Telstra Outage in Sunshine Coast, State of Queensland

@Telstra No not at all - after 50 minutes, 5 people and 1 Bot I was informed they could not help me and to go to a Telstra Shop. No! Anything but a Telstra Shop where kiddies have to stop grooming themselves to serve me then ask heaps of questions before telling me they don’t know 😱

On the @Telstra Chat line. 30 minutes, 1 Bot and 5 people I am no closer to a solution 😱

@JustJen64 One neighbour never got connected, because telstra never turned up 4 times 🤣 and asked to be disconnected, saved a heap of money 🤣and upgraded mobile phone and is as happy as Larry 🤣

Hey @Telstra check out what customer service looks like -

Just moved and HAD TO change internet services from @iiNet to @telstra. 3 years no issue with iiNet, 1 week with telstra, problems. And don’t think about calling them, huge delays. I love that they suggest I can troubleshoot this problem with the internet, online. #telstrasucks

Seriously @Telstra Get your shit together I can't believe how much I'm lagging... I'm paying extra for super fast broadband and my connection is worse than dial up!! So pissed off right now!!

@Optus shoutout to Alisha D in Customer Service who calmly and professionally sorted out a problem for me that was caused by @Telstra porting the wrong number for me and being completely useless at fixing it Thanks Alisha

@CapitalToad @Telstra They’re refusing to explain the error and have already requested further payments. I said I won’t until they resolve their own issue. They denied fault, so I said I would refer it to authorities if they didn’t fix it. Hopeless organisation with a toxic view of customer service.

@Aussie_BB as soon as i'm out of contract with telstra in a few days, i'm going to look at switching. my only issue is being home for the installer which is an onion in the ointment 😕

@AllanRaskall @Telstra @NBN_Australia NBN is the worst possible thing we could be lumped with. If you have fibre to house, great, but those of us having hybrid systems, using the old copper cable to the house are screwed. Drop outs, unstable connections, it's a complete farce

@oohlooksquirrel @Telstra actually... my network data still comes in based at home rather than anywhere else I am. It used to me the local at work when I was there

Yo @Telstra, Can you guys tell me why I am Consistently getting less Mbps at the times of 3 - 12 pm. EVERY SINGLE DAY Don’t sell a service you can’t provide. (Had too use my cell data to even post this cuz it’s that TRASH 🗑)

@CryptoOz That's OK I think telstra is down aust wide phones dropping out left right and centre

Words cannot describe how important it is to be able to support #Aboriginal women to have access to these @Telstra phones. Without them so many women experiencing #VAW cannot contact emergency and support services #fundsafephones #savesafeconnections #phones4DV

@Telstra This is what I've been told everytime for 2 weeks. Wait a couple of business days. Appreciate your help but I'm not holding my breath.