Optus Outage Report in Tweed Heads, Tweed, State of New South Wales

@Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

“I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui

@Optus Don’t do it, it’s rubbish and the service is appalling.

@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

@andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

@Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬

Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

@Telstra BOTS ARE NOT THE ANSWER! I applied to Telstra to establish a broadband at my new address before December 5! I now a month later have a house full of teenagers in a rainy day and no ******* internet! Why can Optus or vodaphone provide fast service, and Telstra not?

Having a good 4G 4 level optus signal nerang today this morning 9am

@Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!

@Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

@Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious

@BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

Well well..email from Optus…never been a mobile user with them…BUT with Virgin Mobile..Optus purchased their customers!! So now I’ve got ***** hacking my banking, super & various other Apps. There’s 9 in total…so glad I ****** then off & went with Vodafone!! #OptusHack #Optus

@Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

@Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

@VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!

My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

**** is wrong with optus ko ******* service smh

@Optus Thank you!! It would be great if there's a bit more compassion on the side of @Optus. Considering I'm a student, my poor WI-FI and because I was late 30 min to recharging I lost 66GB. So, I don't think it's fair. But I understand. Thank you!

@kminx @Optus Perhaps it’s like a Mesh network in which those that donate their data are the exit nodes?

@Optus My brother has a case manager - she never replies to my emails. My 72 yr old mother phoned me in tears this afternoon, scared my disabled brother would be sent to goal. I'll scan you my last email to Optus, and the last letter received (from a Law firm) tomorrow. Beyond furious!

@MiaCamp40513113 @Telstra Optus have a terrible reputation for bad coverage. I honestly wonder whether any of them are any better.

Get 36GB for $9 on the Optus network. That's good to go mobile. New customers only. Bonus data on 1st 3 subscriptions until 31/5/21. 18GB standard data thereafter. $25 SIM online for $9 for 1st month's subscription to use in 30 days. Ends 31/3/21. $25/mth thereafter. T&Cs Apply

@BreakfastNews Country Internet? Absolutely crap here in Castlemaine. We only got the gaurenteed 20mps last month. Can't get a mobile signal (Optus) in the middle of town. Constant drop outs. Stay in the city if you want good Internet....

@BrittMezher @Telstra I have found Optus to be very good with any problems, still some wait times when calling in, but generally very good.

@Optus I get that technology brraks down. But I have put up with 20 years of your call centre bullshit. I've been asked "is it windy there?" and told the wind can cut the internet off. I've asked to get the sms about outages and clearly NOT got an sms today. What will it TAKE for Optus

@Optus Same thing has happened before which is why I'm asking for assistance from optus. The callers seem to have a virtually unlimited supply of phone numbers, blocking them appears pointless, possibly just confirms the number is in use(?) please help me to the extent you are able

@Optus I have not been a customer for a few years, but I am unable to sign in to my account to set up a new plan, keeps throwing up "wrong user / password" after I have reset my password.