Telstra Outage in Sunshine Coast, State of Queensland

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

On the @Telstra Chat line. 30 minutes, 1 Bot and 5 people I am no closer to a solution 😱

@JustJen64 One neighbour never got connected, because telstra never turned up 4 times 🤣 and asked to be disconnected, saved a heap of money 🤣and upgraded mobile phone and is as happy as Larry 🤣

@ahmcguffin @Telstra They answer every couple of hours, with requests for my details, &ask of I’m having problems connecting to the internet (*sigh, No), so I have to retell them the complicated issue, then they go silent &two hours later, tell me they’re going to fix that for me, &then go silent.

@Telstra Poor Darren. Tell dad to get F’ cked.

@Telstra had a pixel 5 fail after 35 days and your store refused an ELF replacement. It's the second issue since purchase (on contract) and it will be 2-3 weeks to get it reviewed! Is there anyone I can contact about the ELF replacement I should have received? Pretty annoyed...

@NannanBay @bradhooperarch @Telstra #Telstra have always been corporate thugs. And sending DM’s usually designed to silence bad publicity. Also why Telstra likes to chat in circles on its app. In my case 73 or 74 different operators in the past few weeks to get their constant screw ups fixed ! Still playing games !

@AngelaKorras Thanks Angela, I will certainly look into that. Ready to give @Telstra the flick. Fed up with them. They don't realise what a terrible time it is to slug extra on a person's bill.

@NannanBay TPG NBN FTC (fibre to the curb) if you have a Telstra pit anywhere near your house get this. Super fast never been a day without internet.

Just got slugged with extra $10 on my @Telstra bill. No explanation, just bill arrives. In the middle of an economic recession @Telstra really knows how to support it's clients!!! I suppose elderly small fry like me just aren't important enough! Just straight out corporate greed

Hey @Telstra—three days dealing with incompetence on your app. Customer service is nonexistent. Hours between replies, new people on each reply, endless retelling of my issue and reposting credentials. Hopeless.

@Telstra your online support is nonexistent

@BrennanLozzie How much data do you get on that? And on Telstra?! Wow! So you’d likely have no reception issues