Optus

Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Heddon Greta, Cessnock, State of New South Wales 11/05/2025 01:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (23%)

    Phone (23%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. E-mail (5%)

    E-mail (5%)

Community Discussion

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Optus Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • ExC__Gale Gale 😷 (@ExC__Gale) reported

    @kazza264 @bridgerollo When I was a customer with Optus back around 2010 I couldn't get a signal inside my own house...in Northcote. 🙄

  • AyalTusia Blank (@AyalTusia) reported

    Hey @amaysimAU, you use the @optus network. Are your customers affected by the breach? We've heard nothing from you and there's no info on your website. #optusbreach @Jeremy_Kirk

  • merradeth MerrydeathJamrag (@merradeth) reported

    @longhairlout @Optus use your profits for good and fix this, your customers need vital phone access, and we also need our data secured 😱

  • MG_Coates Michael Coates (@MG_Coates) reported

    @mjrowland68 @BreakfastNews Ex @Optus internet customer, just got my email overnight. No ID docs from back then (funny how they could serve me just fine without them), just DOB, address, email & phone. So I guess I just have to sell up & move house to resolve the issue 🤷

  • ServiceNSW Service NSW (@ServiceNSW) reported

    @petrovic_george Hi George, Service NSW and ID Support NSW are working closely with Transport for NSW to support affected Optus customers. If you need support regarding the replacement of identity documents, please call ID Support NSW on 1800 001 040.

  • eddielechat Nelle 🏝🌋🏄🍹 (@eddielechat) reported

    @RichardKGrump @TPG_Telecom Have been with Amaysim for mobile phone for eight years with no problems at all. Looking to move from Optus for internet. Have been poor for many years. The nightmare of changing email address has kept us welded on. Unlike some others, Optus does not provide email-only service.

  • VenessaM_Au Venessa Miler 💉💉💉 (@VenessaM_Au) reported

    @Russputin2 The woman who saved Optus (but not from the interminable damage brought on from an avoidable data leak brought about by lax privacy laws coupled with govt mandated meta data retention...)

  • ArnoldRimmer1 ArnoldJ (@ArnoldRimmer1) reported

    @mjrowland68 @BreakfastNews I spoke to someone via chat to change the data plan . They said that due to a "systems issue " I had to physically go into an optus branch

  • pdnsgaming Pdnsgaming (@pdnsgaming) reported

    @9NewsAUS @cokeefe9 To all the comments Simply, optus, other telcos etc require 100point of ID when you sign up for a service. A passport/drivers license is part of that The info stolen can be used to sign up for credit cards, loans etc in your name. Not necessarily to gain access 2 other accounts

  • missjanesocial MissJane (@missjanesocial) reported

    @mjrowland68 @BreakfastNews Nothing since generic email. A fail on crisis comms from them. And will vicroads allow Optus customers to change licence numbers now, as in other states?