Telstra Outage in Woodend, Macedon Ranges, State of Victoria

@PaulFletcherMP @NBN_Australia How many connections will be completed at no extra cost due to the degrading copper network? You know us customers now stuck on default #4G data because for some ‘unknown’ reason we’ve lost fixed line connectivity! @Telstra #LNP were warned, to little too late! #Auspol

@MargMcCrohon @jmil400 @gdgoz Remember how American Toe Cutter stopped by St Andrews and was nonplussed to hear prayers being offered to ask the Gov for help during Financial Crisis- returned to USA with Sol Whatsit (Telstra) with $$$ millions golden handshake, and received Wall St bank payout.

@Telstra There is no ‘Accounts & billing’ selection available on the drop-down menu. So not much use. Thanks for trying though.

@Telstra Thanks Tanasha, advised that I pay next bill incl the $15 fine & then seek a reimbursement. That is not acceptable & I refuse to waste further time over a @telstra error. The fine should not be charged in the first place - I alerted #Telstra to the issue!

@djshaneday @Telstra Ordinarily no but knew wouldn’t be able 2 pay next bill on date, @telstra advise no ‘top-ups’ b4 them issuing bill so DD next option. Dutifully signed up, due date came, no debit at midnight, rang, told their fault, I had paid up, but ‘fined’ $15. Never,ever DD w @telstra peeps!

@Telstra Understood. However, as @telstra disconnected our service instead of our vacating neighbours, I would hope they could assist in rectifying the issue and reconnecting us.

@Telstra We have tried. @Telstra referred us to our provider, TPG, who in turn have referred us to the NBN. It’s been 5 days as we still have no service.

@peely76 @Telstra The whole telco industry funds Telstra’s payphones under a govt levy and their continued provision is mandated by the govt’s Universal Service Obligation. So no, Telstra could not have ripped them up nor did they “choose” society and the customer

What Telstra's free to use payphones shows is that public phones are an essential service. They always have been, from the moment they were introduced, to now, and into the future. We must never again pay for this essential service.

@gleep23 @Telstra I think not quite, but yeah, it's like public transport, the cost of ticketing mainly covers the cost of having a ticketing system. This is why these should be state assets, not listed companies with profit motives. Essential/monopoly service + profit motive = inefficient.

@Telstra How about instead of the constant chopping and changing of plans you simplify and make sure you are competitive with what MVNOs like Aldi offer on your own network!

@Telstra Despite her protests I refuse to let my 9 year old have a mobile phone. This will make me feel a little easier for all the young kids who aren't allowed phones, should they ever need help. It's the modern day 'Safety House' 🏡

@Telstra Never ever Telstra. Worst accounts Dept. They just bill you even when Telstra is in the fault. When you bring that to their notice they send your account to the debt collectors. I have switched to another provider and I am so happy for it.

@Aerohaveno I was wondering what the intention was with @Telstra's announcement yesterday, I think you've hit the nail on the head @Aerohaveno. Making the payphones relevant again, making them a public service so they can install more with billboards attached. $$$$

@Telstra There has been no contact from Telstra. Complaint made with Ombudsman.

@crayolawtf @Telstra I have a problem can you help me

@crayolawtf @Telstra please help