Telstra Outage in Romsey, Macedon Ranges, State of Victoria

@Telstra There is no ‘Accounts & billing’ selection available on the drop-down menu. So not much use. Thanks for trying though.

@Telstra Thanks Tanasha, advised that I pay next bill incl the $15 fine & then seek a reimbursement. That is not acceptable & I refuse to waste further time over a @telstra error. The fine should not be charged in the first place - I alerted #Telstra to the issue!

@djshaneday @Telstra Ordinarily no but knew wouldn’t be able 2 pay next bill on date, @telstra advise no ‘top-ups’ b4 them issuing bill so DD next option. Dutifully signed up, due date came, no debit at midnight, rang, told their fault, I had paid up, but ‘fined’ $15. Never,ever DD w @telstra peeps!

**** YOU TELSTRA TV BOX FOR REMOVING THE VIKI APP!!!!!!!!!!

Credit where credit’s due.. less than a week after I tweeted @Telstra on behalf of my Dad, they’ve contacted him, fixed the situation & agreed to refund the hundreds of dollars he’s been left out of pocket. Shouldn’t happen to anyone.. but I appreciate the quick resolution!

@Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

@TELSTRA you are the #WORST provider #WORST customer relations company i have ever dealt with in my life. My company helps with change management.... please for the life of all Telstra customers... get in touch.

@Telstra Hi there, unfortunately after 10 years of good service from Telstra I’ve decided to move on. Just confirming if there are any fees involved in porting my number over to Optus. Would stay with Telstra if a bone was thrown but called earlier & they were happy to see me go.

@Telstra fix ur net ****, cant even get a steady connection in creative ggs only wont be playing the tourney today

@Optus I’ve just transferred from @Telstra and your coverage on brand new IPhone 11 Pro is just as rubbish. 3G and 1 bar. Seriously WTF.

@TheDanBarrett @JoeArruzza @WenleiMa @newscomauHQ With both Telstra and Fetch being OEM hardware they need to get permission from the company behind the units before any apps can be released. As Roku already have a app ready to go it should be easy to add it. Fetch on the other hand has no app and their app development is slow.

@JoeArruzza @WenleiMa @newscomauHQ @TheDanBarrett The issue with the Telstra TV, even though it is a Roku box, is it is locked down with custom software that is not from Roku. It could take months for the app to come to the box. Same goes with Fetch TV, and it's closed app development.

@JoeArruzza @WenleiMa @newscomauHQ Telstra TV is a locked down version of US hardware Roku, which does have a Disney+ app that was built for it. This means that the reason is either because: 1) Telstra haven't struck a business deal with Disney to put the app on its box. OR... [1/2]