Telstra Outage in Albion Park, Shellharbour, State of New South Wales

@Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

@LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

@Telstra I’m a patient person. However when my very elderly parents in Kiama are left without a land line for over 20 days & I discover that someone in @telstra or @nbn didn’t create a ‘Task ID’ for the third time in 3 weeks I reach a state of total frustration. Pls help.

@Telstra trying to activate a prepaid service....has now taken more than 24 hours. Not good enough! Please advise!

Telstra. Waiting to have the account activated. Takes up to 4 hours. So far, 2 days. Message from them " There unfortunately is a delay in the activation" No shit Sherlock. Call to complain. " want to lodge a complaint" Sorry, wrong dept, this is billing" transfers me to billing

@mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

@LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

@Telstra @janehansen2000 This is about cellular and backhaul capacity issues; you already have the metrics on your systems to indicate the issues, @Telstra

@blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

@nick_spurway @Telstra 2019 and you get zero roaming data is plain stupid.

@tuppaware @jono_hayward Worth mentioning though that Telstra have removed that note on their outage page.

@nick_spurway @Telstra All carries have issues there. I just think it’s congested AF.

@LoneVaultWander Being in one of the housing estates ruined by @Telstra due to their pair gain nightmare...I never even had proper internet...never had a squad. There is so much of the 2000s people took for granted I never had!

@TurnbullMalcolm Tying the new NBN to the old lines was a horrible mistake, and you were warned well enough. @Telstra's ***** little secret of the pair gain system installed in 1994-2000 kept a lot of homes in housing estates to 28.8kbps till 2012!

And no customer service from @Telstra

Apologies to anyone trying to phone or email my #wollongong office this morning. Phones and internet still down since yesterday and between @NBN_Australia @TPG_Telecom and @Telstra no one seems to be able to fix it. Trying to get a phone diversion set up atm.

**** YOU TELSTRA TV BOX FOR REMOVING THE VIKI APP!!!!!!!!!!

Credit where credit’s due.. less than a week after I tweeted @Telstra on behalf of my Dad, they’ve contacted him, fixed the situation & agreed to refund the hundreds of dollars he’s been left out of pocket. Shouldn’t happen to anyone.. but I appreciate the quick resolution!

@Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

@TELSTRA you are the #WORST provider #WORST customer relations company i have ever dealt with in my life. My company helps with change management.... please for the life of all Telstra customers... get in touch.

@Telstra Hi there, unfortunately after 10 years of good service from Telstra I’ve decided to move on. Just confirming if there are any fees involved in porting my number over to Optus. Would stay with Telstra if a bone was thrown but called earlier & they were happy to see me go.

@Telstra fix ur net ****, cant even get a steady connection in creative ggs only wont be playing the tourney today

@Optus I’ve just transferred from @Telstra and your coverage on brand new IPhone 11 Pro is just as rubbish. 3G and 1 bar. Seriously WTF.

@TheDanBarrett @JoeArruzza @WenleiMa @newscomauHQ With both Telstra and Fetch being OEM hardware they need to get permission from the company behind the units before any apps can be released. As Roku already have a app ready to go it should be easy to add it. Fetch on the other hand has no app and their app development is slow.

@JoeArruzza @WenleiMa @newscomauHQ @TheDanBarrett The issue with the Telstra TV, even though it is a Roku box, is it is locked down with custom software that is not from Roku. It could take months for the app to come to the box. Same goes with Fetch TV, and it's closed app development.

@JoeArruzza @WenleiMa @newscomauHQ Telstra TV is a locked down version of US hardware Roku, which does have a Disney+ app that was built for it. This means that the reason is either because: 1) Telstra haven't struck a business deal with Disney to put the app on its box. OR... [1/2]