Optus

Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Heddon Greta, Cessnock, State of New South Wales 02/10/2026 18:10

February 10: Problems at Optus

Optus is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (21%)

    Phone (21%)

  3. E-mail (12%)

    E-mail (12%)

  4. Wi-fi (9%)

    Wi-fi (9%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Live Outage Map Near Heddon Greta, Cessnock, State of New South Wales

The most recent Optus outage reports came from the following cities: Paterson.

Loading map, please wait...
City Problem Type Report Time
AustraliaPaterson Phone
AustraliaNewcastle E-mail
AustraliaNewcastle Total Blackout
AustraliaNewcastle Phone
AustraliaNewcastle Internet
AustraliaHolmesville Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • djtastyau Tasty like cheese (@djtastyau) reported

    @swxxii Yes. I've been with optus for 20 years now and it's been a much better experience than being with telstra. Vodafone is pretty terrible in WA. Not many people use it.

  • specialagentlib Sapphira Skye (@specialagentlib) reported

    @JosieJoJo007 @Optus @wade396 Mine's still not working either, using webmail. It been over 30 hours.

  • newcastleboyy Fearless Friend (@newcastleboyy) reported

    Oh goody I should be able to AirPlay from my iPhone to my Apple TV, so don’t require wifi. I should have realised this soon. Looks like I might get to watch some BookTube afterwards. The only problem is 4G is so slow. Get your act together Optus

  • EEnuph EnoughsEnough ☢️💡 (@EEnuph) reported

    @Optus Been doing that for 2 days. I've been in contact during the brief periods my internet works to be told that there's maintenance going on. This was after I'd rec'd a message saying the problem had been fix. I give up. This is a regular occurrence with Optus. Telstra looks good.

  • mcbridea_ Andrew McBride (@mcbridea_) reported

    @Optus Ok thanks. Says a tower is out in my area due to fire damage. Hopefully no one injured and usual service can be restored soon.

  • wade396 Tanya (@wade396) reported

    @Optus is the email issue rectified yet emails still not all coming through

  • WaybackBot Wayback Bot (@WaybackBot) reported

    Optus cracks down on premium paid service

  • memdoooooo ---- (@memdoooooo) reported

    @Optus why are hanging up on me I need technical support but you keep hanging up

  • kw_fw Kris Wallwork (@kw_fw) reported

    @Optus No that’s not correct & no I’m not retreading the steps via twitter. The point is your customer service is poorly managed esp from o/seas. I will navigate the disruption & move providers on return. This was just a review.

  • GoodzieAU Goodzie (@GoodzieAU) reported

    Honestly so done with my internet, tried to switch to Optus 5g n had bad signal from my place, then upgraded my internet n yet still lag out mid stream or game. So demotivating especially when I’m doing so well streaming recently. Any suggestions on what I can do to fix this? <3