Telstra Outage Report in Robertson, Wingecarribee, State of New South Wales

@LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

@LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

@trivialshite @CoryTalksPod @Telstra Customer Service = Oxymoron 😠

@Telstra That’s a poor excuse sorry. The phone calls never get through to a human regardless of what you need. Your text service is inadequate and also not a human. The most response I’ve received is on Twitter because it’s public. I fear for my 75 y/o mum dealing with Telstra

@Telstra Calling Telstra only to be disconnected and referred to a text service with a non- human who is incapable of responding to anything off script. No call back.

Apparently Telstra is now saying it wasn't an attack but an internal issue. Hope that is true. At least the issue has been fixed.

@mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

@Telstra trying to activate a prepaid service....has now taken more than 24 hours. Not good enough! Please advise!

@Telstra Internet after today’s issue is cutting out. I’ve turned it off for 10 mins, turned it back on, I’ve hit the reset button, it starts to work for a bit and goes off again, I had a similar problem a week ago. Is there a problem in my area? Fairy meadow 2519 NSW

@Telstra That is not true at all. I’ve requested to speak to somebody with no result. It’s poor service.

@macsween_prue @Telstra Of course sensible people will hang up on you

@Telstra I’m a patient person. However when my very elderly parents in Kiama are left without a land line for over 20 days & I discover that someone in @telstra or @nbn didn’t create a ‘Task ID’ for the third time in 3 weeks I reach a state of total frustration. Pls help.

Been in my new house 7 weeks & @NBN_Australia keeps canceling & will not give me a reason why. Hopefully @Telstra complaints department can help. #internetsucks

@blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

@Telstra @janehansen2000 This is about cellular and backhaul capacity issues; you already have the metrics on your systems to indicate the issues, @Telstra

Telstra. Waiting to have the account activated. Takes up to 4 hours. So far, 2 days. Message from them " There unfortunately is a delay in the activation" No shit Sherlock. Call to complain. " want to lodge a complaint" Sorry, wrong dept, this is billing" transfers me to billing

Trying to solve a @Telstra issue with endless hours on hold, when I get through I get disconnected, no call back- shitty service. I’m starting to doubt any humans work there. Time for a change of service providers!

@PhilGould15 Yes..I think it's a Telstra issue

@Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

@Telstra relocation are still ongoing. Our ‘Connection Manager’ Ankita last contacted me on Thursday to say on Friday our old phone numbers were being cut across from our old address and there would be minimal disruption.Our case ref with her is 2-26877336684. No inward calls since. Help!

@Telstra ... how Telstra then was ripping people of their money made me vow never to trust the telco again.

@Telstra It has been an on going saga and I was chatting with someone for over 24 hours but I think they have given up. I will take all the information into my local Telstra shop later in the week and HOPE they can help.

@GrogsGamut @Telstra The absolute worst service in Australia.

@telstra what the heck has happened to your support, it’s appalling. Any chance at a call back like you say you’re going to?

Do NOT ever take out a contract with @Telstra they have no idea what Customer Service is. They instead torture their customers and are money hungry morons. Full STOP

@Telstra you suck. Internet dropping out while working from home tried ringing and got a person who couldn’t speak clear English asked for someone else but they refused. Problem not resolved. Next stop Ombudsmen. #poorcustomerservice

Do NOT ever take out a contact with @Telstra they have no idea what Customer Service is. They instead torture their customers and are money hungry morons. Full STOP

@Telstra hi Telstra. I’ve spent more than 3 hours on the phone to your support lines and visited 3 Telstra stores. I’m on a business plan and bought an Apple Watch cellular. No one can help me set up a Telstra Onenumber so I can use the watch. Please help.

@GrogsGamut @Telstra You’re not necessarily going to get better in customer service. Telstra increased the cost of my mobile plan without notifying me. Customer service couldn’t find the notification on my profile but told if I wanted the notification I had to make an FOI request for it! WT...

@Telstra @NBN_Australia can either of you advise if there are issues with the nbn in 2905 area? For about a week now my service keeps dropping out and I have to reset my modem multiple times a day.