Optus

Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Heddon Greta, Cessnock, State of New South Wales 05/19/2025 20:40

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Karina_Melbs PolarK & polarkay@mastodon.social (@Karina_Melbs) reported

    @ArtistAffame @eternalstranger Yes the cyber minister and Medibank did big media statements this week re the full data dump. Not great news at all. Half the country is affected with this one. I'm glad I'm not. The Optus one is bad enough for me.

  • Harpree66023340 Harpreet Sandhu (@Harpree66023340) reported

    @woolworths disappointed from service. Bought Optus mobile from Woolies,didn’t work and not connected with wifi tried to exchange but Woolies manager said we just sell mobiles not exchanging or refund for that. What is point for keeping mobiles there if not taking responsibility.

  • BrendanMaria Brendan (@BrendanMaria) reported

    @BrettSprigg Would rather watch it at the waca than Optus joint has no atmosphere for cricket great for afl but Optus sucks for cricket . And next next time schedule in January for fuxk sake

  • _itsashleeee_ Ashlee (@_itsashleeee_) reported

    Get yourself down to Optus stadium. It’s day five. Free entry and not mention Australia are going for a win here. #AUSvWI

  • nanologies Ms Angus (@nanologies) reported

    Can someone please tell me who I can email in Optus to send a complaint letter? I'm told I can only phone it in, but I don't wish to spend any more time than I need to, to provided feedback to Optus. @Optus

  • LaurenThemself Lauren (@LaurenThemself) reported

    I went and revoked Facebook app access the other day and holy **** I need to clean that out more often. If Optus and Medibank could have breaches I'm sure Match 3 Game #23 is unsafe as hell.

  • joedmiso Joedmiso (@joedmiso) reported

    @VodafoneAU If 5g internet you offer it’s going to be as slow as this ,I would like to cancel the service and get my money back . It’s would be wonderful if this can work , as I got a 5g internet at one of my businesses in another city from Optus and work great. Unfortunately not Optus here

  • wildone9691 E Cameron🐭 (@wildone9691) reported

    @Optus why is your network so slow?

  • JamesKomninos James Komninos (@JamesKomninos) reported

    @Optus Your support is hopeless. It took six phone calls with your support people and 3 promises that my problem would just take 10 days. They lied. Noone set up a Case on the My Optus App and nothing was done for over 30 days and 12 wasted hours for me. #UselessLies

  • sianielew Sian Lewis (@sianielew) reported

    @HuwHarries @ballater6 Huw u absolutely disgust me. I am of the generation that have mobile phones. I chose not to link my credit card details or many others to my phone, thank goodness coz if I did Optus would have got a lot more from me. Out of interest how old r u. Never taught to help ur elders.