Optus Outage in Kurrara, State of New South Wales

@Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

@Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

@Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

@andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

**** is wrong with optus ko ******* service smh

My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

Having a good 4G 4 level optus signal nerang today this morning 9am

@Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

@Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!

Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

@BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@Telstra It wasn’t tech services I was taking to It was your costumer service team which makes it even sadder 😞. I have all my phones through @Telstra but I’m sure @Optus would love my business but I’m try to stay loyal.

@Optus They seemed to fixed that page since then; it be uncertain that chat page be working if website operatable of website failure, also I've got some good ideas that I can feedback later on. access to optus help phone number should be displayed on your chat page too.

@up_and_away149 @Foxtel @Optus Go to a supervisor. If no luck the ombudsman. Can't charge you for a service you can't use.

@Optus Thanks Zachary, I had tried that but the service is so poor that page can’t load properly and even throws up google map errors because of such. I already IM’d Optus earlier with details but no reply.

@Optus @optus needs to check it is not breaking the law by sending unsolicited emails I have repeated request stop and have even unsubscribed from- Im not a customer. It breaks several laws in my country so probably does in Australia.

@Optus So delighted @optus keeps all its customers and Australia connected. Sadly, I am not so happy they keep emailling me about an account I don't hold, have never held and will never hold... I am not Australian and live on tbe other side of the world.

@TeslaBrisbane @techAU @Aussie_BB And it’s good to hear an Aussie accent at the other end of the line..hehe. Also, someone like Telstra or Optus would have quoted me 10 business days for service to commence/transfer. Go figure 😳😳

@Optus is the only business I know where a customer wants a new contract and you talk them out of it.

Day 3 of constant drop out of internet @Optus Incident has been reported & website shows ‘under investigation’ for 3 whole days now!!

@Optus I got a hold of tech support on the phone and they said its a NBN issue and have arranged for a Technician to come out and look into the issue.

@Optus Please read my chat history (messaging in the app) and help me!!! I need the internet!!,

@Optus please help! My cable modem failed last week. Tech support chat said they would send a new one out. Meantime they said go to store and get 4G dongle. Stores around me are closed due COVID. One store open did not have stock. Chat said because of this they (cont).....

@Optus I think it’s highly unprofessional to be going a month without internet yet still being charged for the service. Not only that but when your plan states you’ll be getting 80MB/s download speed and then being told by one of your team members that <10MB/s is really good.

@Optus what a load of crap, charging a $2.20 fee for non direct debit even though payment is made via B-Pay. It costs you nothing to send an email invoice and yet this ripoff fee is added to the bill. Even Telstra don’t rip their customers off this way.