Optus Outage Report in Neath, Cessnock, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Neath, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Neath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (42%)
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Phone (32%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (8%)
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TV (2%)
Community Discussion
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Optus Issues Reports Near Neath, State of New South Wales
Latest outage, problems and issue reports in Neath and nearby locations:
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Michael (@michaelread1) reported from Newcastle, State of New South Wales
Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯
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🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales
@Telstra 2hrs this morning wasted with your member chat trying to take out a new contract, long term customer counts for nothing, go on Optus site and as a nobody I got a better deal straight off.
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Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales
.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!
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Greg Blue (@gjblue) reported from Newcastle, State of New South Wales
@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle
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Michael (@michaelread1) reported from Newcastle, State of New South Wales
@optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.
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Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales
As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.
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Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales
@OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.
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Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales
I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡
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Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales
@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone
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Michael (@michaelread1) reported from Newcastle, State of New South Wales
My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.
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Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales
@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.
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Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales
@Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.
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Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales
@Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.
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Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales
@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising
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Craig Wilson (@mediahunter) reported from Newcastle, State of New South Wales
@CouchNish I can't even watch it. Optus issues. 😡
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Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales
@Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.
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🇦🇺Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales
@recneps51 @Optus @NSW_FairTrading I bpay to telstra also, I know they charge me for a paper bill, which I request but never receive, but I don’t know about the other bit. I’d never allow direct debit, especially Optus, I used to ring them every other month about issues.
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@carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales
@Optus Thanks Nard. What causes an outage that only affects webmail?
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Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales
@joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Sharzi (@servicereview13) reported
iiNet. Day 17 of no internet service. Busy day at work, code of conduct changes are keeping me busy, so are phone calls and emails from random iiNet staff who are telling me I should go to Optus @optus for a solution until nbn will fix at the end of the month
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( • ∆ • )×| Dan (@hellodanielting) reported
@Optus DMs open. Go ahead, reach out. I've already made multiple contact over the phone in the last 6 months, with multiple promises like the one you just made to "fix" it, and it won't happen again. Still happening... so...
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DESMOND LAST (@desmond_last) reported
@GladysB Why is Optus permitted to jeopardise COVID safety with a substandard service of 3G in Suffolk Park NSW which only last week was a COVID hotspot. 3G makes QR code sign in difficult or at times not possible.
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SB (@sbavz_) reported
Is @Optus down?
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hbs981 (@hamish45317472) reported
@derekvana @Telstra @Optus Mate if you change to optus from telstra. prepare for the worst customer experience that's possible with a phone company in Australia. i can send you my 24/7 app transcripts if you like
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Clive Ackerman (@CliveAckers) reported
@Optus So many apologies in 'public space' but still NOTHING, NO RESOLUTION FROM OPTUS!!! @Telstra here we come, you guys cannot possibly be as bad!
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Fra (@FraBRAH) reported
@sbavz_ @Optus Probably since Vodafone was down on the weekend lol
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Hannah (@HanBarry93) reported
An @Optus outage has brought Broome court to its knees. The District Court is unable to record, patch into prisons and video link to lawyers. Why anyone relies on Optus up here is still an utter mystery.
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Qasim Mujtaba Naqvi (@TastyKhursheed) reported
Man Optus Sport’s app and servers have progressively gone to hell since I joined them two and a half years ago. Absolutely zero ability to run simple videos that YouTube has no issues doing, and the unskippable ads are the icing on the cake. Wish we had an alternative.
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DESMOND LAST (@desmond_last) reported
@Optus Currently it’s at 4G so it’s ok - it’s when it drops to 3G that COVID checkin becomes a problem- will contact you if it drops back again. I am a Security Officer for the NSW Government at Liverpool Hospital which is why I am mindful of COVID safety procedures