Telstra Outage in Sunshine Coast, State of Queensland

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

On the @Telstra Chat line. 30 minutes, 1 Bot and 5 people I am no closer to a solution 😱

@JustJen64 One neighbour never got connected, because telstra never turned up 4 times 🤣 and asked to be disconnected, saved a heap of money 🤣and upgraded mobile phone and is as happy as Larry 🤣

@elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.

@oldmate777 @TerryOBrien4 @PeterBo49858290 It was never competitive for the market, telstra was charging less than it should have for wholesale to the competitors and it stifled investments in the network. And labor opposed the sale.

@DavoHauser @Telstra I'm not even a customer. #geniuses

@Telstra The options were *********. This is a terrible way to treat a loyal customer. How are U guys in business with plans that expensive

@Telstra @XRBob So Brandon, you message Rob and offer him help, but Viktor basically told me, the original poster, to suck it up and choose between plans

@burgess_ag They’re good if you have good reliable signal but our mates @Telstra don’t seem to have that

@RoadknightThe You won't in #FarWestNSW either, and @Telstra baffle you with bs then deny, deny, deny by telling you there is no problem here !!

So, I braved the wilds of Geelong CBD to lodge a complaint with Telstra about speeds averaging 0.04mbps when they claim 2 to 50mbps. They gave me a test to perform to eliminate my hardware as the problem. That done, they agreed it is a coverage/capacity problem but... /2

@Amaralee23 @Lion6272 The mobile wasn’t working at my home rang Telstra they knew not working but sent a large bill for disconnecting

So nice of @Telstra to email me and tell me they are going to charge me an extra $32/month for my internet plan and halving my upload speeds. Go get royally F'd! What kind of BS customer service is that.