Telstra Outage in Mount View, Cessnock, State of New South Wales

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

@Telstra No way will I be staying with Telstra when my plan is done. Sorry to say but you’ll lose me as a customer no matter what.

@Telstra Leasing a phone was the worst choice I made to be honest. I expected I’d receive a call or letter at the 12mo mark with an option to renew, replace or buy out but I wasn’t contacted. I would have bought it out then.

@Telstra Yeah, I will. It’s a real shame that this service is the norm. There’s a lot cheaper options out there, and you’d think service would be amazing from Telstra, but nope.

@Telstra your live chat is a total shitshow. I wasted 20 minutes there with an issue and got non coherent answers from a team leader. I’m so sick of you and your shitty service, and your inability to send me a paper bill on time, or in this case at all.

@Telstra once again spent over an hour trying to speak to a human... I understand COVID 19... but seriously as far as service goes this is unacceptable ... you need to figure out a better system. I spend my whole day trying to talk to someone. 😡

Telstra bigpond mail keeps timing out. Very frustrating and poor service. No response from Telstra just messaging and no reply or help. Telstra is the only service we can use in rural parts of Australia. Why has the Government not acted or fixed this problem.

@telstra It stinks doesnt it. When I have been a customer for over 30 to 40 years regularly paying my Bills Before the date due and the time I am 2 days late I get a $15.00 fine. Thats loyality for you. Thankyou Telstra.

Hellooo @Telstra your webmail currently sucks! No option to speak to anyone, just pushing people onto self diagnostics that lead nowhere. I'm paying extra for technical support and getting nothing in return

Can anyone tell me if @Telstra is down again? It’s seems #telstra dont response to messages.

Further to my Telstra problem. 1.5 hours trying every means possible to contact an actual person. Gave up and rang a store. Explained my problem was told by that Telstra can be contacted and all it needed was a little perseverance. So it's me! Now I can stop worrying. Harrah!

@Telstra are there internet outages at the moment in Melbourne? Connection has been crap all morning - dropping in and out. Not ideal.

@Liam_J_McIntyre Most issue I have had with Telstra is when I forgot a payment

@Redandblack91 I think it was though because of the want to facilitate the structural separation of Telstra by providing an optic fibre alternative to its copper access network. Could be wrong though

@Liam_J_McIntyre @Optus @Telstra Mate Telstra have been shutdown since the start of covid. Zero service and constantly trying to put you to the online 'bot' service that just goes in circles.