Telstra Outage in Cottesloe, Peppermint Grove, State of Western Australia

@Telstra The service is extremely poor , 4 th issue in 6 months. My account was paid at telstra Cannington, this account shows outstanding Liam the store manager is investinging the issue. One Star rating for customer service

Take the signage down at Optus stadium or else we won’t have the GF. Telstra are a partner of the AFL.

@MGliksmanMDPhD @Telstra @NBN_Australia Dunno, they can barely handle the mobile network....

Why are @Telstra and @Foxtel so hard to deal with. Surely some courtesy would be appropriate. Dealing with a machine just doesn’t work. Such poor customer service.

@simonahac @NBN_Australia @Telstra Definitely not. I’ve had to get the TIO involved to release me. Sick and tired of their continuous blunders especially with billing. How good is it that you can’t talk to anyone and all other comms don’t work? Nice reviews of the app 😱 unbelievably crap

@gourdo_bruno @Telstra They are pathetic. I’ve signed up with #AussieBoadband. The service was great. Got to speak to people in Australia and signed up within 10 mins. They’ve won awards for their service. They rate higher than @telstra so **** them.

@Telstra That’s the issue Renee, I’ve not received one even though I’ve gone through the signup online. I received a verify my email, email but the links were not valid.

@Telstra you have the WORST customer service!! Trying to get a status on my new NBN connection has been impossible to get. I am still clueless as to what is happening!!

@Telstra I’ve been hacked and need some urgent help. I’ve been waiting for 1 hour and 10mins and no sign of being spoken to. Tried online and no response. Ridiculous

@Telstra you are a joke. Being trying to get help with my internet all week and can't even get to talk to tech support

@Telstra just me again thank you ever so much for your poor customer service

@Telstra just wanted to say how great it is that when your internet doesn't work on a Saturday and it's impossible to talk to tech support on the phone

@VodafoneAU seriously what's wrong with your NBN speed! I meant to have 100mbs and I'm getting 45mbs, trying to watch TV and it's impossible cause keeps stopping, loading and crap quality, I never experienced this with @Telstra being honest 😒😒😒😒😒😒

@Uileag @WhistlingWhist I've just gone to a sml phone & I'm finding I'm having fewer bariatric phalanges moments because I KNOW it's an issue. I traded down from a huge 4G Note 3 to a cheap little 3G Motorola moto g. Telstra tell me I've got 4 yrs before they shut down 3G network. & no I'm not anti 5G.

Technical problems in Carnarvon and Telstra unlikely to rectify the fault.

Are you a @Telstra @NBN_Australia customer. We've been having connectivity issues overnight. It seems that the Telstra / Big Pond DNS has crashed. I've just modded my Wife's phone & @Foxtel STU to use the @Google DNS 8.8.8.8 & 8.8.4.4 = Hey Presto problem solved. TI

So my elderly mother went to the @Telstra store in Esperance to ask to get her ancient 10-year-old pre-paid phone network unlocked. As she was told to do by both the website and when she called. The manager refused. It’s like they’re BEGGING for TIO complaints.

@DSimpso11 @byalexfry @WarnieDT @TroyHallam @dRoy @j0sharp @travfitz @EllenWhiteAus @Davelennonabc @GerryGannon @roseycatherine @Currajugle @nrcollard @Jenkins_Cath @AgPeriUrban @FionaLakeAus @stationmum101 @vet_vickyhudson @anna_elizbeth @RebeccaKelsall @SheepishSophie @lambingtales @nicktho1 @ExeValleyLamb @LadyHaywire @KatpEvans @Bovidiva @jojolarrieu @SashaDistan @davidbarrettvet @CapMeister @EJuler @BcfCarol @muddymuddymum @Hebrideanrefurb @Clays2Game_Lady @WendellThomas14 @1noeloconnor @GertJanHendrik3 @karenfthompson @MikeCrawshaw4 @levelslamb @GelstonLamb @Lillady @R_o_s_i_e_H @MRF_1983 @brycescott1995 @Josh_Duane @minnoDT @dansharp95 1. Telstra customer advisor 2. Telstra counter guy 3. Telstra slave 4. Telstra ***** 5. Sold phones on gumtree

@ausgov Haven’t received this one yet as an @Optus customer. Did get it on my work phone 12 hours ago, which is @Telstra (urgh, Telstra 🤢)

@hashbrowne The only bad thing about not being a @Telstra customer. Otherwise I’m rid of a toxic ex. What an awful company! 👎🏻

Goodbye @Telstra . Seriously such poor performance. And stop blaming covid 19 for everything. The rest of us are work. Welcome @Optus. My new supplier

@rjlohan Anyone on the Optus or Telstra network

@rjlohan I use ALDI mobile, who resell access to most of the Telstra network for reasonable prices. Also, have unlimited rollover of unused data.

@BenVezina Same experience with Telstra. We notified them of the move on 8/8, moved on 6/7... got nbn working 13/8 after many hours revisiting the store, phoning the helpline, lodging a complaint & gathering evidence for the TO. Debits didn't stop tho, just the wifi.

@Telstra Neighbour told, only mins to txt less than half a k today, sometimes a txt takes hours to do that. Understand stress all round, but this is beyond silly. Ph cut out while I was talking to 3BA Ballarat Monday.

@Telstra Can't check, limited dexterity & mobile net slow as treacle & hangs. Then takes time to sort - calls missed in meantime. Neighbour spoke to apparently UNMASKED crews yesterday

@Telstra is there a 4g outage in hornsby today?

@Telstra two crews yesterday, landline back, briefly. No dial tone this morning. 150 k Melb, neighbour just out hospital, a week now. Home net, that's MONTHS. You keep taking $, no service. Crews covid safe? #moneyfornothingTelstra #outhereonourown

@Telstra Sometimes I really do wonder about some of the "rules" you have in place around services. I already have one post paid service and a sim only on my account but in your wisdom I can't convert the sim only to a post paid because our family has only been with you 4 months?

Hey @Telstra you just sent me an email telling me you are going to automatically increase (or your euphemism "upgrade") from $45 to $55 a month - then you say that's $5 more...wtf? I don't want to "upgrade" and I find your email really deceitful. Anyone else think the same?