Telstra Outage in Arthurs Creek, Nillumbik, State of Victoria

optus sucks so much my god. y’all please tell me telstra is better

@Telstra how are you meant to reset a message bank pin, online support won’t do it, you talk to anyone on the phone, and we are in full lockdown so are not meant to go to stores

@Telstra how long do I have to wait for my NBN internet? Ordered early February, spent at least 10 hours on the phone with 8 service agents, have been using the smart app since 17 June to chat with >15 agents, receive bills for Premium internet and all I get is <0.1 mbps...

@swandane @Telstra !!! Help him out

@Telstra Nope. Never anything there.

@Telstra Never down just extremely slow speeds for up to 48 hours

@Telstra you’ve been trying to reconnect my service since yesterday and I still have no internet. This is not good enough when I pay you $90 a month. I need my service reconnected ASAP!

@Telstra I have a compromised email account. The My Telstra app says to call 132200. The telephone number says to download the My Telstra app. So I am stuck in a loop and can’t get it resolved Please help

After all of yesterday’s frustration, today I was put in touch with Simon from Telstra Platinum who sorted out all of my issues which were very complex. It took time but I just want to say 🙏🏼 Simon for your time. A very happy ending @Telstra

I’ve been on hold to @Telstra Platinum for over 1hr 45mins & still no sign of any service. Sometimes Covid 19 is a very convenient excuse. #notgoodenough

@Telstra @mailpubliccrea1 @andrewrdn463 I would appreciate a phone number or email so we can get our Foxtel issue resolved ASAP. Thank you.

@Telstra Please help, internet has been down for over two hours. Only two white lights on top of modem, which should be green. Getting no response from your Chat Support.

@Telstra please fix #TelstraAir - I have not been able to access it from a Windows device for as long as I can remember.

Hi @Telstra we returned a @Foxtel box via post months ago as requested and keep getting letters requesting payment. Unable to contact anybody by phone / email to have this escalated. Naturally we are very concerned at the lack of service. Please help!

@Telstra sorry if I could get enough signal in Cranbourne east to report a fault I would. Intermittent mobile data, phones running on 3G... Australia’s best phone network... far from it at the moment

@Mumdeep @Telstra Serving an ad under a neglected request for assistance from a customer. They haven't won my business.

Some of the worst offenders: @TPG_Telecom @originenergy @Telstra

@Telstra1 hr 25 mins later someones finally answers ..... Telstra says yes this problem is "TRENDING" at the moment.... weve despatched level 2 technicians escalated to deal with it..almost a day later.....well my frustration with Telstra is also trending!!

@Telstra makes it so difficuilt to talk to anyone over 45 minutes to speak to tech support .. whole of Point Cook free to air through Vetlocity down since last night their my Telstra app says no problem.. their website buries its phone number should be illegal . its disgusting

@NBN_Australia @Telstra you need to get a tech person to help set us up our patience is at an end

@FOXTEL_Help @telstra your mate at @FOXTEL_Help says it is your fault my Foxtel is down. Can you please confirm you are working on an issue with 'Telstra Entertainment' cable network in 3084 Heidelberg?

@Chirp19OCE @Telstra Change over to aussie broad band, i had constant drop outs that telstra said they couldn't detect any issues. Switch over and aussie said there was an issue with the switch and sent a guy out the next day.

@Telstra Let us hope you do what you are promising @Telstra The customer service hasn't been good of late!

@JoanBloggs @Scamwatch_gov I was informed in Feb 2019 that NBN was coming to our area. Now 17 months later it still isn't on. We have had those scam NBN calls for all that time! Telstra told me THEY will contact me when connection is imminent & to hang up on those scam calls.

@Telstra Hi Team, i am trying to reach out to you from past 2 week but no luck and when i try to reach out on phone, it says use app to place your request and app is not at all working.. i did walkin to your store as well, but they are also not ready to help.. can i get some help

@dpeidi_ BRO U USE VODAFONE TOO ??AHAHAH damn just changed to telstra

@Telstra mobile data is really bad right now can I get some help?

@Telstra mobile data is really bad at the moment can I get some help with this?

@BlotReport Never use Telstra's speed test. Google Measurement Labs. It's an industry tool and more honest than anything from Telstra. My NBN was so slow gifs buffered. Telstra stalled for 8 months even with the TIO pushing them. Multiple cancelled visits from the NBN.

@Telstra how can my internet suffer an nbn outage, if it isn't yet connected to the nbn?????