Telstra Outage in Cottesloe, Peppermint Grove, State of Western Australia

@deemadigan @TaodeHaas @Telstra @Telstra are the single worse company this country has produced. As far as I'm in they woud need to pay me,4 the rest of my days, to have an account with them again. For pain & suffering and time spent on fruitless calls to fix fk ups. 🖕#FuckYouTelstra🖕

@Telstra when it has been over a week that elderly customers can't get online or have a home phone #nbn but support tells them to do the same thing and expect different results #insanity

Gotta love Telstra using a song off the mighty Megadeth's 1st album for one of their ads! About time there was some decent music on tv compared to the utter shit that is usually brought out these days. #metalkicksass

Telstra TV, or get your ass to a venue near you, if I can you can. Like me show your support for all netball organisations and the sport in general, let's get the support for this game that it deserves, let's get the funding for this game that it deserves. IN FACT LET'S GET

@TheSportsFreak @SevenPerth @AFL @Foxtel Have a soul, so VIC thing no issue 😉 Kids + my own sport in an hour, rules out pub. Unfortunately not a @Telstra customer for the same reason I had to ditch @Foxtel (💲💲). And love @abcgrandstand coverage, but nothing beats pictures. Your point is valid tho: 1st world problem

@Telstra 4/ when you have dismantled and dismembered any semblance of cohesive customer support in the name of cost. Revenue shrinkage will surely follow thus rendering your cost reduction ambitions a fools errand. I’m a shareholder and as a customer but likely neither for much longer...

@Telstra 3/ Tim, these actions by @Telstra management in trying to reduce costs have rendered your business incapable of efficiently dealing with even basic customer service or technical queries. Your attempts to innovate using “automation” are of little consequence.

@Telstra 2/ Tim, your business has systematically gone about dismantling any intelligent and capable customer support/service capability over the past 10+ years so my beef isn’t with the poor souls in your call centers who scroll through scripts to try and resolve issues...

@Telstra Hi Tim. 1/ The team advised (after 4 days of bouncing between different departments) that the problem would be solved in another 24-48 hours but they didn’t want to “set unreasonably high expectations” and would “be in touch”...

The gentleman suggested Complaints. So I asked to be put through. But Complaints is not open on the weekend. I asked if there was anyone in the whole organisation who could help me. He said no. I thanked him for clarifying why we are leaving @Telstra

So now @Telstra has cut off the landline, without being asked. So so can’t port the number to iiNet. So I call Telstra. But it’s a business number, and the business team don’t work on weekends. So I ask to speak to someone ANYONE who can help.

It’s ridiculous that a company like #Telstra does what it likes with the users and there is no entity that regulate them, Telstra charges its fees in #Australia but operates from overseas with people who don’t care about the service and doesn’t even know what they are talking ab.

@JohnnyLydon @davrosz @Biggy1883 Geez that was the issue that frustrsted the hell out of Conroy. Telstra's lousy unmaintained pits & copper! 6. Years. Ago!!!

@buerckner_robyn @DrJewmelon @KondininGroup No just on the Telstra network - but the antenna test results we gathered should be identical. Will check with Powertec as to an ETA on the Optus GO unit.

@simonahac I seem to remember some people saying the same things about GSM when I was @Telstra. Keep the old AMPS (analog) network, people would say. Now Telstra is rolling out 5g. TI #BackToTheFuture

@ChrisOgilvieSnr Oh buggar me dead! Like we didn't know the old Telstra copper was making the #NBN slow!! #FTTN! @MeckeringBoy

@Optus congratulations, I thought @Telstra was bad at customer service, but your sales team takes the cake. One week on and I still can’t get 2 phones and 2 ported numbers without every step being screwed up

@Telstra No they couldn't tell me why it was cancelled and I have no interest in placing another order This is just the latest in a line of failures to provide service or support. I've been a Telstra customer since I was 12 and I'm sick of dealing with this incompetence

@ahuijsen @Telstra I swear if I have one more person say "I understand your frustration". No. That is a horrible technique, it just makes it worse

@TexanMeg @Telstra They’re horrendous. 4 major issues in 9 years for me. Time to divorce them. For good!

Telstra Telstra Rhymes with Hellstra Don’t move house Or **** about With your account Or you might find That in due course Your number costs A lot more Than you thought

@amaracampbell @Telstra @acccgovau @Telstra have a process that foists all the costs onto the customer. I’ve spent hours on the phone waiting whilst they frig around doing nothing of any substance. They keep you on the phone for no reason.

@Telstra why not text a customer to say you about to call them. Not leave a text after you called as you did today. I ignored it 02 8291 0000 as it was out of business hours AEST. As I get constantly get scam calls

@MeckeringBoy One of #Abbott #Turnbull's monumental stuff-ups. They should be personally held liable for #NBN disaster. Any #Telstra technician could have told them (& probably did) a lot of the copper was stuffed & no-one to fix it. #Lnp wreckers. #FibreToNodeFraud @TaodeHaas @billshortenmp

@Telstra your customer service chat is beyond ridiculous. 3 hours and transferred 15 times and not one person can help me with interim data compensation for a new faulty modem.

@andy_penn I’m an Australian living in Singapore home to visit family and let me tell you the @Telstra wifi is so shockingly bad you should be embarrassed. There are few places in the world it is this inept

@iiNet Thanks Waheeb but we got wires crossed. My issue is with Telstra cable outage in my area. Consider me ‘problem solved’ 😅

@aus_business @SupratimA The wholesale charges for @NBN_Australia are amongst some of the most expensive in the OECD. It wouldn't be so bad if the network was 100% FTTP. @Telstra made 65% profit margin on retail PSTN & ADSL. On NBN the margin is less than 25%. TI #nbn

@Telstra Been around that loop multiple times: nothing happens. The fact that a technician was able to contact me within 2 days to fix a fault, but was unable to do so because of Telstra’s policy (no technical reason) proves that the problem here is purely your administrative processes.

That’s on top of the phone calls and waiting around for techs never to arrive when I was a Telstra customer

NBN told Telstra it was their problem to fix. Now having same problem with Optus.

@Optus You need to fix what ever is happening!!!! No internet or shit speeds for 2 days now fix it before everyone moves to Telstra

Stores in central Mandurah are experiencing EFTPOS outages. Shoppers are able to sign for their shopping, pay with cash or go without. It’s believed the issue is Telstra related. #wanews

@Telstra Hi Telstra team, the online light is now on magenta for the Telstra modem and I've tried everything to fix it from reboot and reset, but nothing. Please help.

@Telstra Duri the outage I rang Telstra twice. Received conflicting advice from operators. I filed a complaint and received an unsatisfactory offensive and intimidating reply that appeared to be cobbled together. Unprofessional I also tweeted here. Lost time and business.Very poor show.

@Telstra From the very beginning 23/1 the outage reports followed a pattern. Fixed within 12 hours, then changed to within 2 days. 5am this morning it was 12 hours. 6am it had gone to within 2 days again. I checked every hr today said 2 DAYS. At 12pm Voila! Net restored!

@Telstra It appears to be houses on my side of the street in my suburb. I discovered this by entering the addresses in the outage section. Telstra advised there was problem in my area.

Have had no internet connection since Wednesday afternoon.Telstra said would be fixed by Friday25th 4pm! Still not fixed! Have small business to run. Outrageous! Been loyal Telstra customer for 23 years Very poor!Time to move to Optus! @telstra @networkoutage

Interestingly enough @PerthGloryFC fans with @Telstra aren’t able to purchase the Telstra customer $20.00 tickets while other clubs can 🤔.

@Telstra I now have 2 bills for a service that has not been provided. We all know what the royal commission into banking said about charging for no service.

@Telstra @Telstra has all the info it needs to resolve the issues and email me as to the progress. There is no reason I should spend on second more on the phone. That is what really working to resolve issues requires: not shoveling costs (time) over to the customer.

@Telstra You betya. 3 open issues with @telstra and 3 with the TCO. Still waiting for someone at Telstra to take ownership, follow through and resolve the issues, rather than having me chase them and wait spending my time, at my cost, on the phone.

@PNSlipper @Galvin1920 @Telstra @MichaelWestBiz I hate to say I told you so. Well not you directly - but certainly @Telstra Management. I used to work in Broadband tech support before it got offshored to the Philippines. If your problem isn't on the script = you're stuffed. TI #LocalService

@Telstra Hi Shelley none of the computers in the house have that connector, we also have the option to go over to 4G with the modem but even that is still to slow so I’m using my portable modem and phone data instead as that’s more reliable

@Telstra Hey Angela, this is not about business services. This is about chatting with Telstra using iOS Messages instead of your (quite poor) live chat options.

@Telstra All details have already been provided. I should not have to spend any time reiterating this via chat. Up to case manager to follow up when house is going to be connected and why invoice has been raised for no service and contact me about resolution. #TakeOwnership

@BrianMitchellMP @Galvin1920 @theTiser Forget the $900m that's peanuts. Try the several billion dollars that's been spent acquiring both the Optus & Telstra HFC networks. The Optus HFC was found not fit for purpose. They'll need to be a subsidy to replace the crap in the last mile with fibre.TI #NBN #auspol

@deniseshrivell @Galvin1920 Forget the $900, that's peanuts in the scheme of things. Try the several billion dollars that's been spent acquiring both the Optus & Telstra HFC networks. The Optus HFC was not fit for purpose. They'll need to be a subsidy to replace the crap in the last mile with fibre. TI

@Telstra Had email contact about modem issue, which is not the problem, replied back (several times) but have not had any return contact. Still waiting for estimated connection date for lead in, and why I have been invoice for a phone service which Telstra knows cannot be provided.

Bad service #2 from @Telstra - sending registered post to the wrong address despite me telling two different people on the phone last week they had my address wrong. Was assured it had been updated.

@Telstra I haven't had a chance to call. I think it's still happening although I haven't had an incident since getting off a plane in Oslo half an hour ago...

@asteris @Asher_Wolf Something is up today. Things were very slow over Telstra some sites not even loading, but connecting through AARnet to the same services works perfectly.

@Telstra Hi Shannon, It has been happening for the past week or so. Very consistent at around 5:45pm everything returns to normal, but before then it’s slow

@Fifteenie_ if your on telstra between 7-11pm your speeds are slowed down with higher ping naturally on there end some providers have peak time speeds

THEY BLOCKED ENCYCLOPEDIA DRAMATICA AS WELL **** YOU TELSTRA

@PatsKarvelas I lost my job at Telstra 6 weeks ago my wife lost her job today I have a mortgage 2 young kids . Do you think for 1 min I care about the crap you dribble on about .

@V1DEOJAMES @nlightn4 @Telstra There were tects just at different times of the brids falling falling and dieing there a reson the country that built it made it illegal in their own country Israeli is using it as a test and a weapon technology that can track you down to where you sleep with your phone the E.U1/

I DONT KNOW HOW MANY TIMES IVE COME HOME TO THE UPDATE SAYING IT FAILED BECAUSE OF THE SHIT ADSL 2+. GET YOUR SHIT TOGETHER TELSTRA

@Telstra Some farming areas have no or little signal with the bare minimum of 3G network and you have 5G for the city folk. Unbelievable.

@lifehazey @Telstra We'll see if they turn up tomorrow. I also found out today they managed to fix my neighbours phone. Which is great because she is elderly, her English isn't very good and her 93yr old husband is in hospital