Is Telstra having an outage in Arthurs Creek, Nillumbik, State of Victoria?

@Telstra yo Telstra. Why is my internet AND Foxtel down‽‽ Toorak Vic!

@Optus every single time I travel.. I have issues with travel pack. Or with extra charges.. Or with international calling. Maybe it's time to change service to good old Telstra

@Telstra Lain so slow....

So am I, but my Telstra internet through Foxtel has been down since Monday😩

@Telstra It won’t be processed. Because the tool is down they allegedly cannot transfer credits at all. Telstra is going to SNAIL MAIL me a CHEQUE like it’s 1992. I wasn’t even born in 1992. Your internal processes are a bit of a joke sometimes!

I requested a credit transfer from one @Telstra account to another THREE weeks ago and it never happened. Apparently their “credit transfer tool” is broken but no one bothered to get in contact with their affected customers (me) about it. Thanks, Telstra.

@Telstra Angela please dont bother. This is a complete stuff up. I will leave it to the Ombudsman to fix. I have no faith in @Telstra .

@ShaunHodgins @AltoCarol @crownsfive1 @billshortenmp Yeah I don’t agree. One example, Telstra would never have been sold off. Telco infrastructure would have been maintained and upgraded. The NBN may not have been required and thus we would not have had to buy back and rent infrastructure that was previously owned by the tax payer

39. Called Case Mgr - not available. Called Case Mgr appointed to handle Ombudsman complaint - not available. Emailed customer service champion - no response. Happy Monday @Telstra .

Why in this world of the Internet can an Aussie business in a new factory wait Seven weeks to have the Internet installed.. because Telstra has off shored it’s customer services & the local council chanced the business estate’s addresses on the day of install @billshortenmp

No WiFi for 48 hrs, on the phone for 45 mins yesterday, was promised a call back this morning - never happened. Now been on hold for over 45 mins after advised of a 12 min wait! Terrible customer service from @Telstra Also your hold music is dire. #badcustomerservice

Forget the banks - we need a royal commission into telcos and their horrendous customer service 🤕😤 @Telstra

@Telstra Kathy, I have been promised many, many call backs that never happen. For the last 3 days I've been advised a return call "as soon as the system is back up". Hasn't yet happened.

37. Still no update from @Telstra. No return call from case manager. No return call from customer care champion, no update on 2- application (lodged 9 days ago), no update on fast track application lodged 10 days ago).

36. @telstra can't provide me with any update as their system is down. Perhaps they're having trouble with their internet access.

Ah the simple joy of stringing along the Indian accented "Anna Smith" from "the technical department of Telstra, your internet service provider". Made it to 4 minutes before she hung up on me. #telstra #remoteaccess #scam

@Telstra Absolutely, was promised a priority call back within 24 hours last Wednesday..... 2 hours on the phone this issue has been ongoing for over 3 months... still not sorted, unless I call, all I get from your copmlaints dept is *crickets*!!

@Telstra Maybe some service and call backs to resolve complaints to your retail customer's would go a long way....

30. @Telstra sends a number of flippant, unhelpful and glib responses to this string. "Keep us in the loop" + "sorry you have not received the service you expect" + "understand your frustrations". S 31. Still no response to fast track request. 24-48 hours is now 6 days.

@AttardMon @NBN_Australia Apparently not, Mon. We're in "transition phase" so although @NBN_Australia has responsibility for the infrastructure, @Telstra is still managing the service but has to defer to NBN for any works. As you can imagine, that works well.

@Telstra Here it is Tanasha. SR 1-1828660335430. Good luck. I hope you can help where so many (SO many) of your colleagues have failed.

6. @Telstra says cancel the order and reorder and all will be fine. 7. LOL only joking the say after two weeks. 8. @nbn digs up our nature strip and three of our neighbours' strips. Lays cable 9. Telstra attends and says NBN has done a shoddy job.

Hi @Telstra my internet was supposed to have been set up today and I found out that the modem sent out has a known firmware issue. Very frustrating

With @ceda_news Director @mcam39, @telstra CEO @andy_penn predicts that the biggest inhibitor of future tech such as autonomous vehicles, will be regulation and issues around liability #futureofwork

@ElysseMorgan Same thing happened to my non-existent Telstra internet service

@benschwarz @Telstra Eugh! That’s horrible!

@Telstra Meanwhile our energy company sent us multiple notifications during their issues on Friday. Good on them for being so customer-first.

@Telstra hopeless service #Doncaster, staff doesn’t answer phone. Been trying since 9:30am. 15 minutes wait time just to get a phone outright. I would fire every single last person there.

@Telstra I’ve been waiting for a Telstra service person to arrive - was told b/w 8.30am to 12pm. No call, no show. Typical Telstra!

@FOXTEL_Help @Telstra hi - just wanted to advise our cable @Foxtel and cable bigpond internet have both gone down simultaneously. Both come in off one cable, then via a splitter, so suggest an issue outside of property. No outage listed, so wanted to ensure u knew!

@Telstra Thanks for the reply. Another outage tonight.... extended wait times to chat with human consultant online...

@Timcav Also, Aldi is the Telstra network anyway.

In the freshest hell of Telstra customer service waiting

@Telstra service down again and the wall plug powering my Router literally blew up! Freaking f’ing dangerous! I have an idea-all Telstra NBN feeds should be monitored and for every time it drops out a % of the monthly fee+ penalty should be deducted.

@Telstra What a wonderful scam. I spoke to Optus yesterday and they claim that downtime is automatically not billed on all plans. I'm getting sick of the Telstra model of high rates and high effort to get basic services. Sure, you'll rebate, but the burden is on the customer.

@Telstra For the first time ever the outage page has an outage listed! Expected resolution time ticks down to a couple hours left then back to 2 days... So it's not very useful. It hasn't moved off "Investigating" and I know that you don't investigate faults on the weekend.

Hi my Adsl internet not working. I raised s complaint with reference no 169716935. However, no action has been taken so far. 2 days. No calls. No call center picks my call @Telstra

Second time in a month @Telstra has broken the cable service in my area on a Friday afternoon then doesn't work the weekend to fix it. Some of us do work weekends, some of us work from home.

Getting an email for my @Telstra bill that it’s due and I can pay online when in fact I’m not with a Telstra service. 🤔🤔🤔

@Telstra @MichaelWestBiz I now face down the NBN in my street. This is what is known as a lost cause :(

@t_coxsen @Ausshot3Dave @Telstra @MichaelWestBiz At the very least you shouldn't pay for what you have never received.

@t_coxsen @Ausshot3Dave @Telstra @MichaelWestBiz I've often wondered why as consumers we don't get refunds for breakdowns in service. So many times over the years phones & or internet are down and we get no compensation.

@Telstra My cable internet has been out for almost 24hrs. It’s acknowledged but there has been no reasons given. Any help would be great.

@Telstra has a known issue with their crappy @bigpondmovie app with streaming to chromecast but they are more than happy to let people continue to spend money to try to use it and will only give you a “credit “ on the same platform which is useless. #notgoodenough

@Telstra When the NBN finally rolls out we will have the really poor cabling that has been botched in redone and more than likely a different provider.

Trying to get customer service from Telstra, like trying to get a 100 opening partnership in Aus cricket. Impossible

No internet for 36 hours and counting = worst nightmare for kids on school holiday 😩@Telstra

@NBN_Australia The NBN actually works really well at their house. Just the problem was they went offline with no internet as Telstra switched them over with no plan or consultation.

@Telstra Yes, I already spoke to them (that’s where I got the resolution date of 28/12) and received a small data allowance bump to one device - that helps me but does nothing for the rest of my family. I’d rather you just fix the issue tbh.

@Telstra Premium price for a premium service, ha.

@telstra then calling support your bot asks if I'm calling about the internet outage, then sends me a link to your randomized outage page. We know the outage page has no role other than to mess with customer's heads

@Telstra Just Terrible Wireless Phone and Internet in the Bush in Vic . !! I don't want to use my wife's other provider !! Give us the Best - not the Worst !

@telstra. ADSL down SE QLD since Friday. Your outage page is no better than your internet service. At various times ETA to service restoration has ranged from 4 hours to 1 hour to no ETA then, increments OF ENTIRE DAYS AT A TIME. Left with no service and no coherent sane support

@chriskkenny @Telstra No but im having Telstra trouble on @Telstra phone line. I swapped mobile to optus cos Telstra was down so often in my area

@RobOakeshott1 The best I've EVER got is c;7mbps & paying $115 mth for 30gigs data & now the bastards at Telstra won't let us use my partners iphone as a wifi hotspot to use the data on her phone, but wants top charge us $10/gig because we haven't signed up to a "shared data plan" or some shit!

@Telstra No, I already checked that's why I messaged Twitter. Seems to happen pretty regular, Works great and then all of a sudden bam.. No connection. We've logged many service cases.

@Ninja @BasicallyIDoWrk I got an ad for Telstra before watching this... thought the ad was the video you put in the tweet. Was legit like wtf

15 business days have now passed without contact but have received email from @Telstra stating we believe we’ve sorted out your issue now. Well you haven’t. Don’t close jobs without confirmation. You don’t give a rats about customer service.

@Telstra hope your customer service is better but i am betting it is not

Andy Penn whining to the ABC that there’s “no margin” on NBN is laughable. Actually complained about the market distortion of the wholesale pricing. (I understand there are problems, but boo-hoo Telstra)