Is Telstra having an outage in Arthurs Creek, Nillumbik, State of Victoria?

@Telstra I have no idea. A case manager was supposed to be assigned - no contact from them. According to your call centre can’t help

@Telstra booked your move service on 7 Dec for connection on 19 Dec. Modem to be delivered 10 Dec. called today : oops we did not send it. Will take 3- 5 days but no guarantees. Likely to be w/out internet during Xmas #telstrafail #Grinch #failstra

@Telstra your app is shit for payments! I paid the bill 1 day late in the app. Next day you send me a text to pay cause I’m late. I go into the app, no evidence of payment, so I think I stuffed up and paid again. Now it seems I’ve paid it twice! #telstra #fail

@Telstra our business router is offline and our backup 4G units not running #responserequired #service

@Telstra Thanks for replying but we got a reply from bigpond that they know about the issue with chromecast and gave us a credit for a service we can’t use. 👍🏻 Aussie services are a joke sometimes

@10footinvestor Micro caps dude ....only thing worse is a bad mega cap like Telstra

@Telstra Not good Tim. I have a Telstra phone. I got it from one of your shops. I have a direct debit. That’s the extent of our relationship. I don’t want to go to your website and try to guess passwords etc. I never gave you permission to sell me more stuff. So kindly remove me.

@Telstra The 3 times I've visited that page in the last year it always says "no problems" and when I call a customer service rep is able to confirm there is an outage in the area.

@Telstra hung up after 40 minutes on hold. Internet outage for the last 5 hours. Outage website says no issues. Finally updated to acknowledge an issue and the details are wrong. All of this for the 3rd time... Your sleazy business strategies really get me mad.

Requested Telstra to just disable visual voicemail and activate standard voicemail but they managed to **** that up too — but they fixed visual voicemail in the process! #winning #butuseless

Ever since recontracting my phone with Telstra a month ago, my visual voicemail hasn’t been working. Four calls to Telstra for support — the most recent time they claimed it was a “known issue on the iPhone XS” and that I should call Apple (which is obviously BS)

@Telstra Just following up on this. I never did get around to calling, however a couple of days ago a thunderstorm caused a brief power cut, enough to reboot electrical devices. I suspect that this caused your equipment to also reboot, and now the speeds are back to normal.

Good Old @Telstra a telecoms company that doesn’t provide a telephone number to call when there’s an issue, just online Redirections left right and Centre. What BS is this.

@Telstra the log-in and api for Telstra Thanks Movie Tickets is broken. You might want to check it out.

Telstra’s cable Internet is worse than a 3rd world service can’t even load my apps on my Telstra TV what a heap of shit

@Telstra well @telstra that depends on who you ask in your customer service dept. fixed line is not working due to "provisioning" which seems to mean its been in a queue for 4 weeks even though im assured its been escalated

@FergColeman @Telstra Cal the TIO Telecom Industry ombudsman and register complaint. That can work as escalates inside TELSTRA

wow @Telstra. a month since have moved internet to new premises and still not working correctly. 3rd day on phone eating up hours. Customer service not only contradict each other on whats happening but actually lying on status to get me to go away. #CustomerService #fail

@SteveDicksonQLD Never to be trusted. Consider the promises already being made. Money must be extracted from somewhere for this - either greater irrecoverable debt or siphoning from taxpayers. When the well finally dries Telstra and Aus Post will be bused to clear some debt.

@jdelacruz_IoT @Blockchic @JBarbosaPR @digitalcloudgal @gvalan @Paula_Piccard @vfiorese_ @RPK_Valerie @AmandaRay02 @rtehrani @enricomolinari @ene3112 @JolaBurnett @archonsec @VivekGhosal we have the opposite in Australia, Telstra owns the whole network and rent space to the other providers, they keep their prices high and give really bad service, knowing no-one else can match as they own it all....and market that they have the best coverage.

Seriously @Telstra, your complaint management process is impossible. It’s like you don’t want to resolve the issue. Worst part, you’re basically harassing me now and I don’t have an account with you. I’m a pointless victim of your incompetence.

@Telstra Renee I wish yourvwages if you were paid by Telstra Internet. Tomorrow I will call the talk back shows and the Telecommunication Ombudsman. Then you may be sorry. Just fix the freaking internet

@Telstra Jesse I think your a bot. We have been through this it is a known problem it occurred on last Sunday and it was to be fixed by today. You have not delivered on the promise.

@Telstra so the Internet has been down 4 days. We were told it would be restored today this has not happened. I think I will poll the neighboring houses who are also on Telstra to see if we can move en mass as well as our business.

@Telstra @Telstra so if you want to retain our business fix the freaking internet we need service NOT empty PR promises

@Telstra can you pls advise the best way to terminate the Internet so we can move to a service that operates

@Telstra your Melbourne mobile coverage sucks! It’s third world! It’s unusable on any train! I get better service on a @qantas flight to Sydney!

@Optus Either way I am shifting my business to @Telstra next week. At least I can use their 4G network as a back up when a little rain hits the network. #byebyeoptus #nbnfail

@Optus just pathetic service once again. Time I switched to @Telstra and at least I can use 4G alternative. @ScottMorrisonMP when will we have a royal commission into @NBN_Australia and its failure to deliver to the Australian people #nbnfail

I understand the process but it is the line that is the problem..I am onto @iiNet who said a text and a technical would be sent 86yo there must be a better way to treat our elderly @iiNet will give Telstra details so it can be fixed

@Telstra My mums nbn still not working came on for a short period then off again since weekend still not working I am in Melbourne no technician sent as promised just buck passing bad customer service from @iiNet next step ombudsman. This is not the way to treat our elderly.

My mums internet came on for a short period then off still not working no technician as promised I am in Melbourne at a conference next step ombudsman...this is a disgrace everyone passes the buck @iiNet to @Telstra and our elderly suffer no phone either bad bad bad

@Telstra NBN down for last 2 hours in Carlton north - no outages just good old Telstra service!

@junaviel Hahaha that’s alright and Telstra is a good network but yea slightly overpriced . You should have gotten a new phone 😜

Never give your whole network to Telstra. Since Saturday, our wifi has been down. No work, no Foxtel, no Netflix’s, no TV. The best they can offer is hopefully a call on Tuesday.#Telstra #badservice #foxtell#netflicks

So @telstra womt work. Great for people on support. NOT

@Telstra Dude I have complained a million times both here and therr. You guys are just unbelievable, there is no other service provider but you here in this area that's why we are using Telstra (under compulsion), we have already paid $365 just yesterday.

Hey @Optus, @VodafoneAU and other #telco providers. I want to transfer my postpaid number to my iPhone XS eSim. Support this soon and I won’t be the only one leaving Telstra for the first to provide this.

@Telstra We just had someone call. Ref. SR1-1769965486341 Ellie. But then told us she is from the wrong department being the incorrect case manager. If you could please help this is rediculous. We can not coordinate work like this.

@Telstra Still waiting on a case manager to call back. We have all delta numbers of employees that are rude and useless. They have told us it’s escalated but not given any confirmation and won’t call back. Complaints didn’t even want to know

@Telstra worst network in Aus. Disconnected all our phones. Since Monday. 13 phones

@Telstra Forget assigning special officer, your CS executive was supposed to call imtiyaZ the last day, after he raised the grievance with him 2 days ago, There was no call from your side, callousness is an understatement guys. At least restore the internet till the issue is resolved.

Your customer service was expected to call Imtiyaz Dar today as promised yesterday, but we did not receive any call from you guys today. @Telstra what is happening our internet has been barred too. How pathetic.

@Telstra I’ve been on hold with 133 933 for nearly 30 minutes now, which made me wonder about a larger outage than just me.

@GlennHampson @Telstra I'm just not holding my breath though. They're all as bad as each other!

@Telstra Most of the time I have used my mobile data to surf the internet and send my official work, due to your poor service and on top of that we are getting over $500 bill for the first month, this is highly uncalled for. See you in Court guys. I will not tweet to you again.

@Telstra Thanks Ryan. It's just come back now but it was weird as my network connections said I was connected and my modem was all green lights. But I was getting error messages saying I wasn't connected to the network. But atm its ok. Fingers crossed!

@albericie @Telstra24x7 Unless you have an Optus HFC cable passing your premises, anyone you go to will be a Telstra re-seller, and you’ll be on the same network, relying on Telstra to fix and problems

@melza31 @Telstra This has happened to me before too! Call @Telstra and they should be able to refund your excess mobile data usage while service is disrupted

We moved house and waited 21 days for a cable internet connection. By the way the cable was already installed at the house. Had several phone calls with Telstra but no resolutions to our problem. Also internet speed is the slowest that I have experienced.

@BenDavisCP @Telstra Hey Ben, it gets worse after being a 10 year customer, they just start to ignore your issues #strapyourselfin

@Telstra Yes. And it seems there are 3 more on the way. What I have worked out is they say they will cancel previous order but they don’t. It’s a nightmare that one doesn’t need at Christmas

The outage to Internet services in parts of NSW due to a Telstra fibre cut is still ongoing. We can advise that the fibre repair crew has confirmed the damage location in Sydney. The identified damage has affected a total of 5 cables totalling 1488 fibres, a significant issue

Do yourselves a favour and never use @Telstra! The wind blows and the internet and Foxtel both drop out.. and knowing them it won’t be back up until the new year! #sodone

@htc @sprint @Telstra Please all world mobile network don't 5g service provide public because this is harmfully radiation for Bird 🐦 Save bird 🐦 Save erth Save humen

@telstra So in the event of power loss, I can’t use the home phone, and then the 3G network doesn’t work except for a few minutes at a time - hardly the reliable service we use to get with copper wire.

@pwwingman I had a major bust up with Telstra many, many years ago and haven't used them since. I even turned down the free $1k of internet they offered me [via the TIO] as some kind of acknowledgment of their behaviour.

@JasonNRL They’ve at least got a major commercial relationship with Telstra, another company that doesn’t give a ****, so hand in hand they’re made for each other.

@MikeFitzAU @ms_michellelaw Yes Telstra, no service, pay the board shitloads

@pwwingman @ms_michellelaw Ditto. ADSL over Telstra copper. TPG tech visited today. Signal attenuation both inside and outside the house. Frequent drop-outs. :( Had to use mobile tethering for the last few days.