Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales

@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

@Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

@OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

@Optus Thanks Nard. What causes an outage that only affects webmail?

@Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

@Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

@joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

@recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

@optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

@CouchNish I can't even watch it. Optus issues. 😡

@Optus Bull crap opens network is useless

@Optus Nope cause you count constant drop outs as 'within normal service parameters that do not need remediation' 👎

@Optus The only solution I need is for my messages to work !

It’s actually hell trying to watch anything on Optus Sport. Can’t stream anything on the website even though my internet’s perfectly fine. Can’t stream anything on the app because it just keeps buffering, despite, again, internet being fine. Pathetic service.

@Optus @mytribeof55555 You need to **** them off, their incompetence is next level

@Optus Of course I'm listing this everywhere as I can't get any real service. Your systems have flawed. eg - why didn't you tell me @Telstra rejected the porting request I made 2 weeks ago???

@Optus Haha no I dealt with you for three months and that was your final response that the drop outs weren't happening at lunch time or 3am in the morning, only between 6-10pm so my service worked enough of the time it wasn't an issue and you wouldn't fix it for WHEN I USE THE SERVICE

@Optus I'd suggest great business starts with a fit between a well-designed product or service, produced at a reasonable cost, and a market that demands the product at a good price. But sure, you go ahead and convince yourself it begins with a ******* phone network.

@SJTToffeeChook The only plus is I can now cancel my Optus subscription as the championship is on Fox. Other than that, what a letdown.

@Optus Hey @Optus, how about giving current customers a working connection, before advertising “great internet“ for new customers?! Constant outages for “improvements” to the network, and since the last “improvement” was advertised as “complete” 2 DAYS AGO, still no service. Rubbish.