Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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E-mailProblems in the last 24 hours in Heddon Greta, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (51%)
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Phone (23%)
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E-mail (12%)
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Wi-fi (8%)
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Total Blackout (6%)
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TV (%)
Live Outage Map Near Heddon Greta, Cessnock, State of New South Wales
The most recent Optus outage reports came from the following cities: Paterson.
| City | Problem Type | Report Time |
|---|---|---|
 Paterson |
Phone | |
| Newcastle |
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| Newcastle |
Total Blackout | |
| Newcastle |
Phone | |
| Newcastle |
Internet | |
| Holmesville |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports Near Heddon Greta, State of New South Wales
Latest outage, problems and issue reports in Heddon Greta and nearby locations:
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Michael
(@michaelread1) reported
from
Newcastle, State of New South Wales
My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.
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@carlagrossetti
(@carlagrossetti) reported
from
Maitland, State of New South Wales
@Optus Thanks Nard. What causes an outage that only affects webmail?
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🇦🇺Julian 🇦🇺
(@JKRLMazur) reported
from
Cessnock, State of New South Wales
@Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.
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Alan Hill
(@ajhill_alan) reported
from
Newcastle, State of New South Wales
@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.
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Owen Mansfield
(@MansfieldOwen) reported
from
Newcastle, State of New South Wales
@Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.
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Sophie Pearse
(@SophiePearse) reported
from
Newcastle, State of New South Wales
I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡
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Reetu Mutti
(@ReetuMutti) reported
from
Newcastle, State of New South Wales
.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!
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Siobhan Curran
(@siobhan_curran) reported
from
Newcastle, State of New South Wales
As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.
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Greg Blue
(@gjblue) reported
from
Newcastle, State of New South Wales
@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle
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Shane N. Thompson
(@ShaneNatalie) reported
from
Newcastle, State of New South Wales
@Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.
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Craig Wilson
(@mediahunter) reported
from
Newcastle, State of New South Wales
@CouchNish I can't even watch it. Optus issues. 😡
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Nick Williams
(@nickintheworld) reported
from
Newcastle, State of New South Wales
@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone
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Michael
(@michaelread1) reported
from
Newcastle, State of New South Wales
Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯
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Mat and Kita Clarke
(@KitaandMat) reported
from
Maitland, State of New South Wales
@OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.
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🇦🇺Julian 🇦🇺
(@JKRLMazur) reported
from
Cessnock, State of New South Wales
@recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.
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Michael
(@michaelread1) reported
from
Newcastle, State of New South Wales
@optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.
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Carol Duncan
(@carolduncan) reported
from
Newcastle, State of New South Wales
@joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.
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Julian 🇦🇺
(@JKRLMazur) reported
from
Cessnock, State of New South Wales
@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.
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Thomas McKenna
(@tmacca_1996) reported
from
Newcastle, State of New South Wales
@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Vik
(@VikTechGeek) reported
@ClareONeilMP FFS, none of them can protect customer data that has already been stolen...BoM hacked in 2015...Australia still clueless about which "foreign power" did that...Optus and Medibank getting caught out when there has been plenty of warnings over the last decade.
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Tyson F
(@TfatnownaF) reported
@troyhunt @Optus @medibank Medibank CEO David Koczkar said: "I apologised and understand this latest distressing update will concern our customers....Our team has been working around the clock...." I feel for their customers, and the slow reaction from Medibank to get on the top of it.
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Agent Smoulder
(@bigbradwolf) reported
Trying to pay an @Optus bill and their ****** website is a nightmare, their helpline is one of those awful voice recognition bots, their chat help is all offshore and staff can barely understand English. The worst ******* company in Australia! I won’t pay my bill then, **** ya!
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Ash Leahy
(@AshleyLeahy) reported
Optus, Woolworths, and Medibank customer information hacked, each one in the millions. Surely not a coincidence?
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Michael Pine
(@mikeypine) reported
@sassycarrie They have a blurb on their site about the Optus data breach as well so I imagine a LOT of people are going down that path.
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rod neaves
(@rodneaves007) reported
@HPE_GreenLake @HPE fletcher dont work for u does he . he watered down security at optus to save a buck . haha . get out of optus .we did . trouble after troble . yes we ca prove it
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Michael Brewer
(@o1kimi) reported
@QuentinDempster Optus wasn't hacked. Their system was wide open for anyone with advanced computer knowledge to access their files. I understand from my reading on the issue it maybe still open. How do they have any customers left?
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Daniel Reeders 🏳️⚧️
(@engagedpractx) reported
Heart attack... it appears I may have lost my mobile number in the porting process, due to @optus terminating my service two days earlier than requested. On the phone trying to sort it out.
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Unarmed Observer
(@Neutral1Obs) reported
@smudge_green @Optus The never should have been holding and storing our private data in the first place. No company should be!
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Laura Barnes
(@laurabarnes567) reported
@Asher_Wolf optus have done sweet f**k all ... I've had a total of 2 emails from them - one in the beginning notifying me. Second one just last week advising that I was one of the people who's license number was involved. Seriously poor form