Telstra Outage in Moira, State of Victoria

@janice_martin5 3 hours just a little less time then it would take to get someone at Telstra to talk to ya. (Not necessarily the person who could help that would be 3 days if ya lucky).

@CrStuartJames @Telstra @Foxtel @kayosports Ask these guys for a hand @FOXTEL_Help they have sorted out many issues the idiot @Foxtel customer service people OS cannot do or will not do and do not care or even try to understand any more. I no longer use @Telstra or @Optus because of the call centres.

@Telstra Fk Telstra right offf worst provider would never recommend. Customer service is fkn horse sht

@samanthamaiden That's an oldie. Other one is caller who says NBN has discovered problem with your modem. NBN never deal with public (there are rare exceptions) even Telstra or other retailers don't ring you out of the blue to tell you you have a problem.

@Telstra Reason this didn’t get fixed is coz @Telstra & @NBN_Australia are too busy pointing fingers at each other. NBN roll out is the worst thing that happened to internet in Aus & Telstra is stuck with that but Telstra also has no issue charging arm & a leg for non existent service.

@Telstra I know you are only trying to help & I appreciate it but I have tried that too & “text like” msg service never results in a solution nor do I have endless hours in a day to be texting with someone who takes 3 hours to respond. This is service I pay for.

@Telstra my internet has been down since Saturday. I've been trying to call someone but it seems that you guys are overwhelmed with calls. I need my internet as my wife works from home. How hard is it to be able to speak to someone over there.

@Telstra Please can you provide an update as to when normal service will resume? I can’t hold a 2min phone conversation without the call dropping out. It’s unacceptable! I pay a massive premium to be on the supposed best network provider, and I cannot even make phone calls

Hey @Telstra I want to add an extra mailbox to my webmail service. I have looked everywhere but things have changed. I have printed the instructions for doing it but when I log into my account, I can't see where my current mailboxes are listed much less see the 'manage' tab. Help

@Telstra looks like you are at it again. Want to cancel Foxtel, almost impossible. Telling me my service number is incorrect. Would like to speak to someone but guess what, Telstra don’t employ humans! Utterly pathetic!

@Telstra What bad service, call you no answer, open chat window chat to someone who responds every 30 mins....3 hours later still no resolution to a mistake made by Telstra....whats the next step

@NBN_Australia So sorry to be a pain, but is there any way you guys might be able to help? I've been waiting for @Telstra to respond for over 2 hours now.