Telstra Outage Report in Cottesloe, Peppermint Grove, State of Western Australia

******* telstra piece of shit company

Over the drama with our Telstra TV ! Very poor support for a faulty product @Telstra

@mormorlady @rubin_angela I had one claim to be from Telstra. I asked for a reference number, which I wrote down (has lots of r for rats in it) then I asked for her supervisors telephone number, & she hung up. Deducted she was a fraud. Normally I just don't bother with time wasters.Tell them FO & hang up.

@Telstra so fed up. I have spent hours on the phone & yr chat service querying bills over last 2 months. Last straw. You did not direct debit my last bill due to your technical glitch. U had no idea why. Now I have been charged another late fee by Meg Bonighton.

Telstra is ******* useless xbox having problems connecting EVEN THOUGH THE MODEM IS ******* FINE!!!!

@Telstra Well good thing I didn’t hold my breathe. Was told I’d get a call back from complaints officer. Been a week received received an email for feedback on the “outcome of my recently resolved complaint”. Yet another “promise” this joke of a company can’t keep. Asshats.

@MurraySmythe They will investigate if >4 nuisance calls from the same number. Problem the fraudsters use lots of different numbers, even no number coming up as 'call overseas" or 'private' blocking identity. #Telstra & #Govt should have laws about unsolicited calls. Proving is problem for us

@Telstra INT 1-2182984659100 Just had online chat with Rochelle who assured me she would transfer me to velocity to resolve my complaint as she cant arrange call back. Even though I said they would be closed she called me & transferred me to a closed call centre. Telstra is insufferable

@Telstra my parents in Wells Street Stepney SA AND my brother-in-law in Marden SA have no internet this weekend. They’ve been told there’s nothing that can be done. Surely this should be a priority for you. It’s actually an emergency. My parents are elderly. Please fix it asap

@actualfredsmith @deemadigan It is Telstra's fault. Telstra forced me off stable Broadband on to the NBN with it's unreliable service. I hate the NBN.

So please call 61177160 rather than our normal 94125700, until Telstra corrects the problem at an unknown time in the future. Please share as we are worried that emergency patients particularly may suffer if owners and vets cannot contact us after hours.

@Telstra Order ID is 1-2334370732423 new connection asked for ASAP connection got 28th Jan 2020 date calling again the operators starts from sorry and sorry please help

@echenze Telstra runs the monthly subscription service model. Implementating RCS should be more interesting watch for per message/per minute costing model like Safaricom.

@mmmhotbreakfast Oh. Ok. So Telstra aggressively advertise for new customers, knowing that they can’t provide the service that they are marketing, because they’re oversubscribed.

@Telstra It’s my wife’s issue,she tried to raise the issue with store manager, was told he wasn’t interested in talking to her.The sales person put her on hold & came back with that response. She was upset at the sale person kept saying its her fault. Put in a complaint via Telstra websit

@Telstra Would it be at all possible to speak to someone who can actually help with my bundle billing. I don’t want to have to talk to three different Dept to resolve this issue. It’s a bundle account for a reason. Your customer service is deplorable

@a_somervell @Telstra It's ridiculous, no outage notifications multiple people on different OS's and the same issue. Mid city and can hardly browse the net. #sortit

My @Telstra mobile service has suddenly started giving me IPv6 connectivity sometime quite recently. Fantastic and finally! Works with both Patreon and Google. If only it worked on my relatively modern Telstra Velocity Fibre service at home.

@outagedetect Could Telstra been any less shit

@Telstra come on, your billing department needs a shake up. I shouldn’t have to keep calling up to inform you that you have over charged again. Brilliant service in-store though.

@KoganSupport 3)@KoganSupport. I have two services out here, yours for mobile internet & unlimited calls, hooked to roof antenna when I'm home, if that fails, I have Telstra dongle on same antenna that never fails. Although I don't trust Telstra, their roaming service out here is good.

Telstra is not only NOT providing an email service under BigPond, they are charging me and thousands of others like me for a non-existent service. They have been doing this since at least as far back as August 2020.

@Telstra Hi, I've been trying for days to contact you via phone and your website with no luck. Last week, because you changed my plan and increased my bill without consultation + other poor service, like this, I cancelled my account. a week later my landline is still operational

@NBN_Australia I have already logged a fault with Telstra and it is underway. Has been for 24 hours now. Seems like some NBN service people servicing the pod across from us have wiped us out. Telstra reference is available

@Telstra is there any chance of talking to a real person to solve a problem. Your customer service is beyond a joke now.

@Telstra age old question here: why do existing customers pay more than new customers for the same product? Just had a terrible call with your Foxtel team on my pricing. Long story short was told if I don’t like the price I should terminate the service.

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

hey @Telstra , Clients calling our office from their mobile are reporting our phone answers but no one at our end. We pick up and same at our end. Any issues in Port Augusta, South Aust region?

@Telstra There is still a problem with the charges in advance for our new mobile plans, the credits do not make sense as we were billed $204, instead of the “new” monthly amount of $200. Why did our charges increase with no apparent improvement in service provided?

@Telstra Can you guys for gods sake get rid of the thing that sends me straight to the self help thing and hangs up on me. I'm being sent in a loop, I can't reschedule my move order online and it tells me I have to call, I call and get sent back to the move order online page which again-