Optus

Optus Outage Report in Heddon Greta, Cessnock, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Heddon Greta, Cessnock, State of New South Wales 05/09/2025 08:50

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (2%)

    TV (2%)

Community Discussion

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Optus Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • 427_Impala Megan ((Abortion is Healthcare)) (@427_Impala) reported

    @KG_SPN I was in the queue on the Optus app messaging service for 3hr20min until I got connected. Wanted to check because I have heard ZERO from them. If my license and Medicare details are out there I will get those replaced. May call banks and get an extra security question in place.

  • addingtonbare1 PAddingtonbare1 (@addingtonbare1) reported

    @MeganTheOracle @uwerealwaysfree Its all I could see in my head. Shaggy carrying scooby asking if the bad OPTUS man is hiding in the dark

  • SPlymptonele Sceptic Plymptonele (@SPlymptonele) reported

    @DatelineSBS Dear Dateline. Have you asked the telcos why their technology allows phone connections showing false numbers. This is half the scamming problem. #Telstra #Optus #DatelineSBS

  • spowers_nsw Powers™ 🇦🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇸🇪🇮🇪 (@spowers_nsw) reported

    @9NewsAUS @sophie_walsh9 Damn, names, DOB, phone numbers, addresses and more will be in the hands of criminals. Good job Optus.

  • davidwengier David Wengier (@davidwengier) reported

    I had to renew my driver's license during covid, so they did it without a new photo. In 2030 when it expires, I'll be 51 using a licence with a photo of a 31 year old on it. If I was an Optus customer maybe I could have gotten a new photo taken :(

  • dmf_feistytige Feisty Tige (@dmf_feistytige) reported

    So I got an email from Optus who I was with about over ten years, at least, ago saying my data has been breached… #OptusHack wtf 🤬

  • Chitch_24372316 Chitch (@Chitch_24372316) reported

    @SenPaterson @Birmo Optus should be footing the bill to replace affected customers passports & licenses not the customer or the federal government. This happened under their watch. Why is this information stored on their database? is this not a breach of privacy laws?

  • ichimikichiki ichi (@ichimikichiki) reported

    @AnnastaciaMP @TMRQld Firstly, that'll just create brand new separate credit files... unlinkable.... Secondly, now anyone can just make up any license and say "optus hack" to auth for literaly everything. You just turned a bad situation into a nightmare. Congratulations.

  • EndemicPrepared Tired (@EndemicPrepared) reported

    Crap got my Optus email. Old account, no idea what my passwords would even be between my Covy brain damage & stuck in survival mode. I mean if these hackers can hack & get my passwords that’s more than I can do 🤯

  • Dan18668742 Dan (@Dan18668742) reported

    @tobycmurray @Optus I haven't been a customer for 4yr and yup all pp etc leaked. Optus only one email... what a joke I hope lawsuit happens