Telstra Outage in Harpers Hill, Maitland Municipality, State of New South Wales

@Telstra Damn dude!

@MaryaEJones @Telstra Up and running with a new provider now Marya. I took the hint that Telstra didn’t want me as a customer which is what they must have been doing

@Telstra It’s the second time Emily. But guess what ? I’m working at a superb solution to the matter And I was a Telstra customer for years

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@stymo78 @Telstra @brandonvidler help a bloke out #locallegend

@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

@Telstra No way will I be staying with Telstra when my plan is done. Sorry to say but you’ll lose me as a customer no matter what.

@Telstra Leasing a phone was the worst choice I made to be honest. I expected I’d receive a call or letter at the 12mo mark with an option to renew, replace or buy out but I wasn’t contacted. I would have bought it out then.

@Telstra Yeah, I will. It’s a real shame that this service is the norm. There’s a lot cheaper options out there, and you’d think service would be amazing from Telstra, but nope.

@Telstra your live chat is a total shitshow. I wasted 20 minutes there with an issue and got non coherent answers from a team leader. I’m so sick of you and your shitty service, and your inability to send me a paper bill on time, or in this case at all.

Thanks for nothing @Telstra. Eagerly anticipating better service from an alternate provider

@smh @zoesam93 Thanks for the $50bn white elephant K Rudd. The only winner: Telstra who got to sell their decrepit copper network so Turnbull could f**k things up further.

@Telstra Fix you God damm ******* Internet or I am going to **** in your pants

@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.

@carolduncan @NickRossTech The worst thing is he KNEW what he was saying was rubbish. Back at the beginning of 2007 Telstra notified my area they were replacing the decaying copper with fibre then didn’t because the NBN would do it. 10 minutes from the cbd and my street’s node is over 2 kms away

@Telstra Yes, fully eligible, enough points etc etc, just the website has crashed, it literally said try again later, so again, bad customer experience, my points earned, rewards should be easy

Typical of @Telstra they send you a Telstra Plus Rewards Store Hot Offers, then make it awfully difficult to register, sign in, then you select the product, go thru transactions, lo and behold, website crashes at the last page, trying to claim the reward #custexpfail

PSA to Aussies. Never get NBN through Telstra. That **** ******* sucks.

Spent the past FOUR hours trying to sort out @Telstra and @Foxtel issues this afternoon when Dad & sister with me. Two calls dropped out and no calls back. Alex from Brisbane most helpful after 2 hour runaround from #Telstra NBN & #Foxtel…

@Telstra Thanks Tanasha. A service tech is coming from Bendigo tomorrow so I think it’s under control. The online chat service is seriously broken however & I would recommend @telstra customers avoid it like, well, the Plague. I’m settled down now & don’t wish to raise BP by sharing.