Optus

Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Heddon Greta, Cessnock, State of New South Wales 11/19/2025 01:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

Community Discussion

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Optus Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • LaurenDayMakeup Lauren Day 🦋 (@LaurenDayMakeup) reported

    6 hours in, only 38% uploaded that’s only an extra 2% uploaded in about 2 hours... oh joy! This is why I never upload YouTube videos, surely there’s a better way... Video length 35 mins made on iMovie 1920 x 1080... nothing fancy. Using Optus wifi. Just can’t believe this speed.

  • brendanzab Brendan Zabarauskas (@brendanzab) reported

    @noneuclideangrl @Optus Like seriously I send messages to this black hole and it gobbles them up happily, never to be seen again. It still wants to be friends. Then I get notifications saying I've got updates I look at the app, and it just wants to be friends. :tearing_hair_out:

  • DamienHashemi Damien Hashemi (@DamienHashemi) reported

    @Optus So apparently your network has a bug that means no Apple Watch device can have number share activated. And that this issue doesn’t just affect me but every new customer wanting this service. Is that true and how long has this been going on?

  • CCasiou Costa Casiou (@CCasiou) reported

    @Optus Value and price are commonly misunderstood. Getting it for the 'best' price does not mean getting the 'best' service/outcome. Something to consider when using statements like'guaranteed' as this may be seen as misleading marketing.

  • Itsrustyruss Rusty (@Itsrustyruss) reported

    @Optus I’ve raised several issues with my phone randomly dropping out of calls. I’ve had 6 thus far and it isn’t even 9:30. I have about 10 yesterday. I’m getting sick of it.

  • HansOrph Hans 'wear a damned mask' Orph (@HansOrph) reported

    .@optus & @NBN_Australia as a pair suck, I've been waiting for my scheduled appointment between 1300-1700 and it's tumbleweeds out there. Call Optus to chase and getting the run around. Oh to have an alternative to the NBN. Thanks @TurnbullMalcolm for the piece of crap you built

  • Optus Optus (@Optus) reported

    @brendanzab our Tech Support team over the phone can be contacted on 13 13 44 between 8AM-8PM Mon-Sun. For 24x7 Tech Support, this is available via Messaging through our My Optus App. Alternatively, you can send us a DM and we can also take a look into this - Nard

  • pironious Pironious (@pironious) reported

    Apologies to SLOBS for my previous tweet; further diagnosis has identified the problem being my upload speed has suddenly been severely throttled. So buh, ig thanks to @Optus for ruining tonight's stream :)

  • developerjack Jack Skinner (@developerjack) reported

    @Brodhe Honestly I've changed telco's over reception issues. Had constant drop outs with Optus... moved to Telstra and it was perfect (and got 5G). Might be worth a competitor check...

  • whereisdaz Dr Darren Saunders (@whereisdaz) reported

    Is there something weird going on with the internet this arvo? Both VFone and Optus painfully slow and buggy for me.