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Optus Outage Report in Tweed Heads, Tweed, New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Tweed Heads, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Tweed Heads, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 37% Internet (37%)
  • 30% Phone (30%)
  • 15% E-mail (15%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports Near Tweed Heads, New South Wales

Latest outage, problems and issue reports in Tweed Heads and nearby locations:

  • Qldstew
    Bat’s (@Qldstew) reported from Tweed Heads, New South Wales

    @Telstra BOTS ARE NOT THE ANSWER! I applied to Telstra to establish a broadband at my new address before December 5! I now a month later have a house full of teenagers in a rainy day and no ******* internet! Why can Optus or vodaphone provide fast service, and Telstra not?

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • mattRan
    matty 🏳️‍🌈🇦🇺 (@mattRan) reported

    What do I mean? Telstra and Optus, overwhelmingly, have no record or status system that gives them status on *most* of their copper networks. They know that it’s broken, susceptible to water logging and damage, but they don’t have any way of knowing exactly where these areas are.

  • Todayin2020
    TrudyH (@Todayin2020) reported

    @Telstra you're f'n kidding me! 10 days since a number port request submitted. Y'day customer service tells me to get the details off Optus. I call telstra today with the details & the person tells me it's not their issue. Goes off to talk to someone & call gets cut off! Fuming!

  • charbelissa_
    Charbel (@charbelissa_) reported

    @Optus Cool story Harrison. I’m glad 30 years of loyalty is irrelevant. And you’d rather we cut ties with Optus rather than fix a simple problem.

  • DeSchmidtty
    Andrew Smith (@DeSchmidtty) reported

    @Optus Hi there Optus. Hav been trying to cancel a service now for more than two months. An IT error (at your end) is preventing this. Still being billed! Currently making contact for the 13th time to try to fix this. Any chance of a resolution?

  • richardmelb05
    Richard Edwards (@richardmelb05) reported

    Oh great I’m getting Optus service restrictions messages and emails for a $475 debt that I can’t pay to avoid restrictions. I don’t have that amount of money. I can’t get anymore bill extensions.

  • AdamOb1
    Obster (@AdamOb1) reported

    @Optus I have tried to cancel a plan with you twice now once in store and was refused, once on optus chat via myaccount 4 days ago was told I would receive an Email within 24 hours confirming cancellation and still nothing, what do I actually have to do to get my plan cancelled!?

  • hrryndrsn
    Harry Anderson (@hrryndrsn) reported

    @Optus I tried to cancel through the soul crushingly bad @optus "customer support" "instant" Chat, the agent there sent me an info form that that wouldnt open. The agent had no idea how to fix it lmao #OptusSport

  • Optus
    Optus (@Optus) reported

    @nicrankin If you could please send your order number over to our 24/7 support on the Optus App, we will run some checks and follow up to advise in the best possible way -Quade

  • hrryndrsn
    Harry Anderson (@hrryndrsn) reported

    @Optus Thanks for the reply @optus lol. Honestly just feel bad for the employees LMAO. Its all going in a TIO complaint i guess sigh.

  • hrryndrsn
    Harry Anderson (@hrryndrsn) reported

    @Optus Finally after 20min the "business specialist" picked up a landline phone from 1991 and dialed the Philippines assuring me "these guys are the only ones who can cancel your service". Wow @Optus it's shockingly bad, you've lost a customer for life.