Optus Outage in Cabanda, Ipswich, State of Queensland

@OptusNewsRoom I ordered a SIM card online on the 25/09/20. The Optus site says 3/5 business days delivery time. Optus can you tell me should your advertising be 30/50 business days delivery?? It’s the 12/10/20??? 🤬 WTF

@Optus Your stupid sales assistant says she’ll give feedback, & no I’m not fkn patient cos I can’t make outgoing calls cos you fkn idiots don’t live up to your promises.....simple as that💪🏿

@Greybeard3 @JohnBirmingham @Optus I didn't go to TPG but I did leave Optus. I twice had to call to cancel, going through the whole process twice. But, for over a year now, Optus still sends me monthly invoices that (a) state that I have a 9 cent credit & (b) the 9 cents is zeroed off at the end of each invoice.

@Optus We seem to have an outage in the 4506 postcode.

@Optus I’ve done all the checks. IView, etc. all work fine on the Fetch box. It’s the streaming channels that take ages to start and give streaming errors. Catch-up like BBC First are really bad and often fail to start a show, showing a streaming error. Looks like Fetch service prob.

@Optus is the a known issue with Fetch streaming? I’m on Optus NBN and have no issues with any other internet/streaming services. Streamed channels not reliable, on demand (e.g. BBC catch-up) not working at all. Done soft reset, still broken.

@ConniePaul2018 @EnolaGrae @CNN What about the families of 100,000 Covid deaths from #Optus incompetence. Grow up you elected a guy with the temperament of a 5 year old WTF

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Wth @Optus! What is up with the service today. It’s been lagging all day and it’s driving me insane. FIX IT!

@Optus so we are now into week 3 of no service to my Apple Watch and no idea when this will be fixed even though I have had a tech unpair my watch many times, many attempts and trips to the store and 2 new sims... what’s the plan @Optus move back to @VodafoneAU

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@Optus Hi Aaron. I would love to use the app but your system now has the wrong date of birth for me after 20 years as a customer. And when I finally got through on Thursday and did my ID check - no problem. Something wrong with your app.

Absolute crap service from @Optus “more than an hour and so we won’t be dealing with your call today”. #optusfail Yasmin got through and they wouldn’t let her just report the fault even though she has an @Optus account at same address. Complete failure of their outsourcing model

@ktdenise My only true issue atm is struggling to screen mirror but mainly due to having an outdated TV and or not having an Apple Box.. mainly issue for my Optus Sports but that not a drama atm lol

@imogynmargaret @ktdenise @Optus I’m Optus no problems my end... odd

I just switched from @Optus to @TPG_Telecom 1 week ago. I ordered my NBN and the modem has arrived, but no one came to instal it after few days. The bloody customer service is terrible, worst than @Optus!! I had to be in chatRoom in line, ticket number 600 and after 9 hours...

Optus mobile and nbn slow tonight

@Optus @DanHanney A petition will follow to ensure enough numbers support this #prettypleaseoptus

@Optus is advising up to 90 minute wait for customer call centre with no explanation🤔 #CustomerService #COVIDー19🤔

@VicBStard @NBN_Australia Makes sense. If @Optus had of kept the maintence of the cable up to standard before selling to the NBN then it wouldn't have been an issue.That being said I don't get why the NBN didn't just fix the issues.

@Yos1wt @RavenZech2 @auspost It’s not a shift worker thing. I have mine turned off for this very reason. Optus alerted me to a usage issue but i only just saw the text that came through after midnight. And then there are Zuckerbook Messenger users and SMS senders from other time zones etc

what is going on with @NBN_Australia & @Optus internet around doosnide atm every tab i click on is slow and laggy and buffering and my playback when im live streaming my content to my viewers on Youtube or Twitch (im Affiliate btw ) is buffering and falls a day behind ??? NH-JAN

@Optus Massive regret swapping from @Telstra to Optus home internet. Worst service ever. Constant drop outs, low speeds or no internet at all. Back to @Telstra NBN this week after cancelling my contract within 3 months and threatening to go to the ombudsman.

Why won't Optus let other Optus company users access the 5G network??? @Optus

@Optus I used DM service, it’s of no use, for sure there is a bug in processing change of ownership services.

@Optus 'Yes' Optus is ****, trying to change to a GOLD number has been impossible. I never actually got my number changed, raised a complaint, complaints manager then never responded. What a ******* **** service. **** off @optus and go elsewhere.

@Optus @stejwill Flagged feedback by companies is translated to say nothing well done and the issues well continue.

@Optus your customer service is appalling. The My Optus is app is crap. Asked a question about phone security was asked if I had a query about insurance. Rang the helpline. After pressing about 10 numbers on prompts was told customer service was shut. Utter crap. #optus

@Optus Optus says Yes... but experience says Big No.... such a bad services, used change of ownership services totally messed up.

@Optus Yes. Call your frigin customer. It cant be that difficult. TELSTRA may be more expensive. But at lease they call there customers. My fault for thinking I could save a buck and still get good service. BIGGGGGG MIIIIIIIISTAKE. My Advise to ALL . Stay with TELSTRA