Telstra Outage Report in Kyneton, Macedon Ranges, State of Victoria
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Kyneton, State of Victoria
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Kyneton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (44%)
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Phone (36%)
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Wi-fi (9%)
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E-mail (5%)
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TV (3%)
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Total Blackout (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Kyneton, State of Victoria
Latest outage, problems and issue reports in Kyneton and nearby locations:
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Animus Distillery
(@AnimusSpirits) reported
from
Kyneton, State of Victoria
@Telstra Understood. However, as @telstra disconnected our service instead of our vacating neighbours, I would hope they could assist in rectifying the issue and reconnecting us.
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Brad Hooper
(@bradhooperarch) reported
from
Woodend, State of Victoria
@Telstra Thanks Tanasha, advised that I pay next bill incl the $15 fine & then seek a reimbursement. That is not acceptable & I refuse to waste further time over a @telstra error. The fine should not be charged in the first place - I alerted #Telstra to the issue!
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Brad Hooper
(@bradhooperarch) reported
from
Woodend, State of Victoria
@Telstra There is no ‘Accounts & billing’ selection available on the drop-down menu. So not much use. Thanks for trying though.
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Brad Hooper
(@bradhooperarch) reported
from
Woodend, State of Victoria
@djshaneday @Telstra Ordinarily no but knew wouldn’t be able 2 pay next bill on date, @telstra advise no ‘top-ups’ b4 them issuing bill so DD next option. Dutifully signed up, due date came, no debit at midnight, rang, told their fault, I had paid up, but ‘fined’ $15. Never,ever DD w @telstra peeps!
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Animus Distillery
(@AnimusSpirits) reported
from
Kyneton, State of Victoria
@Telstra We have tried. @Telstra referred us to our provider, TPG, who in turn have referred us to the NBN. It’s been 5 days as we still have no service.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff of Hackett
(@GJBSnodgrass) reported
Hi @Telstra, how is it possible that my 82yo mum who lives alone has been left without landline & wifi for 2 wks waiting for a faulty @NBN_Australia modem to be replaced with no offer of support to install it when it does eventually arrive? There is something very wrong here.
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Tim Sheerman
(@timsheerman) reported
@Telstra I’ve been talking to the online help via your app for the last 90min. I’m going to head in store.
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Jason
(@jasonbelcher) reported
@TMFScottP @FraserWatt16 @Telstra So yes. Hoop jumping through first level support when you've already told them that the internet stopped working when the magic smoke came out of the router is dumb. But sending a replacement router when that's what the customer thinks is the issue when it's actually...
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WeLoveTech
(@WeLoveTech_SA) reported
@gdrosser Try using the Telstra app to chat to support. Using over seas call centres are not good for support. Telstra has sacked all the skilled Australians over the years for cheap unskilled call Center staff. And I betting that no one listens to the surveys at the end of the call.
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Fraser Watt
(@FraserWatt16) reported
@TMFScottP @Telstra 1/ Going to disagrree with you here Scott. The issue is "System & Process". Companies try to avoid "mistakes" by implementaing systems and processes that remove decision making from the front line workers.
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Aussie Little Monster
(@RoycieGaGa) reported
@_chrislala @Outlawblooze @Optus Absolutely ridiculous. Still haven't received anything from Optus to apologise or inform me on a time frame. Really awful for a new phone release. Thinking about going to Telstra. F**k optus
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Tim Sheerman
(@timsheerman) reported
@Telstra This is the 5-6th time in the last couple of months I’ve been trying to resolve the billing and end of contract issue.
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Marcus Shirrefs
(@marcus_shirrefs) reported
@Telstra I need someone who can help solve my order issue. Over 21 days now of “expect an email in the next 24-48hrs” and nothing / nobody seems to be able to help (or they just hang up when it gets too hard). It seems very difficult to increase my spend with you.
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Melusi
(@thatjuicyzulu) reported
@Telstra Oh and I registered a complaint on 29 October and was told someone would be in touch in 48-72 hours. That was 276 hours ago and no one has been in touch. This is easily the worst customer experience of my life.
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Brian Wilson
(@ietsystems) reported
@Telstra Stop the bot and offshore message centre BS & just communicate! I'm sitting on a hill out of town trying get sense out of the Telstra App & all I get is an offshore message centre that cant even refer the issue to someone in AUSTRALIA - we're an hour from Melbourne!!!!