Optus

Optus Outage Report in Neath, Cessnock, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Neath, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Neath, Cessnock, State of New South Wales 09/17/2024 12:20

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

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Optus Issues Reports Near Neath, State of New South Wales

Latest outage, problems and issue reports in Neath and nearby locations:

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.

  • JKRLMazur 🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • mediahunter Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales

    @CouchNish I can't even watch it. Optus issues. 😡

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • thirtyfiveblack Andrew Howard (@thirtyfiveblack) reported

    @Optus Billing address was done via My Account. I’m trying to update the service address. The 4G modem thinks it’s 100km away from its actual location

  • Very__Loki James (@Very__Loki) reported

    I'm calling Optus tomorrow my internet is so ******* ****, imagine if i could stream for longer than an hour. 😣

  • happyboydanny Danny T. (@happyboydanny) reported

    @Optus The other person on here said the same thing but your website is still saying there's a reduced service. So nobody knows what's going on :(

  • Optus Optus (@Optus) reported

    @Muhammed_Ayad I'm sorry to hear you're unable to login to your My Optus App, we'd be happy to take a look at that as well. Could you please send us a direct message here on Twitter so we can verify your account details securely and provide further assistance? Sarah

  • happyboydanny Danny T. (@happyboydanny) reported

    Over a week of maintenance on Optus broadband in central Sydney and no updates. Really unimpressed with this service @Optus

  • butcherbird 💧 butcherbird (@butcherbird) reported

    @pauldutton1968 @belindasmilne @iiNet Amaysim if you have access to Optus network. I use my phone when my NBN drops out, which is frequent. Telstra don't care.

  • timcarabott Tim Carabott (@timcarabott) reported

    @Optus Trying to get someone to help me with my NBN modem. I need a new one as the device I have is old and starting to play up. I started an online chat but the guy just didn't reply once I told him what I needed. How do I go about getting a new NBN Modem? All services with you

  • goldengreek8 GoldenGreek (@goldengreek8) reported

    @sportschris Singtel has full ownership of Australia's second largest telco Optus, 40% of Bharti Airtel, the 2nd largest carrier in India, 35% of Indonesia's Telkomsel, and 23% of Thailand's Advanced Info Service. No doubt we will see the very big Asian artists utilising the platform soon.

  • mister_wynn Lord - Sir Thomas Wynn (@mister_wynn) reported

    @borgc @rooze_henri @Telstra Optus tested my suburb and then at least gave me a refund for a service that the NBN can't provide.

  • STHOAKBOY 😀Stan 🇦🇺🇵🇱🇺🇸🇮🇱 (@STHOAKBOY) reported

    @Optus apparently calling the help guy an idiot is inappropriate, then he hang up on me. Fortunately chatted to your bot and sorted the issue out, lucky the bot is not as sensitive as some buttercups.