Optus outages and service status in Maylands, Western Australia

Problems in the last 24 hours in Maylands, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Maylands, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Maylands, Western Australia

The most recent Optus outage reports came from the following cities: Perth.

City	Problem Type	Report Time
Perth	Internet	4 days ago
Perth	Internet	6 days ago
Perth	Internet	8 days ago
Perth	Phone	17 days ago
Perth	Wi-fi	21 days ago
Perth	Phone	22 days ago

Nearby cities with recent reports

Community Discussion

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Optus Issues Reports Near Maylands, Western Australia

Latest outage, problems and issue reports in Maylands and nearby locations:

• 
  Daevid Anderson (@DaevidArt) reported 30 minutes ago from Perth, Western Australia

  @Optus what is going on with your tech support? For a month at least the only update I’ve received is that the ‘fixer team’ won’t respond to your customer service people? I’ve gotten nowhere for 2 months and my issue is still unresolved..

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hannah 🌸✨ (@__hannahsempre) reported 0 seconds ago

  Sorry???? Ive NEVER seen this at optus???

• 
  Peter Parker (@peterparker6288) reported 2 minutes ago

  @WillSchofield Mate , we’re gonna need a full run down on your port-to-pub on the pod next week . Did u get it done/how’d you go/howd you get to Optus/any delays in getting to Optus/challenges etc @backchat__

• 
  Juan Calderon (@JuanCal41039133) reported 5 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  Nina Nikolic 💫 Kerri (@kidkerrigan) reported 9 minutes ago

  @DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?

• 
  Ed HIlls Music (@MickMillar84111) reported 9 minutes ago

  @grok Both Optus and Telstra networks fail to work also.

• 
  ash 🐳 (ia) (@fleurblansh) reported 11 minutes ago

  Hi @optus why is the service around Flinders street very bad this past few days? I have no service at all in my building

• 
  Optus Help (@optus_help) reported 12 minutes ago

  @Col__22 No worries, Colin. We only have the Optus Device Checker link I provided above. If you were wanting to look at other Network Providers, you would have to do so via their own websites or through the AMTA website - Joel

• 
  Toby (@OzToby) reported 13 minutes ago

  @Optus until you improve your service you have no business increasing your undeserved fees a whopping 7.7% - above inflation. You are already overpaid at the current fees for what customers get.

• 
  Brad A (@bradlz2912) reported 17 minutes ago

  @Optus @optus_help why does it seem impossible for you to supply a stable email network that doesn’t “break” every month or two? Outlook and Mail apps unable to download or connect to Optusnet email servers AGAIN

• 
  ACCAN (@ACCAN_AU) reported 17 minutes ago

  Another #TripleZero failure has been reported. @newscomauHQ reported a nationwide Optus #outage yesterday where calls to 000 did not connect. Australians should not have to accept “intermittent issues” as normal. We need enforceable reliability standards and better regulation.