Telstra Outage in Tegerin, State of New South Wales

Hello @Telstra we've had people working on trenches in our street this week. Now our internet is gone. I'm hot spotting from my phone for the whole house. Can you please help?

Yooooooooo @Telstra where you at? My parents have been waiting for 20 hours for your ‘priority service’!

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@telstra I cancelled my service in Feb when I moved house. 3 times. Why are you still billing me 4 months later?

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra Telstra only help people who fit the tick box profile

Well @Telstra through direct messaging are not going to help my brother, it seems I need to talk to him about being authorised on his account. I pointed out I don’t live close to him and again reinforced that his phone is cut off I cannot speak to him @MRowlandMP

@Telstra Reggie I have been with Telstra Business for 20 years +, let alone working in and out of there... This is not a good enough excuse for a premium business service and package...

@Telstra Can you stop my spam calls please #D612014 the answer is no... So what am I paying for? Your DNumber? Your response doesn't fix the problem...

@burgess_ag Hi @Telstra bots, there’s a general 4G reception issue affecting nsw regional customers. After 5G is switched on, 4G coverage and bandwidth is significantly reduced. @Telstra bots ask for specific postcodes via PM, making it impossible to report this technical issue.

@Telstra Maybe being you have a flawed service you should then drop the prices across the board? I worked there don't even start me on the trite... #SmokeandMirrors

@Telstra Considering every time I called (re: internet being down & other issues) call centre staffers just kept trying to sell us iPhones (resulting in changing to a competitor for other services except partner's mobile) think we'll give that a miss. What a shame.

@tom69712000 @Optus It's been a bit long to sort out but it looks like I've identified an issue Optus wasn't aware of. I'm rural so options are limited and telstra are hopeless. We've got a new optus tower within eyesight so hoping to get it sorted today.

@Telstra @danking265 @burgess_ag Can you fix my reception ?

@WATCHMEBURNDOW1 After 18 years as a mobile customer , Telstra are demanding partner provide biometric data to pay bills??? Bye bye to them as they clearly don't need our 💲💲💲💲💲

After 18 years as loyal customer @Telstra is demanding partner provides biometric info to keep paying phone bills. Mobile can't perform this function & clearly they don't really want or need our 💲💲💲💲💲 Bye bye...

@PlayStationAU I love the series on Disney plus but couldn’t get the 4K to work on ps5 digital had to end up watching it on Telstra tv in 4K hrd10 so the tv obviously isn’t the problem is there a setting need to change to make my hisense 4K hdr10 60hz tv run Disney plus in 4K games no prob