Telstra Outage in East Fremantle, State of Western Australia

Does @Telstra online messaging ever result in a successful outcome for the customer, or is it just another way for @Telstra to avoid providing meaningful assistance? Asking for a friend 🤔

@Telstra There were issues in our area earlier in the week.

@Telstra Ooo - now it’s changed - planned outage 1 March

Hey @Telstra you keep telling us how good your network is and your technology SO WHY CAN’T You STOP these parcel delivery spam messages I get between 1-6 every 🤬day at all hours OVER IT

@damofromearth @inchvoraya @Elbarstardo Someone put up a map showing how many Telstra towers are shut down today. I think they called it a coincidence 🤔

@Telstra I have now been on the chat 35mins and all I have got is “have you paid your bill” and “when did the issue occur” … help! @Telstra

@Telstra The service I'm signing up for (postpaid?). I assume it's my current service but I very much don't want to choose the wrong option :) This is the message on the page: We need your current service provider details to transfer your number. We'll let you know when this is done.

@Telstra why has mobile service in and around Dianella dropped? I’m lucky to have 1 bar on 4G but then reverts to 2 bars on 3G!

@kezarthur @Telstra I go into the store. Bugger the online service.

You forget how bad @Telstra mobile phone network coverage is until the power goes out and you’ve got no wifi. What are we paying for again?

Telstra call centre outperforming. Not. 1am callback not appreciated. Five calls later we are still doing security checks, no discussion yet on the problem nor the fix 😬 @Telstra please try harder

@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)

@Telstra That didn't answer my question. Australia has an unsecured phone system that the government or even telcos refuse to acknowledge or fix.

Yo @Telstra how come I've spent the last 3 hours in Perth city on H+ and when I finally load the internet "there are no known outages in your area"? I can't load the My Telstra to report it so you'll have to deal with my complaint here if I can gather enough internet to post...

Ahhh prank calls from supposedly @Telstra in relation to a service I don't have with them on a Tuesday morning are fun!

@Telstra as a long-time customer, I am effectively cutting-off from assistance looking at my plans. Your chat bot is running around in circles and my local store will not take my calls.

Come on @Telstra, you're a phone company so let me speak to someone about my tech issues, ON THE PHONE! Your app and its bots are hopeless. If you care that little about your customers, maybe it's time you were given a clip.

Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure

If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!

@Telstra It's everywhere from Nedlands to Cannington. No reported outages in any of the locations. Last time it happened I was on the phone to a bloke who was clearly working from home in India - poor guy tried everything.

@Telstra seriously upset Telstra - house full of Covid - 2 days late paying Telstra bill (due on Thursday and I paid on Saturday) AND you charge me $15.00 late payt fee….never been late before. What a way to treat long loyal customer - well no more…. #telstra

@MichaelPascoe01 Thousands of jobs lost. Major deterioration in service standards. It has all the hallmarks of policy failure. It’s been disastrous for Telstra. Probably much the same for Qantas. Even corporatisation is a convenient way of moving a service off the Govt books. TI

God @telstra is ****. Changed mobile plan to Telstra because I'm going to FNQ and wanted reception, and of course the 5g hotspot is absolute garbage. Can't even get reception in inner Melbourne to run internet on my laptop. How does this company survive?

Spent 2+ hours on @Telstra Messaging about an issue. I was very dissatisfied with the service so in the end I asked what the complaint process was. I was told I couldn’t complain, that my situation did not warrant a complaint, and I quote “there is no complaint process for you”.

@katiekoalasays @Telstra Use the ALDImobile- runs through Telstra and no problems.

@katiekoalasays @Telstra Is there a reason you need Telstra? I use TPG for all our phones, sim only it's $25 (half for first 6 months) and you get all your calls and texts plus 25gb data. Their most expensive is $40 pm and that has 60gb data. It's also month to month, cancel any time you like.

@katiekoalasays @Telstra i was with telstra on a $30 plan they wanted to make it $45 i switched to aldi now $15 and they use the telstra network plus i get my data rolls over

@Telstra No confirmed outages (postcode 2337) and it's not said anything for the last few days either. I am not the only person I know who's has problems in this area either

@Telstra has without question, the worst customer service of any Australian company ever. Have owed me north of 2K for over a year now and you reckon I can get it? Nope. Time to refer to the ombudsman.

@Telstra it is 8pm on a Wednesday and I cannot load my bank's login page, can't get into a database site for work, can barely load Twitter - off either wifi or mobile data. WHAT is the problem?? The speed never used to be THIS bad, even at peak hour