Telstra Outage in Claremont, State of Western Australia

@buerckner_robyn @DrJewmelon @KondininGroup No just on the Telstra network - but the antenna test results we gathered should be identical. Will check with Powertec as to an ETA on the Optus GO unit.

@simonahac I seem to remember some people saying the same things about GSM when I was @Telstra. Keep the old AMPS (analog) network, people would say. Now Telstra is rolling out 5g. TI #BackToTheFuture

@ChrisOgilvieSnr Oh buggar me dead! Like we didn't know the old Telstra copper was making the #NBN slow!! #FTTN! @MeckeringBoy

@Optus congratulations, I thought @Telstra was bad at customer service, but your sales team takes the cake. One week on and I still can’t get 2 phones and 2 ported numbers without every step being screwed up

@Telstra No they couldn't tell me why it was cancelled and I have no interest in placing another order This is just the latest in a line of failures to provide service or support. I've been a Telstra customer since I was 12 and I'm sick of dealing with this incompetence

@ahuijsen @Telstra I swear if I have one more person say "I understand your frustration". No. That is a horrible technique, it just makes it worse

@TexanMeg @Telstra They’re horrendous. 4 major issues in 9 years for me. Time to divorce them. For good!

Telstra Telstra Rhymes with Hellstra Don’t move house Or **** about With your account Or you might find That in due course Your number costs A lot more Than you thought

@amaracampbell @Telstra @acccgovau @Telstra have a process that foists all the costs onto the customer. I’ve spent hours on the phone waiting whilst they frig around doing nothing of any substance. They keep you on the phone for no reason.

@Telstra why not text a customer to say you about to call them. Not leave a text after you called as you did today. I ignored it 02 8291 0000 as it was out of business hours AEST. As I get constantly get scam calls

@MeckeringBoy One of #Abbott #Turnbull's monumental stuff-ups. They should be personally held liable for #NBN disaster. Any #Telstra technician could have told them (& probably did) a lot of the copper was stuffed & no-one to fix it. #Lnp wreckers. #FibreToNodeFraud @TaodeHaas @billshortenmp

@Telstra your customer service chat is beyond ridiculous. 3 hours and transferred 15 times and not one person can help me with interim data compensation for a new faulty modem.

@andy_penn I’m an Australian living in Singapore home to visit family and let me tell you the @Telstra wifi is so shockingly bad you should be embarrassed. There are few places in the world it is this inept

@iiNet Thanks Waheeb but we got wires crossed. My issue is with Telstra cable outage in my area. Consider me ‘problem solved’ 😅

@aus_business @SupratimA The wholesale charges for @NBN_Australia are amongst some of the most expensive in the OECD. It wouldn't be so bad if the network was 100% FTTP. @Telstra made 65% profit margin on retail PSTN & ADSL. On NBN the margin is less than 25%. TI #nbn

@Telstra Been around that loop multiple times: nothing happens. The fact that a technician was able to contact me within 2 days to fix a fault, but was unable to do so because of Telstra’s policy (no technical reason) proves that the problem here is purely your administrative processes.

That’s on top of the phone calls and waiting around for techs never to arrive when I was a Telstra customer

NBN told Telstra it was their problem to fix. Now having same problem with Optus.

@Optus You need to fix what ever is happening!!!! No internet or shit speeds for 2 days now fix it before everyone moves to Telstra

Stores in central Mandurah are experiencing EFTPOS outages. Shoppers are able to sign for their shopping, pay with cash or go without. It’s believed the issue is Telstra related. #wanews

@Telstra Hi Telstra team, the online light is now on magenta for the Telstra modem and I've tried everything to fix it from reboot and reset, but nothing. Please help.

@Telstra Duri the outage I rang Telstra twice. Received conflicting advice from operators. I filed a complaint and received an unsatisfactory offensive and intimidating reply that appeared to be cobbled together. Unprofessional I also tweeted here. Lost time and business.Very poor show.

@Telstra From the very beginning 23/1 the outage reports followed a pattern. Fixed within 12 hours, then changed to within 2 days. 5am this morning it was 12 hours. 6am it had gone to within 2 days again. I checked every hr today said 2 DAYS. At 12pm Voila! Net restored!

@Telstra It appears to be houses on my side of the street in my suburb. I discovered this by entering the addresses in the outage section. Telstra advised there was problem in my area.

Have had no internet connection since Wednesday afternoon.Telstra said would be fixed by Friday25th 4pm! Still not fixed! Have small business to run. Outrageous! Been loyal Telstra customer for 23 years Very poor!Time to move to Optus! @telstra @networkoutage

Interestingly enough @PerthGloryFC fans with @Telstra aren’t able to purchase the Telstra customer $20.00 tickets while other clubs can 🤔.

@Telstra I now have 2 bills for a service that has not been provided. We all know what the royal commission into banking said about charging for no service.

@Telstra @Telstra has all the info it needs to resolve the issues and email me as to the progress. There is no reason I should spend on second more on the phone. That is what really working to resolve issues requires: not shoveling costs (time) over to the customer.

@Telstra You betya. 3 open issues with @telstra and 3 with the TCO. Still waiting for someone at Telstra to take ownership, follow through and resolve the issues, rather than having me chase them and wait spending my time, at my cost, on the phone.

@PNSlipper @Galvin1920 @Telstra @MichaelWestBiz I hate to say I told you so. Well not you directly - but certainly @Telstra Management. I used to work in Broadband tech support before it got offshored to the Philippines. If your problem isn't on the script = you're stuffed. TI #LocalService

@Telstra Hi Shelley none of the computers in the house have that connector, we also have the option to go over to 4G with the modem but even that is still to slow so I’m using my portable modem and phone data instead as that’s more reliable

@Telstra Hey Angela, this is not about business services. This is about chatting with Telstra using iOS Messages instead of your (quite poor) live chat options.

@Telstra All details have already been provided. I should not have to spend any time reiterating this via chat. Up to case manager to follow up when house is going to be connected and why invoice has been raised for no service and contact me about resolution. #TakeOwnership

@BrianMitchellMP @Galvin1920 @theTiser Forget the $900m that's peanuts. Try the several billion dollars that's been spent acquiring both the Optus & Telstra HFC networks. The Optus HFC was found not fit for purpose. They'll need to be a subsidy to replace the crap in the last mile with fibre.TI #NBN #auspol

@deniseshrivell @Galvin1920 Forget the $900, that's peanuts in the scheme of things. Try the several billion dollars that's been spent acquiring both the Optus & Telstra HFC networks. The Optus HFC was not fit for purpose. They'll need to be a subsidy to replace the crap in the last mile with fibre. TI

@Telstra Had email contact about modem issue, which is not the problem, replied back (several times) but have not had any return contact. Still waiting for estimated connection date for lead in, and why I have been invoice for a phone service which Telstra knows cannot be provided.

Bad service #2 from @Telstra - sending registered post to the wrong address despite me telling two different people on the phone last week they had my address wrong. Was assured it had been updated.

@Telstra 1-1809083625211 Outstanding issues: - phone service invoiced but not provided - lead in for phone not provided nor has alternative to leadin for phone been provided

@Telstra The concerns are that I have been charged for a service that has not been delivered because the pre-requisites, a physical connection, have no been provided. An alternative, such as VOIP over 4G has also not been provided.

TELSTRA Fault. Due to a fault our 1300 number and our landline are both down. Please call us on 0408 454 130 until restored. Telstra advise service may not be restored till end of day @Telstra don’t forget us 😪😪

@telstra account 2000 15880 2072 is $88.49 in cr. Please cancel the account and all services and arrange for a check to be sent out.

@choiceaustralia Did finally find something on Telstra site, but not enough to give me a price for a cost budget. My comment was more aimed at the ISPs not being able to disclose the full cost of getting their service prior to contract agreement.

@ProperBigG You’ve got to love quality customer service from @Telstra - I’ve only had good experiences with @iiNet and we moved to NBN over HFC not that long ago 👍

@ScorpioGCoast @JoanBloggs @Olfella @billshortenmp @NickRossTech If Telstra hadn't been privatised there would have been no issue

@JoanBloggs @Olfella @billshortenmp @NickRossTech Telstra received an absolute windfall because of NBN purchase of old network hardware to lay out fibre optics to the premises which became to the node under Abbott/Turnbull giving back Telstra it`s node to premises cons back-at Rupert`s request (Foxtel)

Telstra is a shitty internet service

@Telstra so everything was going fine then a few minutes the WiFi went to well crap thought the light is green but no body in the house can get connected

Creative discussion with Telstra today on innovative solution concept to help give connectivity at rest stops on remote area freight routes in WA and NT.

@mazzyg Some Telstra cloud outage

@Telstra My mobile phones are with another network. And there does not appear to be a category in that link covering making a claim anyway!

@ValerieLynneCl2 Telstra, Qantas, the Commonwealth Bank, CSL... selling assets to allegedly pay down debt. Downhill slide since '97.

@VerityFirth @charlesfirth 'A Telstra spokesman said the service was not compatible with its new network technology.' As a Telstra customer I often find services not compatible, my NBN service not working, phone not available as a result, Foxtel. Now even time itself.

It’s official @Telstra are Cr@P. I want out of my contract. Everything about @Telstra is awful. 😡

@N8_JAz @BloodBarricades Telstra should be better than other ISP's, maybe you downloading and uploading too much things bro, we are with Tpg and if i download a huge update for Cod or something else then the internet get super slow.

******* telstra ****** up and didn’t charge for me three months and now expect me pay four months worth of bills asap 👿

@Telstra no internet for two days you complete pelicans and you cant even be stuffed updating your website to indicate there is a service problem. You're a disgrace and I can't wait to get away from you the second we get another option #telstra

@Kyri_1 @RadelaideRob Mine is the same. Telstra cable and just in the last week it’s been upgraded, for free, from 59 down/4 up consistently, to 114 down/5 up.

@Telstra I tweeted you separately. I think that the technical support operator swore at me in Filipino

I’m srsly abt to cry. @Telstra please get ur shit together & fix my internet so I can stream😭

@Telstra pls fix my internet so I can sTREAAAMM 😭😭😭