau Shame Shame Shame Telstra ! Pathetic customer service and now this !! No integrity or conscience whatsoever so how low can they get !!!!!

@acccgovau Shane Shane Shane Telstra ! Pathetic customer service and now this !! No integrity or conscience whatsoever so how low can they get !!!!!

@abcnews From the experience I had at a telstra shop, I am not surprised at all. We went in there to replace a broken phone and ended up signing a contract for 2 latest model even mine was only 1 year old. The high pressure sale & lack of clear explanation left me very unimpressed

Backstory is - my partner tried to port is prepaid number to Telstra and activate 150$ prepaid plan and seems like no one can help - this is going on for 10 days!

@Telstra our home internet in Forest Hill Vic has stopped once again. Were told it will take another 12 hours to fix. This is happening far too frequently, at least one a month. Surely we're due a credit or refund?