Optus

Optus Outage Report in Mona Vale, Pittwater, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Mona Vale, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Mona Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Mona Vale, Pittwater, State of New South Wales 01/13/2026 11:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Live Outage Map Near Mona Vale, Pittwater, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney and Central Coast.

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City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Total Blackout
AustraliaSydney E-mail
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi

Community Discussion

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Optus Issues Reports Near Mona Vale, State of New South Wales

Latest outage, problems and issue reports in Mona Vale and nearby locations:

  • dorrian_peter peter dorrian (@dorrian_peter) reported from Central Coast, State of New South Wales

    Hey @Optus I moved house today and notwithstanding 3 weeks notice - guess what - no internet connection at my new house - and btw your “customer service” sucks - just time wasting useless conversations- how does a very long term loyal customer speak to someone who might fix this?

  • VelodromeFan Thomas Richardson (@VelodromeFan) reported from Sydney, State of New South Wales

    @Optus when will the broadband outage in Loftus NSW 2232 be sorted. Out since 5pm Friday!!

  • Saffiyao25 Saffiya (@Saffiyao25) reported from Sydney, State of New South Wales

    @Optus really poor customer service. We will be taking our business elsewhere.

  • thatdesigner that designer (@thatdesigner) reported from Sydney, State of New South Wales

    How the hell am I supposed to work from home with no internet? You didn’t call? You didn’t write? You didn’t email? Just CUT the service?? Needless to say I’ll be returning the phone you want to charge me for ASAP and moving all of my services elsewhere. 😡 #optus #yes? #Nope!

  • KevinWessy Kevin Wesson (@KevinWessy) reported from Sydney, State of New South Wales

    @Optus Hi I have no NBN broadband this morning. Are you aware of any issues in 2086?

  • ResourcefulHDR Sally Purcell (@ResourcefulHDR) reported from Central Coast, State of New South Wales

    @albericie @Optus Good luck! Feel your pain. Left the big telcos a few years back. With a smaller isp now - much happier with the customer service

  • VelodromeFan Thomas Richardson (@VelodromeFan) reported from Sydney, State of New South Wales

    @Optus Your page has shown outage since Friday. It is now Sunday. Same message. No action

  • RichHolborn Rich Holborn. (@RichHolborn) reported from Sydney, State of New South Wales

    @VodafoneAU Hmm. I’ll probably cancel and go with another provider as @Optus already has a significant network across the city and you clearly have sold a product that isn’t ready. I’d like a reduction in by initial bill or to terminate my contract with you and move to another provider

  • twattergp Greg Pace (@twattergp) reported from Sydney, State of New South Wales

    What’s happening with your mobile service in Sydney call drop outs low service strength ???? @optus

  • stu_watches stu (@stu_watches) reported from Sydney, State of New South Wales

    So disappointed with @TPG_Telecom. I’ve been a customer for ten years and can’t believe how shabby their customer service has gotten. Guess it’s off to @Optus for our NBN needs

  • kittyminks meenakshi (@kittyminks) reported from Sydney, State of New South Wales

    @Optus very disappointed with the store and the call centre service . Why is it so difficult to deal with you ? I want to keep my number and move out of corporate plan of my ex employer and no one is helping !!! Are you listening ? @Optus

  • craigcromar Cromar PTG (@craigcromar) reported from Sydney, State of New South Wales

    @Optus whats going on with your Mobile reception in emu plains and st marys since the tower update reception has been so bad 1 bar

  • vijayarumugam Vijay Arumugam (@vijayarumugam) reported from Sydney, State of New South Wales

    @BigKev67 @ianrobo1 @gisby_marc Adelaide day tests used to attract 30-35K for Ashes. Now, 50K is too big, despite D/N. Optus will never have 60k, unless Barmy Army fills up 30K. Gabba is good for 20K. But the capacity is 42K.

  • michael48439600 michael hitchcock (@michael48439600) reported from Sydney, State of New South Wales

    IPrimus dodo Telstra and Optus worked together to fake a fault on my phone so a technician was called to fix it. Then they got Dun and Bradstreet to hassle me to collect a payment

  • MsSaffaa MS SΛFFΛΛ صفاء (@MsSaffaa) reported from Sydney, State of New South Wales

    Hey @Optus I can't get ur customer service to resolve an issue i am having with billing. It seems that I have to go to twitter every time I need customer service. Why aren't ur customer service teams doing their jobs?

  • jason_b_fan sEaman iN syDney (@jason_b_fan) reported from Sydney, State of New South Wales

    @Optus Don’t sign up with Optus!!! They’re too slow to get a new phone for you! I’ve been told to wait for 1-2weeks, but now is about 4 weeks.

  • REDRAWRADIO RedRaw Radio (@REDRAWRADIO) reported from Sydney, State of New South Wales

    @Telstra do you go out of you to employ rude arrogant #sassholes at your #Unley store? The rolling of eyes when you ask a question, “are you ready now?” to a waiting customer, no manners or patience Are they #BasilFawlty ‘s offspring? @Optus is looking real good to transfer to

  • antonposa Anton Posa (@antonposa) reported from Sydney, State of New South Wales

    @themorningroost @samhewat @skysportnz We have same issue with here, with Foxtel being expensive and having everything but the EPL. You have to be on Optus to watch that live.

  • thatdesigner that designer (@thatdesigner) reported from Sydney, State of New South Wales

    What a fail @Optus. I wanted to upgrade my phone months ago but you wanted $600 to buy out the lease agreement. Then two months ago you charge me that anyway and don’t send a notification. Which leaves my account overdue then you cut off both my NBN and mobile? Wtf!

  • Benb55 Ben B (@Benb55) reported from Sydney, State of New South Wales

    @chrismurphys @Telstra When Optus first came onto the scene I couldn’t wait to get rid of Telstra. These days, I’d say, there all much a much. But, I’d never go back to Telstra.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MHortonAndrews Horton & Ruse (@MHortonAndrews) reported

    Dear Corporate Australia, I get that @Optus had a very large data breach. You don't ALL need to write to suggest I take steps to protect my data. It is not responsive or customer centric. It is reactive herd behaviour to be seen to do something. #enough #horsehasbolted

  • Fiddlestickzmu1 Fiddlestickzmuzik (@Fiddlestickzmu1) reported

    @TheBarmyArmy Worst stadium ever, soulless and just plain ugly. No trees, no grass to sit on, drop in pitches, everything that is wrong with T20 is mirrored by Optus stadium.

  • Reaktor_Audio Reaktor Audio (@Reaktor_Audio) reported

    @ServiceNSW Why are you STILL refusing to change licences for @Optus customers who's licences are under a points suspension. I cannot wait another 2 months. Please fix this NOW!!

  • krishhutd Krishhutd (@krishhutd) reported

    Stan sport is genuinely the worst streaming platform itw, give the rights back to optus ffs

  • iamshaunbailey Commander In Chief (@iamshaunbailey) reported

    ******* @Optus My account is set up direct debit to a credit card and they ****** up the payment their end, Two emails, a text message and a wasted 30 minutes in online chat and it’s still my fault? Go **** yourselves

  • mr_eel Luke Matthew Sutton (@mr_eel) reported

    One exception; the Home Affairs minister. She knows her portfolio and clearly has good support from knowledgable staff. One of the few coherent voices in the whole Optus thing. Credit where it’s due I guess 🤷

  • NellyJa73255653 Nelly Jane (@NellyJa73255653) reported

    Dutton - tax cuts what a lying tur💩 labor did support pandemic expenditure but labor nor public didn’t support payments to A.Forest hardly Norman Qantas OPSM SPec savers Bunnings optus or Sri Lankan payments or pork barrels

  • 0coolterminal 0cool (@0coolterminal) reported

    @Optus @RunnerSA18 Your support staff is worst than your security issue. I have made simple order - plan for $59 + eSIM. Guess what. Your people completely stuffed up the order sending me SIM. You know what. I am canceling the order. Why should I have a service with completely incompetent people?

  • stuontheloo Stuart (@stuontheloo) reported

    @HansOrph @Optus They're owned by Singtel, which has 50 billion dollars in assets & 27 billion in equity. They're not going down. They have a lot of work to do, that's for sure, but this will blow over. If anyone thinks this is a one off, think again. Other companies will get hit far worse.

  • vonTraphaus vonTraphaus (@vonTraphaus) reported

    Optus is having a sale: if you sign up for any mobile or data service they’ll give you the identity documents of one of their other customers free of charge