Optus Outage in Ipswich, State of Queensland

@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.

@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.

@Optus Bit hit and miss. If I turn airplane mode on and off it reconnects just fine. I’ve also reset my phones network settings. It’s happened a couple of times today. I’ll monitor it.

Can’t even watch a five minute video because .@optus is useless. Worse still it’s NBN.I pay $85 month for a failing service. Rort.

@lavosaurus Oh shit that’s decent! A while back I saw Optus doing a specia that was $40 for 80gb, so that’s what I’m realllly hoping for eventually. Also just realised my plan ends in October so your way might be able to happen sooner than later haha

@lavosaurus Ooh that’s sick! Someone told me to complain about my wifi being shit (Optus as well) and they’ll give me free stuff, so maybe I do both and get all the benefits haha

@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.

@Optus even when you send a new modem I have the same problems. This is just getting ridiculous now.

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!

If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here

@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet

@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...

@TWBredy @martinalexsmith ...... OPTUS so slow

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.

@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.

@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.

@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.

@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.

@Optus @Optus service is going down... must be a World Cup soon.

Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋

@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.

@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.

@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!

@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.

The worse customer service around. @Optus

@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN

@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.

Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus

@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan

Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.

@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance

Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be

@Optus That’s for that - there was a tower outage

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.

Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet

@Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.

Optus is possibly one of the worst internet providers 😂 0.06mbps

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

Omg my internet speed is at like 2mb down 10mb up wtf Optus. 90hrs for a 10g update 😭😭

Hello we are at Optus garden city trying to rectify the issue. Some in store staff just seem untrained with the process.

@plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

So to give you an update, it was a great place to be, but a crazy experience. Make sure you get OPTUS for your phone service because WiFi out here is terrible. Oh yeah, watch out for spiders, good day mate 🤙🏾 @jade_croghan

@doyouevenpandev SBS have rights to world cups not fox so shit out of luck.. optus sports uses neutral commentary

@sophieettaylor Optus is the WORST!!! I get no reception at all near your area (like my phone goes onto SOS mode) it’s so annoying

"We don't care how long you've been a loyal customer. New plans, higher cost, lower value. Screw you very much. Love, @optus" @Optus is the worst organisation i have ever dealt with on the phone. Time for a change I think.

@Orda_CS @Telstra @iiNet @Optus Ive heard plenty of stories over the years of Australia getting less than adequate internet. I dunno why its such a problem.

@Telstra Yep, no idea why and have just returned to Optus. Good luck keeping customers. No chance with this level of service. Identified 4 times nows. Online, Chat, In Store, Chat again. A joke. No information at any point.

@wxllys i’d try either optus, telstra or i’ve even heard dodo ain’t bad

@Optus 10 days my phone has been sitting there in the assessment center with still no answers. Whyntell customer's allow 5 to 7 days. Not happy

@chrismayer @Telstra I went through the exact same thing with Optus a few years back. Eventually I called the executive assistant to the CEO and she really knew how to make things happen - within a day or two - problem solved.

@sj26 @Telstra @VodafoneAU @Optus I am on Belong and they not only have data sharing, but they also have data gifting and they allow your monthly data leftover to carry over to the next month. It's a good deal. They're on the Telstra network, too.

@moo_im_a_goat I do get what you're saying, Dan. The 5G Home Broadband service is only available in limited areas of selected suburbs on the Optus 5G Network. We also need to meet our 50Mbps satisfaction guarantee. That's one of the provisions outlined in your contract. Dan

Actually, at least with @Optus, this wasn’t such a bad idea as once you activate an eSIM by QR, you seemingly can’t add it again. It sort of gets cancelled after activation.