Telstra Outage Report in Richmond, Hawkesbury, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (51%)
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Phone (29%)
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Wi-fi (9%)
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E-mail (7%)
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Total Blackout (3%)
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TV (2%)
Live Outage Map Near Richmond, Hawkesbury, State of New South Wales
The most recent Telstra outage reports came from the following cities: Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Sydney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Richmond, State of New South Wales
Latest outage, problems and issue reports in Richmond and nearby locations:
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Paul Mulligan
(@buyersagentssyd) reported
from
Sydney, State of New South Wales
@Telstra I know this, regardless escalate to your Senior Management I don’t want to speak to an overseas call centre. It’s ok another hour of my time wasted! @andy_penn this is why Telstra’s profits are declining NO customer service NO internet for 10 days. @FinancialReview @acccgovau
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john ross
(@jayandp) reported
from
Sydney, State of New South Wales
@Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!
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Paul Mulligan
(@buyersagentssyd) reported
from
Sydney, State of New South Wales
@Telstra @andy_penn This is why Telstra’s profits continue to decline. You offer NO customer service. Reported issue 4 February & NOTHING done! Your 30min top up (as advertised) is misleading & deceptive conduct. Your oversees call centre staff are RUDE. @acccgovau @FinancialReview
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danielle nguyen
(@daniellengvyen) reported
from
Sydney, State of New South Wales
um telstra ******** is going on
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Paul Mulligan
(@buyersagentssyd) reported
from
Sydney, State of New South Wales
Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf
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john ross
(@jayandp) reported
from
Sydney, State of New South Wales
@Telstra And still charging for full service. Home full of kids hating Telstra as no internet!
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coderHavingFun
(@coderHavingFun) reported
from
Sydney, State of New South Wales
@Telstra And I waited... and waited... called Telstra in the morning... they confirmed a technician would be here today... but at 3pm, called A 2nd time and now I hear... a tech is not coming today... I got a confirm email... but... nope! Really awful experience.
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Mark Potten
(@MarkPotten) reported
from
Sydney, State of New South Wales
1/2 @telstra it is no wonder the telecommunications industry has the worst customers satisfaction rating. Currently I would give you a ZERO for customers satisfaction and customer service #customerservicefail
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Robert Hudson
(@manaz_d) reported
from
Sydney, State of New South Wales
@Telstra Down again. This is becoming very frustrating...
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Mark Potten
(@MarkPotten) reported
from
Sydney, State of New South Wales
1/3 @telstra you have not even able to disconnect my old home internet that should have been disconnected 2 weeks ago. This is now blocking all attempts to set up anew service. Talk about trying to discourage customers from purchasing your services.
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Nadim C Sharbean
(@nadimcsharbean) reported
from
Sydney, State of New South Wales
REASON TO HATE TELCOS 672: A month ago I signed a contract to change my cable to @Telstra ... After weeks of being stuffed around with technicians, they tell me they actually CAN'T provide a cable service to my house. 🤬 #telcohell #theworst #CustomerExperience
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Paul Mulligan
(@buyersagentssyd) reported
from
Sydney, State of New South Wales
@Telstra Read my previous replies regarding account type. Complaint lodged SATURDAY! Received call today telling me what I already knew it’s been escalated. Telstra is a disgrace! ALL account being moved to a competent company. I’d be more worried about misleading & deceptive advert
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Wendy Strehlow
(@Strehlowwendy) reported
from
Sydney, State of New South Wales
@Telstra @matthew_mcmahon Sooo just to update you about Bondi apparently there is now an outage in Bondi due to planned maintenance and your team in the Phillipines knew nothing about this! It is not due to be fixed until Friday 25th Feb . I would like 5 days credit please ....
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Wendy Strehlow
(@Strehlowwendy) reported
from
Sydney, State of New South Wales
@NBN_Australia No Bianca I am with Telstra but I do feel like I’m being bullied into switching to NBN as none of the NBN customers in our street our affected. Really poor form NBN
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Jenna Price
(@JennaPrice) reported
from
Sydney, State of New South Wales
I have just shouted at a scammer on the phone. It was a variation of the "I am Nicole from NBN". This time the person was pretending to be Telstra. That was my fourth call today from them. Please send help @Scamwatch_gov - I am losing my mind.
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Paul Mulligan
(@buyersagentssyd) reported
from
Sydney, State of New South Wales
@andy_penn You should stand down as CEO of @Telstra had to deal with your incompetent oversees call centre again today! They are RUDE & when & if u can understand them they talk over the top of you! #telstrafail #9News #acurrentaffair @buyersagentssyd @acccgovau @Asic @abcnews
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Robert Hudson
(@manaz_d) reported
from
Sydney, State of New South Wales
@Telstra And down again just now. Outage page blames nbn again...
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Wendy Strehlow
(@Strehlowwendy) reported
from
Sydney, State of New South Wales
Still an outage in Bondi . Apparently now it is an NBN problem . Not maintenance. Telstra make up your mind and please communicate with your call centre in the Phillipines. It is not fair to them . A more accurate outcome timevwould be helpful too....
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🄺🅈🄻🄸🄴 🄿🄰🅁🄺🄴🅁
(@lotusaccts) reported
from
Sydney, State of New South Wales
Just had a call from the @ato_gov_au about an objection we lodged. I have to say their customer services levels are smashing @Telstra @aglenergy
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Wendy Strehlow
(@Strehlowwendy) reported
from
Sydney, State of New South Wales
@Telstra @craigparsons777 Yes but they never call and then 3 technicians arrive on one day and argue about what the problem is and still. Don’t fix it ....
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Garfield
(@alangarf) reported
My home NBN has dropped back to the back-up 4G sim, looks like a Telstra outage. It's working, but working with a container based environment you *really* notice poor multi-gigabyte containers ruining your day on a limited bandwidth link. :(
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Mal Padgett
(@____Padge) reported
@RitaWilliams14 @Telstra If you were in Melbourne I'd recommend the @Telstra Port Melbourne store. I had an on-going account issue that I could not solve through their call centres or online chat and the Port M staff there fixed it in minutes. And the manager called me next day to see if I was happy.
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Peter Adderton
(@peter_adderton) reported
@bestmvno @dish • TPG will gain access to around 3,700 of Telstra’s network assets. • TPG coverage will go from 96% to 98.8 % of the pop. • Telstra will obtain access to and deploy infrastructure on up to 169 of Telstra existing mobile sites. • TPG will decommission 725 mobile sites.
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Hans Orph
(@HansOrph) reported
@anthony_gerrits @Optus Not defending Optus here but you are aware that the NBN outage is nothing to do with Optus, they're only a reseller. You would get the same result of no internet when the NBN itself is down with Telstra, or any other reseller.
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Rita Glennon
(@RitaWilliams14) reported
This morning I went for the second time to @Telstra to join its network. Not only gutted to leave without the connection, but suffering a form of PTSD from the cut-and-run attitude. What is it with big telcos and their "enhanced care" ethos that doesn't ring true? #epicfail
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Bruce Nibbs
(@Nibzeee) reported
@Telstra I thought with the thousands of staff that somebody could fix a problem like "oops, we cut off your internet because we ****** up, ok i can fix it by doing this:" That would be too easy, but nooooooooo you handball me from staff member to staff member who do nothing
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Anna Gerarda
(@Gherardeska) reported
@Nibzeee @Telstra AussieBB call you back if there is a few minutes wait. And their customer service and assistance are based in Australia. A 'deal breaker' for me
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xNoRetreatx
(@no_retreatx) reported
@Telstra Can't down-load. Not enough internet. 🙄
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ekcroft
(@ek_croft) reported
@Zooce81 @Telstra same problem here, started around 1100 - nothing on telstra's outage maps
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Bruce Nibbs
(@Nibzeee) reported
@Gherardeska @Telstra How good are Aussie Broadband to deal with. Quick in replying, giving great advice and wanting to help.... Shame I am dealing with @telstra who cant give me any advice let alone customer service.