Telstra Outage in Romsey, Macedon Ranges, State of Victoria

@PaulFletcherMP @NBN_Australia How many connections will be completed at no extra cost due to the degrading copper network? You know us customers now stuck on default #4G data because for some ‘unknown’ reason we’ve lost fixed line connectivity! @Telstra #LNP were warned, to little too late! #Auspol

@MargMcCrohon @jmil400 @gdgoz Remember how American Toe Cutter stopped by St Andrews and was nonplussed to hear prayers being offered to ask the Gov for help during Financial Crisis- returned to USA with Sol Whatsit (Telstra) with $$$ millions golden handshake, and received Wall St bank payout.

@Telstra There is no ‘Accounts & billing’ selection available on the drop-down menu. So not much use. Thanks for trying though.

@Telstra Thanks Tanasha, advised that I pay next bill incl the $15 fine & then seek a reimbursement. That is not acceptable & I refuse to waste further time over a @telstra error. The fine should not be charged in the first place - I alerted #Telstra to the issue!

@djshaneday @Telstra Ordinarily no but knew wouldn’t be able 2 pay next bill on date, @telstra advise no ‘top-ups’ b4 them issuing bill so DD next option. Dutifully signed up, due date came, no debit at midnight, rang, told their fault, I had paid up, but ‘fined’ $15. Never,ever DD w @telstra peeps!

@Telstra 1 and a half hours on hold last night. Gave up. 45 mins so far this morning. What is going on with you lot. Worst service going around. Pathetic.

@Telstra hi Telstra, could someone please contact me regarding my complaint about issues with my mobile service? I lodged this complaint in December 2020, I have been waiting for a resolution and no one has contacted me to provide a resolution. Thanks

@ParaRjs Yup, but then i have dealt with Telstra and AT&T, Global switch and Nokia as well and they all are chaotic shitshows. Nokia is the worst.

@Telstra has telstra gone down? My nbn is down

Also, since we're tweeting today, @Telstra it took 22 support staff over 7 weeks to activate a single eSIM, so hit me up if you want some chat logs and tips on how to not have this happen. I was dissociating by week 2.

@Telstra main reason was because your support staff have the wrong instructions for doing eSIM activations in the app, and it might help them if they were trained with the right information. I don't really mind either way if you reach out.

@Telstra Thank you. I went to a Telstra store in person to fix the problem. All fixed now

@Lone_Deranger_ @OMGTheMess @Telstra Company loyalty is gone, so is customer care. Go where your money is listened to, simple.

@Telstra Didn't need to, they finally convinced the customer service reps to send someone out. The NTD was showing a fiber fault. They've been trying to get it sorted since the 14th.

@ipaddockapps @SamGuest82 3g is down to 2mbps download out here, telstra copping pineapple from me, its getting worse