Telstra Outage in Cottesloe, Peppermint Grove, State of Western Australia

@Telstra I have now been on the chat 35mins and all I have got is “have you paid your bill” and “when did the issue occur” … help! @Telstra

@Telstra The service I'm signing up for (postpaid?). I assume it's my current service but I very much don't want to choose the wrong option :) This is the message on the page: We need your current service provider details to transfer your number. We'll let you know when this is done.

@Telstra why has mobile service in and around Dianella dropped? I’m lucky to have 1 bar on 4G but then reverts to 2 bars on 3G!

@kezarthur @Telstra I go into the store. Bugger the online service.

You forget how bad @Telstra mobile phone network coverage is until the power goes out and you’ve got no wifi. What are we paying for again?

Telstra call centre outperforming. Not. 1am callback not appreciated. Five calls later we are still doing security checks, no discussion yet on the problem nor the fix 😬 @Telstra please try harder

@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)

@Telstra That didn't answer my question. Australia has an unsecured phone system that the government or even telcos refuse to acknowledge or fix.

Yo @Telstra how come I've spent the last 3 hours in Perth city on H+ and when I finally load the internet "there are no known outages in your area"? I can't load the My Telstra to report it so you'll have to deal with my complaint here if I can gather enough internet to post...

Ahhh prank calls from supposedly @Telstra in relation to a service I don't have with them on a Tuesday morning are fun!

@Telstra as a long-time customer, I am effectively cutting-off from assistance looking at my plans. Your chat bot is running around in circles and my local store will not take my calls.

Come on @Telstra, you're a phone company so let me speak to someone about my tech issues, ON THE PHONE! Your app and its bots are hopeless. If you care that little about your customers, maybe it's time you were given a clip.

Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure

If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!

@Telstra It's everywhere from Nedlands to Cannington. No reported outages in any of the locations. Last time it happened I was on the phone to a bloke who was clearly working from home in India - poor guy tried everything.

@ServicesGovAU i have recorded a voice recognition phrase every.single.time. that I call. For some reason, my previous recordings are not there. I have mentioned this to customer service numerous times and they have no idea why it does that. Maybe get in touch with @Telstra

@kels_316 @Telstra Try dealing with Qantas. They are next level bad.

@Kop_this @freodockers @rupertmurdoch Hmmm, this I did not know. I haven't gone down this path since I lived in Melbourne and Foxtel was the only way to see Freo games. Kayo is $5 a month for Telstra customers.

@Telstra I cannot get help on receiving additional wifi boosters, which I have paid for already....your support staff keep running me through trying to reboot modems & change settings, without listening to what I am saying....& then it gets handed to someone else who starts again

@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra

@Telstra Pointless, as I said it’s network wide.

@developerjack @Ausgrid There at least used to be a service that Telstra offered where vendors could send an SMS to anyone who had been on selected cell towers within a time window. Usually only for service providers (power, water). Could be something like that?

@Telstra your nbn is down in 4212 and nothing on your website

@Telstra @PipCrook It’s network wide, (country areas anyway) constantly swapping from 3 to 4G, bugger all signal on either. Less than a km from tower getting 3G. We are stuffed when they turn that off.

@clothedvillainy Pick up the telephone this instant and change providers. Life is far, far too short for this aggro. I've been with TeleChoice (uses the Telstra network) for yonks and they're great. 28 buckaroos for 28GB with data banking feels like the sweet spot.

Has anyone had much success using Wi-Fi calling with their mobile? I try to use it via my @Telstra home internet as phone reception is terrible. It is definitely in my top ten of underwhelming experiences. Often no connection, constant call drop outs - any tips welcome.

Telstra mobile network issues anyone? #sydney

@Telstra That’s because it was cancelled, however it’s still active from a billing side as my post paid account is attached to it. It’s still showing up under the My Telstra app. This is the answer I always seem to get but it never gets resolved properly. Best to send me a DM.

@Telstra I have to say, following emails with Telstra since September for a change of ownership, & we're still going with it and constantly get people whose English language skills are poor to say the least, is an epic fail for outsourcing & an advertisement to try elsewhere, imo

Just had a scam called from the "Telstra Security Team" because they detected hackers attacking my internet which is causing it to slow down. They could help me by protecting my servers. Started by wanting to know what device I used to connect to the internet... hung up.