Optus

Optus Outage Report in Mona Vale, Pittwater, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Mona Vale, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Mona Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Mona Vale, Pittwater, State of New South Wales 03/12/2026 02:40

March 12: Problems at Optus

Optus is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (38%)

    Internet (38%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (11%)

    Wi-fi (11%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Mona Vale, Pittwater, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney, Clareville and Central Coast.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaSydney Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Mona Vale, State of New South Wales

Latest outage, problems and issue reports in Mona Vale and nearby locations:

  • maxymedia Scott Maxworthy (@maxymedia) reported from Sydney, State of New South Wales

    Come on @Optus our broadband has been down now for over three hours!!! 🤯

  • fictillius Evan (@fictillius) reported from Sydney, State of New South Wales

    @cenaniangzebi @Optus @Mondyboy This happened to me on Vodafone during beta testing. On iOS 12 I had so much trouble with Telstra’s network going deaf I moved to Vodafone and it has been fine apart from some beta issues.

  • NickBurrough Nick Burrough (@NickBurrough) reported from Sydney, State of New South Wales

    @Telstra I raised a complaint on Telstra Website. I don’t need someone to tell me to switch on and off a service I don’t have! I moved to Optus last week. I just need the wire removed.

  • antonposa Anton Posa (@antonposa) reported from Sydney, State of New South Wales

    @AttilaBalassa It's quite a responsibility to get it right. Optus has the EPL over here but they do a pretty decent job. Still sucks when you're paying for Foxtel though and can't get some of the best sport.

  • nimzmir Nimz (@nimzmir) reported from Sydney, State of New South Wales

    Shit Optus ain’t sent my phone. You already KNOW I’m calling up and not paying for my the phone portion of my bill at the end of my month if it ain’t here by then

  • vijayarumugam Vijay Arumugam (@vijayarumugam) reported from Sydney, State of New South Wales

    @BigKev67 @vipinbjain Interestingly, Rose Bowl, Bellerive and WACA / Optus are the three venues with poor Test crowds, although Gabba has had some poor crowds of late as well. #savsInd #INDvsSA

  • officialdanek Danèk (@officialdanek) reported from Sydney, State of New South Wales

    So I don’t know whose at fault, but my data is on but works like 5% of the time. Even turn my phone off for a bit and back on won’t help! @Apple @Optus

  • eastuto Eugene of Astuto 🤔 (@eastuto) reported from Sydney, State of New South Wales

    So how's this for next level bad customer service. @Optus sends a warning notice that services will be restricted of we don't pay $270. Never seen the account number. Wife was on phone every day last week. They couldn't say what it related to. Couldnt provide copy of a bill.

  • Slacko_Mitch Mitchell Vladamotte (@Slacko_Mitch) reported from Sydney, State of New South Wales

    @Telstra I’ve already moved on. I left because you wouldn’t let me upgrade my phone a month early (I was a Telstra customer since I had my “hiptop” maybe 10yrs). So I saw out my contract and moved to Optus. They were just as good and cheaper. Im now on prepaid and it’s even cheaper again.

  • Slacko_Mitch Mitchell Vladamotte (@Slacko_Mitch) reported from Sydney, State of New South Wales

    @MissCBella @Telstra That’s shit service! I wish I was surprised though. I was just looking at Optus plans. They have free phone upgrades after 12 months. I’d switch if you could. Optus coverage where I live is just as good.

  • SarahHurc Sarah Hurcombe (@SarahHurc) reported from Sydney, State of New South Wales

    Terrible mistake from @Optus - they made us @TwoTalesCafe switch to NBN last week and changed our number without telling us and we’ve only just found out - really crappy stuff for a long weekend when people will call us to find out if we’re open!!!! Sort it out @Optus

  • Maserazif ماسيراظيف (@Maserazif) reported from Sydney, State of New South Wales

    $41 for 105gb of data is insane. Only Optus can do it. Malaysian Telco companies could never

  • nimzmir Nimz (@nimzmir) reported from Sydney, State of New South Wales

    Shit Optus ain’t sent my phone. You already KNOW I’m calling up and not paying for the phone portion of my bill at the end of my month if it ain’t here by then

  • fictillius Evan (@fictillius) reported from Sydney, State of New South Wales

    @cenaniangzebi @Optus @Mondyboy The full signal but no connectivity is an iOS 13 bug. The only fix I’ve found is to reboot the phone.

  • MikePearsall93 Mike Pearsall (@MikePearsall93) reported from Sydney, State of New South Wales

    @juzzyjuuice @Optus As bad as Optus is I reckon they're the best of a horrible bunch. Just tried a different co for internet and went crawling back to them cause they were that shite.

  • EICostheta Reg Boyle (@EICostheta) reported from Sydney, State of New South Wales

    @SaveOurForests_ That Victorian brown coal power station was owned by carpetbagging French. Should NEVER have been built and none of those Elect suppliers say where they're based. Optus is Singapore. Telstra did no one any favours.

  • SarahHurc Sarah Hurcombe (@SarahHurc) reported from Sydney, State of New South Wales

    Honestly @Optus we have had the worst customer experience @TwoTalesCafe with you the last few weeks + particularly the last few days - your failure to take responsibility + resolve this has been shocking to experience. It’s always been someone else’s fault within the organisation

  • hitinman Just Davo (@hitinman) reported from Sydney, State of New South Wales

    Using Aussie Broadband now but it is #NBN that is the problem. Never had any dramas with Optus HFC cable

  • maxymedia Scott Maxworthy (@maxymedia) reported from Sydney, State of New South Wales

    @Optus Hi, was back an hour or so after post but has been on & off over the last few days. Whatever your techs are doing is very frustrating for us poor customers.

  • eastuto Eugene of Astuto 🤔 (@eastuto) reported from Sydney, State of New South Wales

    They even said that they had the wrong birth date on the system for that account. Now today internet slows down to Alphalink level dial up speed. 👋👋👋 Well done @Optus on making 20 yr long customers feel special.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Tingas75 Tingas (@Tingas75) reported

    What’s the deal with @Optus phone numbers? This is the 2nd prepaid No. I have used for work & once activated, I’m getting smashed by spam texts from random businesses & non-stop calls from scammers & people wanting to help me with my share portfolio. You guys sell these numbers?

  • lousanti Lous (@lousanti) reported

    @Optus Hi Optus. Second time I have felt the need to contact you in the last two months. Our (wife and I and kids) reception is awful. Can someone please explain the problem. I live in Northcote 3070.

  • Optus Optus (@Optus) reported

    @zebrazyra If you needed a hand with this, have a chat to our 24/7 Tech Support via the Optus App Part 2/2 -Quade

  • lousanti Lous (@lousanti) reported

    @Optus Thank you. This is exactly the same response I got last time. In the meantime I am paying 1st world prices for a 3rd world service.

  • LeonRRowan Leon Rowan (@LeonRRowan) reported

    @amaysimAU @cameronreilly I expect you will support it as it is likely part of a comprehensive 'digital future'. The issue is how many (perhaps) years it will take. You may have to wait for your owners Optus as their staffer told me eSIM is no go on their prepaid (Telstra do ESIM on prepaid).

  • Bosca61 Mark Boscawen 💧🐀🌡🚲🤿🔊💉💉😷 (@Bosca61) reported

    @eloise__sykes @cathywilcox1 @Optus It’s important to be aware the service to those resellers piggybacking on a network can be hobbled so the Telco’s direct customers get better service. Mostly only occurs when network congested & impacts data speed first. #GetWhatYouPayFor

  • CorinneJohnst15 Corinne Johnston (@CorinneJohnst15) reported

    @cathywilcox1 @Optus We always know when new tenant neighbours are with Optus, they wander the back yard on their phones trying to get signal.

  • zebrazyra 🦓 ZebraZee (@zebrazyra) reported

    @Optus I have contacted your technical support and they told me I rang the wrong number, they gave me a new number and the new number didn’t have any of the options I needed, and it wouldn’t connect me to a human.

  • davemanso David Mansford (@davemanso) reported

    @kbrspace Having a lot of trouble getting satisfactory 5G home internet and service from @Optus . What do you suggest other than your customer service, which I have tried and they failed every time?

  • stacesplaceoz 💧Mike Stacey (@stacesplaceoz) reported

    @cathywilcox1 @Optus Optus is your problem, we switched to Belong which is really bargain price Telstra