Telstra Outage in Sunshine Coast, State of Queensland

Time to quit all @Telstra services, they never get back to you attempt to push you to automated help pages or virtual bots and blame covid for being busy

@Telstra @Annadon58314738 @PaulMurrayWA Can u guys fix this, been going on for weeks. Surely there's a propeller head somewhere within the joint who can get it done...😳

@Niksterisms @BeccaHayne @Telstra Yeah. Not ideal but how else can we watch? Bad enough with what we are talking about now, but add in rugby league, union, basketball, soccer, hockey (field & ice), gymnastics, athletics, state comps you name it... would be enough to fill 🤔

@Pullenvalebirds I've never had any problems with Telstra I must say. But my modem at 3 years old was simply not keeping up. Telstra told me they'll be replacing the modems abt every 2-3 years for free. I've got the updated version now, the one that overrides NBN and power failures.

He was so arrogant & rude. As soon as he left I rang @Telstra straight back & told them what happened & said I'd like the issue escalated immediately which they did. This morning another tech turned up 👇👇👇

On Wednesday I phoned @Telstra bc both of my landline phones were cutting out. Being a priority customer & them needing to fix any fault where possible w/i 24hrs a tech came out Thursday stayed 4 5 mins & said u need 2 go 2 Officeworks & buy a new ph set 👇👇👇

@ellispeta Yeah get it had the same issue when doing telstra games, a lot of my work toward the end of it was trying to develop metrix to report on for a very successful service with largely intangible benifits

@fi_shep @Telstra It’s a pain in the arse hey!🤬 Who would think in our day & age you struggle to connect with someone on the phone for a service they’re suppose to provide & have things dealt with quickly - more fool us!

@fi_shep @Telstra I moved across to iPrimus 2yrs ago after Telstra’s shitty service!

@TPythia @Telstra No. I didn't actually. It occurred during the second call when they phoned me and let me know that the issue was more involved than they envisaged, that it had been escalated and they told me they were crediting my account plus more data free of charge for my mobile.

@NBN_Australia Hi Natalie. We have spent hours on the phone. The first technician was Telstra. The second technician was from @NBN_Australia he was unable to fix the board.. we were meant to be contacted last Tuesday.. still nothing!!

@Telstra Outbound calls not working.

@Telstra Your 'technical support' is a joke and yesterday provided no pertinent information. And you're failing to help! Thanks for nothing.

@NewcastleGardia @YaThinkN @Telstra From the discussion I had on the phone with Telstra it more seems like they cant post an official outage until they can physically get to the site (be it the exchange or whatever) to confirm it. However, due to the fires here at Peregian, they can’t confirm.

@shapednoise No. The app on the phone is working fine. Just when streamed through Telstra TV keeps failing but we are using same #Fraudband for both. Plus others in other locations having issues too.

@Telstra Yeah it says it's fine so maybe it's just something with the connection strength in my Location. Thanks for the help though

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

On the @Telstra Chat line. 30 minutes, 1 Bot and 5 people I am no closer to a solution 😱

@JaneCaro @Telstra Ohhh I can't even imagine your pain! Netflix/ Foxtel etc are the only thing that is going to keep me sane during this sham of an election! I am having to make myself limit my time on social media during the campaign to keep the stress levels down!!!!🙄

@marko_juanz @BelongAU @Telstra National outage sounds about right 🙄

@Telstra can i talk to someone who can help me fix my issue

@Telstra is there a way to switch from 4g backup mode back to normal, coz the internet is so dam bad and technician is coming in a week and that so long

Good to see Telstra still haven't been able to sort their useless coverage out in the CBD. Why am I paying for 5G when 4g can't even send a msg. #Worst

Been on hold for an hour on phone for @Telstra Technician from Total Microsystems who was here for an hour & checked everything said ring Telstra. Speeds upload & down abysmal here. And can't get NBN.

@Telstra Thanks Cas. We were never answered after 4 hours and I just gave up and used forums in the end to help fixing it ourselves via the gateway. It really isn’t good customer service when your offshore Telstra customer service team just ignore people though...

@Telstra Fk Telstra right offf worst provider would never recommend. Customer service is fkn horse sht

@samanthamaiden That's an oldie. Other one is caller who says NBN has discovered problem with your modem. NBN never deal with public (there are rare exceptions) even Telstra or other retailers don't ring you out of the blue to tell you you have a problem.

@Telstra Reason this didn’t get fixed is coz @Telstra & @NBN_Australia are too busy pointing fingers at each other. NBN roll out is the worst thing that happened to internet in Aus & Telstra is stuck with that but Telstra also has no issue charging arm & a leg for non existent service.

@Telstra I know you are only trying to help & I appreciate it but I have tried that too & “text like” msg service never results in a solution nor do I have endless hours in a day to be texting with someone who takes 3 hours to respond. This is service I pay for.

@Telstra my internet has been down since Saturday. I've been trying to call someone but it seems that you guys are overwhelmed with calls. I need my internet as my wife works from home. How hard is it to be able to speak to someone over there.