Telstra Outage in Sunshine Coast, State of Queensland

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

On the @Telstra Chat line. 30 minutes, 1 Bot and 5 people I am no closer to a solution 😱

@JustJen64 One neighbour never got connected, because telstra never turned up 4 times 🤣 and asked to be disconnected, saved a heap of money 🤣and upgraded mobile phone and is as happy as Larry 🤣

Hey @Telstra check out what customer service looks like -

Just moved and HAD TO change internet services from @iiNet to @telstra. 3 years no issue with iiNet, 1 week with telstra, problems. And don’t think about calling them, huge delays. I love that they suggest I can troubleshoot this problem with the internet, online. #telstrasucks

Telstra Foxtel nbn useless slow all month now dead time go somewhere better always problems last 30 years getting worse and no deals unless your a new customer loyalty doesn’t exist.

Great to see our volunteer firefighters taking up our offer to wipe their bills over December and January. Also good to see our pay phones providing a vital free service for communities with 480,000 calls made so far this month. #telstra

@Telstra Lost Telstra internet & foxtel in Beaumaris area - any idea on service recovery time

@Telstra I’m appalled @ your abysmal cust service. Lies & failed appts. 4+ hrs on the phone and still no phone or NBN. Only moved 1km. 😡

@Telstra Internet's been down 2 days; crappy the prior few, your chat support isn't working, your phone support bot insultingly talks me through basic troubleshooting steps that I've already covered, my NBN order was misplaced; I need a status update on all this. PLS.

Hey @Telstra I have a slight issue with a Kayo subscription being charged on my 12 years old mobile plan. I have tried to cancel it since we started being charged $25 pm and only now been told I need to do it online. He never signed up it was a free trial that has

@Telstra Totally false. Have escalated & escalated. After multiple calls to NBN was told to get T to request Missing Equipment via thier INC system. Was done and then cancelled by Telstra as they await 'fail install' then send NBN tech. NEVER had a callback even when promised.

@slsandpet @Optus Good luck finding a reliable and comparable internet provider to even many third world internet suppliers in Australia. ISP will blame their service problems on the customer first and if that fails others like NBN Co, Telstra, their VOIP service provider.

@slsandpet @Optus I don't know but for me personally it's been heaps better with Optus as it was when I was with Telstra. Ugh never again! But everyone will have dif experiences with dif telcos

@Han_So Hah, I wish! Best we get is Telstra mobile phone network offers $12 tickets to its customers, which is about half price..