Telstra Outage in Sunshine Coast, State of Queensland

@Telstra Yeah it says it's fine so maybe it's just something with the connection strength in my Location. Thanks for the help though

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

On the @Telstra Chat line. 30 minutes, 1 Bot and 5 people I am no closer to a solution 😱

@JaneCaro @Telstra Ohhh I can't even imagine your pain! Netflix/ Foxtel etc are the only thing that is going to keep me sane during this sham of an election! I am having to make myself limit my time on social media during the campaign to keep the stress levels down!!!!🙄

@marko_juanz @BelongAU @Telstra National outage sounds about right 🙄

@JustJen64 One neighbour never got connected, because telstra never turned up 4 times 🤣 and asked to be disconnected, saved a heap of money 🤣and upgraded mobile phone and is as happy as Larry 🤣

@Telstra @NBN_Australia Fourth time today nbn has dropped here in Tewantin, Qld. Then, why should I complain, it does everyday and we pay for this crap. Di sgraceful service. Telstra should be ashamed

No @Telstra internet for the third day today. Worst part, the notice they gave earlier in the week said it’d be out for one evening from 8pm - 3am, so we didn’t even make other plans. Unlucky for everyone else who needed to work from home this week!

Can't believe it. @Telstra nbn is out again Tewantin, Qld. Must be at least 20 outages since Sunday. Servicing the network is fine, but afterwards it should be operational.

@AaronBirkby @Telstra Slow to adapt companies who continue to live in their hay day mindset will not survive. We have seen this over and over. It’s a shame really because there is so much they could do to turn it around

@AaronBirkby @Telstra Slow to adapt companies who continue to live in their hay day mindset will not survive. We have seen this over and over. It’s a shame really because there is so much they could do to turn it around.

@AaronBirkby @Telstra Quite simply Aaron it is because they’re entire customer service model and business is built in archaic times. They’ve simply not moved from being about them as opposed to being about the customer. If you don’t have your focus on the customer experience you will die.

Well, @Telstra are messing me about again. Waited all afternoon for engineer to come fix my NBN, which has been down since Tuesday. Phoned them, was told the engineer came 2 days ago and checked connection outside, now wants to setup new appt to come see inside property! Why lie?

@Telstra Yes. It seems that I have to reset it regularly. When I do it fixes the slow data issue.

@Telstra We arrived today and yes. Experiencing poor reception the whole time.

@Telstra Thanks for the reply. Mobile reception is so bad the bad doesn’t load. I’ll keep trying.

@Telstra reception/ more so data is super slow in the Sunshine Coast as the school holidays start. I have 4G full bars but barely 300kb connection. What’s happening?

Help #SunshineCoast legend Will Shrapnel win the national Telstra Business awards by voting for him now!

Hey @Telstra check out what customer service looks like -

Just moved and HAD TO change internet services from @iiNet to @telstra. 3 years no issue with iiNet, 1 week with telstra, problems. And don’t think about calling them, huge delays. I love that they suggest I can troubleshoot this problem with the internet, online. #telstrasucks

@Telstra No outage just a rubbish service

@Telstra It happens all the time and then I get charged a late payment charge of 15 bucks for a service that is not what it was promised to be and a service that I don’t get all the time I need to swap provider

@Telstra_news @CodeClubAus Telstra you're shit.

@Telstra Hi Dave, you might have to help me on that as I am unclear what the phone call will tell. I can only hope something can be resolved after all of this nonsense

@Telstra Yep! Thought it might be a chrome issue, but that doesn’t make sense of Xbox

@Telstra trying to set parental controls on new modem and live chat can’t help

@Telstra outage in Elwood..no @FOXTEL..

@Telstra Yes, the whole street has no internet. They have clearly done something during the day. Can you arrange to have someone come out to check the problem asap.

@Telstra The outage isn’t listed in your link.

@CrStuartJames @misguidedjenni NBN have abandoned (never actually adopted) the Optus HFC Cable since it turned out to be "not fit for purpose" They did take over and use the Telstra HFC distribution; I'm typing this over one such service from Surrey Hills.