Telstra Outage in Arthurs Creek, Nillumbik, State of Victoria

@Telstra worst decision ever was to sign up with Telstra. Not one single person who I’ve spoke to can identify the problem. 4 weeks without working adsl, you even sent the first months bill through the week I signed up, shocking service.

.@Telstra you have said it will be 24-48 hours for 4 weeks now and I still haven’t received a phone call. Your customer service is absolutely terrible. I’m canceling my service with you so I’d like a call back to find out where I send your modem back too.

@JohnBirmingham @Telstra @Optus Oh I feel your pain. I had to organise internet with a fixed IP address for my Mum’s home security cams. She kept cancelling her internet account because “I don’t use that rubbish” and setting up new, costly phone accounts that involved cancel fees. #dayslost

Turns out the fastest way to get service in a Telstra store is to walk in with an Optus bag in your hand

@JohnBirmingham @Telstra @Optus I used to pay my dad's bigpond account (in his name, my cc direct debit deets). When he died I tried to cancel the account. Imagine how that went.

@Pamelanicholls6 @andrewofoz @JaneCaro @Telstra In my view, they should provide free additional phone data when broadband is down.

@Pamelanicholls6 @andrewofoz @JaneCaro @Telstra I do that too, using my phone as a hotspot. But that chews through the data allowance and they (in my case Optus) don't let you have extra phone data because the internet is down. They still charge $10 a Gb for extra usage over the monthly allowance.

@JaneCaro @Telstra I reckon if you wanted to win the election and you promised to fix the telcos you’d be a shoe in!

@UndaSthnXiStand @larry_blunders @OptusEnterprise Telstra has NOT started switching 3G off. They did turn their 2100MHz network off a few years ago, but the 850MHz network has not.

@Telstra nope no outage, still one bar

@andy_penn Telstra are just *************** now - wasted 4 hours of my day waiting for a BOOKED appointment and just got a call saying technician won’t arrive cos he has another priority. 2 hours to drive here to be here by 8am as requested by you- rude bastards #TelstraSuck

@Telstra There’s no update just a ticket to escalate in the morning. Still no acknowledgement of a broader outage despite neighbors with the same problem.

@telstra are having issues in Melbourne CBD/East Melb. My iPhone says 4G but I can’t get any coverage.

@Telstra Yes, I’ve launched a complaint with the Telecommunications Industry Ombudsman about this whole debacle. You nor anyone at Telstra, have still not given me an explanation as to why there was an outage for 4 days.

6+ hours of working on assessments because the home cable internet had an outage for four and a half days. I’m absolutely wrecked. Thanks @Telstra.

Well after 15 years it’s see ya @Optus & hello @Telstra I can’t believe in 2019 Optus cannot provide a 4G service in Prahran & they don’t have any plans to upgrade that black spot either. It baffles me. Oh well, a complaint to the TIO means I pay nothing to leave. #ByeFelicia

@Telstra NBN outage. It’s been like that since 9pm last night

Hey @Telstra I’ve been given the run-around about this outage in my area, Preston Vic. We’ve had no internet since Friday, it was scheduled to be resolved by 7pm tonight. This isn’t good enough. I’ve gone over my mobile data limit twice as I’ve had to do assessments for uni.

@Huw_Merlin @Telstra Yeah ADSL. There’s apparently an outage and it won’t be solved before 7pm tomorrow.

My @AFL mobile broadcast from @Telstra is terrible tonight. Image freezes every two seconds.

@Telstra I tried this to no avail! My internet is not working. I’d like to know if there’s an outage in Preston, Vic. So that I can rule it out if there’s not one and send for a technician.

@Cacotopos @Telstra And get the Worst lol

@Telstra hi, I m on vacation in australia and i bought a 30$ Telstra SIM Kit . Unfortunately my German iPhone6s says “could not activate mobile data network” i activated as describe in the package , via Telstra Website and Hotel WiFi . Every Tipp is appreciated .. 😉

@TheTechDudeAU @Telstra_news @Telstra Clearly I’m being sarcastic giving them shit about their horrible service which nobody should be paying for. Got connected to nbn last week and it’s been down the past 2 days. Before this issue when we connected with them 2 years ago we were paying for 3 months and had no interne

@AlanBaxter I switched from Telstra to Telechoice who use the Telstra towers because it’s cheaper and you aren’t paying for features you don’t use. Telstra have been spamming me since and I have an open complaint against them with the TIO as a result.

@Telstra There was no outage listed. I got on via mobile, but cant really use that for web pages.

@Telstra Thx Dylan but I can’t be bothered. I’ve done it too many times to be honest. Im 13km from the city centre, this is a service I pay a lot of money for and I should not have to call you to give me the service I am paying for!

@jendudley You forgot to @Telstra and @NBN_Australia. I don't feel so bad now, at least @optus replied to my tweets.

@kucrazyfan1 @SuperNetball @magpies_netball @SueGaudion @CathCoxy @ash_braz @aflwomens Awww excellent! Bummed I missed it, wish @Telstra and @SuperNetball would sort out the app glitches....I’ve never known it to crash so much 😭

@jendudley I had a @Telstra tech over yesterday, his boss joined him for a chat - 60m of chatting 15m of getting actual work done. 20m explaining it's not good job but he'll do it. Hope he made it to his next customer. It only took me 4 appointments and five weeks to get 10mbs

@billshortenmp Well surprise surprise!! It’s pretty evident now coz Telstra are off -shoring core network design and telling Australian contractors to match Indian contract rates or lose the contract. Aussie jobs Aussie wages not Indian wages takes again libs- never trust a lib

@Telstra The amount of absolute ineptitude I have experienced with telstra today is incredible. See this so what happens when you outsource jobs at the cost of customer service. You make your entire customer base suffer. ALL I WANT TO DO IS REPORT AN OUTAGE.

@billshortenmp And Bill did you know yesterday Telstra dropped a bombshell in the core network design contractors by not giving them a contract for design. It’s being done off - shore in India. So effectively hundreds of Aussie jobs gone @billshortenmp @DavidLeydon1

@Telstra The outages show up occasionally but not all the time. It is out right at the moment for example but there is no outage listed. Our internet used to be so reliable :(

@Telstra internet is down daily in burwood Vic 3125, this has to be the 10th outage in the area. We went years with none and now it's almosy every day.

@Telstra And I should expect rude people to be st Telstra too . I have raised my complaint and will be making sure they know how rude you are

@Telstra I would suggest that you take your idea and put it it somewhere . I don’t want smart arse messages I want my service to be fixed . You have already lost some of our business and will be losing the rest of our business .

@Telstra You really think that I will be paying for anything .why should I have to beg to you to get something reviewed when I have been inconvienced by your so called systems and workers .poor form . You call me and earn your profits

@Telstra And now your outages page is not working . Well done @telstra maybe you can pick up a phone and call your customers .

@Telstra I already have . This is absolutely just so stupid that you want me to chase you to get an answer . @telstra don’t ask me to pay my bill until I get the service that I pay for .

@Telstra well done on another day of no internet . You can text us about a bill reminder but you can’t fix a simple outage. You update when it will be fixed and you expect me to pay for a service that I am not receiving . #notgoodenoughtelstra

@Telstra Telstra has just billed me for tech support please check your bill as they charge for services they promise are free but still don’t resolve your issue what a joke look up Telstra in the dictionary and it says pathetic service supplier

Telstra saga part 3. Then we were sent to the back of the queue Possibly the worst service and company I have ever dealt with. Absolutely hopeless. Trying to run a business with no internet for 3 months. Useless organisation @billshortenmp @DavidLeydon1

@Telstra Well the is s bloody outage again because some idiot hit something again . This is the second time and why should I have to pay for s crap service when this happens and my daughter will fail. As if @telstra gives a crap .

@Telstra You’ve billed - we just can’t see it. You don’t attach it to your emails and we can’t get into it. Even the support guy we spoke to can’t get into it. Then your reminder emails also don’t mention the balance due. I’ve wasted hours on EVERY BILLING CYCLE FOR 20 YEARS.

@RoseRimmer2 So am I... And as I am a Telstra customer I get to buy some tickets in five minutes and the general public tickets go on sale next week

@Telstra internet is down in my area when will it be back up, 3033

@billshortenmp Thanks bill coz I have just been retrenched coz Telstra want to cut 30% off rates of the last contract and will only sign off on that for the new.. how Can any Australian Company operate on margins as slim as these... Telstra is sending families down the drain

issue was with the Telstra line outside my house. A Telstra b level technician was booked for today (confirmation received via SMS between 8-12 today). I had to cancel a shift, so not getting paid. No one has arrived. I receive a message at 1pm delaying the service request

with the Telstra line outside my house. A Telstra b level technician was booked for today (confirmation received via SMS between 8-12 today). I had to cancel a shift, so not getting paid. No one has turned up.

@FOXTEL_Help Telstra page just puts a random day counter up there that seems to reset about 7 pm each night. Your tech support just reads a script or tells us what the telstra page says. No one has any idea what the fault is or when it will be back.

@Telstra Miraculously the outage issue has reappeared with a new date 24th April.

Anyone else noticed #mobile prices going up at an alarming rate but coverage has not grown at the same rate of increase to these subscriptions. Now @telstra @optus want to launch #5G when their current #4G #HSDPA #3G are patchy, leaving small towns with slow data speeds. #auspol

@Telstra I’m honestly so ******* sick of your shitty service, I have to use mobile data in my own house because my internet that you wankers provide can barely manage 1 device at a time

And once again an involuntary tech detox thanks to crappy @Telstra bigpond service #NotHappy

@Telstra worst decision ever was to sign up with Telstra. Not one single person who I’ve spoke to can identify the problem. 4 weeks without working adsl, you even sent the first months bill through the week I signed up, shocking service.

Hey @Telstra there's a broken pit cover that I've reported. I'm going to make a tweet every day until it's fixed. You can't expect someone's driveway to be blocked by a barrier for 4 months. It's unacceptable. I hope nobody falls now that the barrier got vandalised last night

.@Telstra you have said it will be 24-48 hours for 4 weeks now and I still haven’t received a phone call. Your customer service is absolutely terrible. I’m canceling my service with you so I’d like a call back to find out where I send your modem back too.

@Telstra Looks like someone took the barrier down overnight. So if someone falls it's on you guys. Oh and I'm not calling the fault team, 3 calls already have lead to nothing

After my bad experience when getting an upgrade from the #Telstra shop, I suggest you get your break phone from another reliable retailer than @Telstra 👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡👎😡