Telstra Outage in Arthurs Creek, Nillumbik, State of Victoria

When you look back at all the work done in Victoria and all this fwit can focus on is pettiness Obviously she’s never had to deal with something as simple as Telstra or Qantas or a Bank.. fool girl

The irony of @Telstra not having a phone help service where you can actually speak to someone.

Wife on chat with @Telstra to buy a new iPhone for three hours. Person at other end set up a 24 month plan instead of 12. Cancelled but $90 refund not back for a few working days. Said he’d be back in 10mins to sort things out, waiting another 30mins. Appalling customer service

@telstra **** service, **** customer service. They deducted money from account for data pack up and still internet working for last 24 hours. I contact customer service and 24/7 messing service. Issue still not resolve.

Ok geeks help a dinosaur. I need to choose NBN for home and am considering taking up a streaming service for tv/movies. I’ve narrowed it down to Telstra and Aussie. Can anyone help me make a decision? #NBN

@Telstra Cable internet down since last night. Was told it was unplanned work. Would be finished at 6pm last night. Still no internet and I can’t even access your app help chat anymore. Not fricking happy Jan.

@Telstra can i have help with an email please?

@Telstra any idea on when I'll be able to register for this? Can't use telstra app without a login (which I've been able to do since I switched to you), and need to do a recharge in my account in next few days. Some help here would be great.

@Telstra Indeed. Seems like there is a training or information problem there somewhere. When we followed up, the 5 mins figure was downgraded to 24 hours.

@Optus @Telstra Sorry. Have been doing this dance with literally at least 20 different support personnel for the past 3 months now. Not doing this conversation again.

I'm going to look into switching to @Telstra 's 5G next week Been using @Optus for a few months now and it never gets 5G (despite me being close to a tower) and the 4G completely turns off 2-4 times a day every day requiring constant modem reboots Support never gets back to me

@Telstra Waiting for someone to help me. Want to return damaged Xbox for repair or replacement. Organised this with Telstra on June 25 but returns paperwork has not been emailed. Waiting, waiting, waiting for this to be resolved.

Could @Telstra be any more useless.... Our NBN has had issues for over a week, spent a day at home for a technician that never showed up. Had multiple calls dropout/hung up on. So over it. Time to find another provider. Recommendations? #NBN #Internet

@Telstra is the internet down in Parkdale, Melbourne ???

@Telstra I wake up this morning with no NBN and 4G struggling. ETR Tuesday! Was working ok last night. So my smart modem is useless due to the 4G issue..can't even hotspot.

@Telstra why has it taken over 5 days to simply port a number over, now your shops are closed and I need a new sim. This is the worst service ever and I am without a phone

@AFL why isn’t #AFLDogsDees being played at the MCG? Sick of watching quality games at the Telstra dome - always bad camera angles!

@Telstra Nth Alphington 3078 absolute crap nbn 3.3 Mbps download! Is there a fault? Working from home very difficult ☺

Hi @Telstra I wonder if you're aware that a spam calling site purporting to represent #Telstra about a spurious technical outage. How can we block or shutdown these sites, given they display as a private number?

@marcywoolly It’s only Telstra users with the issue. Other carriers seem ok. I’m so mad. I’m on a competing country and got up at 5am, let me bloody vote 😭

@Telstra Rang them after the person on chat couldn't find the phone no, then was told it had 33.5 gigs left but has stopped working now as the app says its at 0 gigs left im so damn frustrated from it all, no one has been of any help today

@Telstra Well your form asks for it. That is why I’m saying it is illogical / broken. I’m glad you agree. Please get it fixed.

@Telstra This is on your website after you have already authenticated me. There is no need to ask the same set of questions as you would when creating and account and service when you are upgrading a service connected to an existing account. You already have those details.

@7olympics @Telstra Who gives a **** … can’t stand watching these masked puppets in front of zero people. Sport is meaningless without people

@AirbnbHelp when you make telstra and Centrelink seem like they’re good at customer service and satisfaction, something is very very wrong

@Telstra As I mentioned, many people complaining. I can connect. Speed is very very slow. Olympics unwatchable here @telstra. Any more excuses?

New house, new job, homeschooling, birthday. In 5 days we still have no internet. No one is responding @Telstra please help. #Disappointing

@Telstra I have no complaint about Lisa, was grateful for her quick courteous reply, it seems I have marginally gone over my GB limit, so I went to increase it, hopeless bloody site, seriously not worth the effort, I will put up with bugger all service for two weeks, I have had Telstra.

@GibboBG @Telstra Terrible service all around by Telstra. Third world communications in the country mate

Telstra has become an absolute crap provider, once they had a CEO who always worked on the basis the customer was the most important aspect of the business, sadly no longer under the present bloke, he is a money man, that is obvious, crap service now.