Optus outages and service status in Teralba, New South Wales

Problems in the last 24 hours in Teralba, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Teralba, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Teralba, New South Wales

Latest outage, problems and issue reports in Teralba and nearby locations:

• 
  Shane N. Thompson (@ShaneNatalie) reported 4 minutes ago from Newcastle, New South Wales

  @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

• 
  Siobhan Curran (@siobhan_curran) reported 8 minutes ago from Newcastle, New South Wales

  As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

• 
  Alan Hill (@ajhill_alan) reported 8 minutes ago from Newcastle, New South Wales

  @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

• 
  Michael (@michaelread1) reported 10 minutes ago from Newcastle, New South Wales

  @optus can’t call me and I can’t call them because I don’t have either a business or a personal line. Maybe this is a blessing in disguise. Do we have any options that don’t leak peoples private data to randoms in Australia? How absolutely incompetent and stupid.

• 
  Craig Wilson (@mediahunter) reported 16 minutes ago from Newcastle, New South Wales

  @CouchNish I can't even watch it. Optus issues. 😡

• 
  Thomas McKenna (@tmacca_1996) reported 20 minutes ago from Newcastle, New South Wales

  @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

• 
  Nick Williams (@nickintheworld) reported 29 minutes ago from Newcastle, New South Wales

  @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

• 
  Carol Duncan (@carolduncan) reported 35 minutes ago from Newcastle, New South Wales

  @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

• 
  Greg Blue (@gjblue) reported 37 minutes ago from Newcastle, New South Wales

  @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

• 
  Michael (@michaelread1) reported 45 minutes ago from Newcastle, New South Wales

  Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

• 
  Reetu Mutti (@ReetuMutti) reported 51 minutes ago from Newcastle, New South Wales

  .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

• 
  Owen Mansfield (@MansfieldOwen) reported 57 minutes ago from Newcastle, New South Wales

  @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

• 
  Michael (@michaelread1) reported 58 minutes ago from Newcastle, New South Wales

  My name isn’t Andrew. But thanks to @optus I have access to his full name, home address, email address, passwords, contact number, credit card details and other random bits of information. My situation isn’t solved, and now if I was a bad guy, Andrew’s would have been ruined.

• 
  Sophie Pearse (@SophiePearse) reported 58 minutes ago from Newcastle, New South Wales

  I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lolz (@TacticalPhalanx) reported 38 seconds ago

  @OrgAust @Optus Theses days their data is very bad.

• 
  Clint Waterhouse (@jacksmeboy) reported 3 minutes ago

  @lozza929406 bro we are ******! if north beat us next week watch channel 7 adelaide news for a 41 yo bloke with a jerry can and matches burning down optus! that 5ltr jerrycan will cost me $20 that’s how serious i am

• 
  Ashtyn (@Ashtyn1212897) reported 4 minutes ago

  @Optus Me again @Optus, just checking in, when your staff name drop people’s fiancée, who Optus are aware was involved in previous domestic violence incidents, on a complaint that doesn’t involve said fiance, is this an approved intimidation tactic by Optus?

• 
  DamagedByDan (@DamagedByDan) reported 4 minutes ago

  @Optus 2 bars of 4G usually means satisfactory receiving which neither my wife or I achieved. I don’t complain about speed on 1 bar. Download speed was so slow it did not support normal FB. Upload did not exist for text emails. That is unsatisfactory.

• 
  Lucky Phil (@phabfish) reported 4 minutes ago

  @Optus why are you charging me roaming charges (we're in Bali) when I never requested it, my mobile data is off, and we only use WiFi?

• 
  ACCAN (@ACCAN_AU) reported 6 minutes ago

  Another #TripleZero failure has been reported. @newscomauHQ reported a nationwide Optus #outage yesterday where calls to 000 did not connect. Australians should not have to accept “intermittent issues” as normal. We need enforceable reliability standards and better regulation.

• 
  Juan Calderon (@JuanCal41039133) reported 7 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  Lizzie Bennett (@SylviaP44364) reported 8 minutes ago

  .@Optus I was told my phone I ordered with you would be delivered Wednesday, waited all day, no advice. Still waiting, no help from StarTrack or Optus ….bah!

• 
  Benjamin Bavea (@BBavea) reported 12 minutes ago

  Optus is traditionally the best service at the farm & being that Starlink is temperamental, at least I'll finally have good coverage there. Of all five networks that I can conveniently access, none of them work properly here.

• 
  🇦🇺 AUS Silverback 🇦🇺 (@NRLSilverback) reported 13 minutes ago

  @MarkoMatvikov Got rid of Optus a while back for the sole reason that their customer service, both over text and phone, are utterly incapable of speaking English. It would have been funny if it wasn’t such a pain in the arse to deal with.