Telstra Outage in Wallan, Mitchell, State of Victoria

@Telstra Your chat function is useless. I spoke to a lovely person last week to arrange a house move and now I’m chatting with someone who has no idea. They won’t get anyone to call me. HELP!!!

@Telstra I have been trying to resolve an issue with my account for months. I have been promised the issue would be resolved, but it hasn’t. I have called numerous times and been put on hold for hours. How can it get this matter resolved please??

@Telstra Do you currently have NBN Outage in Melbourne Victoria?

@Matthewthemorg @AlboMP You dont get the NBN from a telstra network. Anyway, its a scalable upgradable network. Doesnt make sense to upgrade every thing on the network instantly. It can and will be done over time.

@Telstra Unbelievably, your network has managed to revert this, so once again, my phone is still unable to work like a normal phone.

@GusWhyte @Telstra Repairs are done by contractors. Why drive all the way to the bush for a job when you can just do local stuff. If the job gets escalated then so does the price paid to the contractors. Supply and demand. Remember, we don’t own our communications network anymore.

@AlboMP @vanbadham Telstra doesn’t accept responsibility for the state of their phone pit, as they are rented out to NBN. They insist it isn’t their problem

@andy_penn Will this super-fast communications technology help me communicate any faster with Telstra customer service?

@AlboMP pretty sure that what every regional telstra pit looks like. most fill up with water when it rains heavily. definitely the weak point in nbns network

@Telstra OK. Please your chat service system is all telstra though and it's poor to rubbish