Telstra Outage Report in Kurrajong Heights, Hawkesbury, State of New South Wales

Just for fun .... the “planned” outage doesn’t 4 last hours it lasts 4 days. So a town of roughly 200 people have no access to basic amenities as no access to online banking, Eftpos or getting cash out of the ATM. Pay for petrol drive 100ks to work? @Telstra #employmentkiller

@chileaus @EFTM It’s actually good value for the Telstra network plus the unlimited data banking. I noticed they stop selling the $10 per month 1G plan. My parents are still on it but looks like you can buy it as a new customer.

@Telstra Thanks, but that doesn’t really help. Seems like mobile Internet has been crappy on the rail corridor the whole trip.

@Telstra I went into the store 2 weeks ago with the devices, the team there said they couldn’t help and put in a complaint for me and said someone would call me back. No call since then. I finally called a few days ago and was told a Telstra Plus representative would contact me.

@Telstra do you go out of you to employ rude arrogant #sassholes at your #Unley store? The rolling of eyes when you ask a question, “are you ready now?” to a waiting customer, no manners or patience Are they #BasilFawlty ‘s offspring? @Optus is looking real good to transfer to

@simonjourno Telstra, iPhone 12 Pro. Whatever their most expensive plan is but with some discount they were offering when the phone launches. Tbh it’s not worth the cost - 4G is still good. But doing a zoom meeting on the run with zero problems streaming and crystal clarity...pretty amazing

@Foxtel No u r wrong.Kayo is far better and no ads. Besides if u use telstra foxtel when there is an issue foxtel says ring telstra, telstra says ring foxtel. Then when u cancel foxtel wonders why u are leaving Derh...

@ianbfarquhar I wasn’t part of the negotiations of course but heard that Telstra engineers found it hard to accept a rival source of expertise, took a ‘you’ll take what we give you’ attitude. I knew then that they’d have trouble with retail customer service, became an ABT person.

Great service @Optus for my home Internet, it’s a massive improvement compared to what I experienced with @Telstra I can now connect less than 24 hours from placing order and saving $30 per month! #winwin

Do I want to pay out $800 on my phone repayments early so I can stop struggling with the V*daf*ne network and switch back to Telstra for actual reception when and where I need it 🤨

@Telstra how incompetent can your staff be both in store and thru the message service in the app. Honestly this is why I absolutely hate dealing with them cause they don't read messages clearly and just rather give captured responses then provide actual answers!

@Telstra your system and people are so frustrating. I’ve been trying to get a replacement on a faulty product for months and everyone I contact goes “It’s not my problem, try here” resulting in me going back and forth.

@Telstra Network s very bad in Sydney cbd. I am getting 3g most of the times and no internet connection at all. This s d worst service.

@Telstra you’re an absolute disgrace of a company. 165- 183 Regent St Redfern has had no signal on network for over 7 days. AGAIN we don’t want automated scripted responses. We want a reliable service so we can conduct our business. I’m having to stand in the street to get

@Telstra The Telstra Plus employee emailed me and basically said “not my problem” and that I’d have to go into the store. See my problem?

Had a credit promised on my @Telstra account as a resolution to a complaint. So naturally, I now need to make another complaint to get that credit applied. #justtelstrathingz

Network connectivity at Mardi Gras is spotty at best @Telstra @Optus @VodafoneAU

@Telstra I refuse to call your tech teams. They’re useless! Just like the service. This isn’t the first time. Sick of being told there is nothing wrong. Still no service inside buildings

@Kathblue We signed up for Binge (there was a movie we wanted to watch for that is was only there) but only for the free period. We already have Netflix & Disney+ & with the new phones & car we can’t justify another streaming service. Telstra Box Office has plenty of moves to rent from $4

@murpharoo Must be a lot of saints out there who have never adversely commented on anyone else. Give Telstra a call and try and get something fixed, you will be saying worse than silly cow

Wow. Just spent last few hrs online with Testra trying to get business phone fixed. Then a message comes through saying try again 8am-8pm. In the middle of the conversation! Great customer service @Telstra. Thanks for nothing.

Hey @Telstra I NEED technical help NOW!!! I'm overseas, I can't log in to my telstra account b3cause some clown at Southland shopping centre has cancelled my long term account!

WHY DID IT SEND BOTH TWEETS I DELETED BOTH **** YOU TELSTRA

Leaving Janine on read at Telstra because they refuse to resolve an issue via their own messaging platform but tell me to inbox them on Twitter. **** 'em.

@Telstra 2. Follow links for mobile support, performed all the troubleshooting steps, no help. PS, factory reset does not fix network problems, just saying (it’s a washing of hands/oh must be on your end type non-solution). Still no link to report, scroll down to ‘Contact Us’

Telstra direct debit payment failed (their fault, the account number is correct) so I paid with BPay. Turns out the BPay doesn't work if you're on direct debit. But they don't tell you that, so they a) took the money anyway and b) cut me off.

@Telstra W/o mobile date or internet, that's a bit hard to do. Waiting an average of 10 mins for seconds of mobile service before it drops out again. Friend advised by Telstra of red major incident in Bathurst/Lithgow...just trying to find out more as I have staff to pay- no banking.

@Telstra Virtually no internet, wifi or mobile phone service in Kelso NSW. Very intermittent. Can you please advise about any network outage?

@soundscaper Theres not a thread 🧵 long enough for me to explain my experiences with Telstra The App is total garbage

Damn @Telstra_news @Telstra good to take my money in return for the slowest internet, I cannot even see a current tweet! 🤬😡💩