Optus Outage in Darwin, Northern Territory

@TerritoryGal17 @Optus Try internode, very rarely have issues.

Back on hold and it advises me it will be about 30 min for my call to be answered. Multiple staff in the #Darwin store I’m at not serving customers at the moment. Can’t cancel my contract that expired in 2018. #Optus @Optus

I’m sitting inside an @Optus store on my phone on hold waiting for #Optus to answer me cause the people in the store can’t simply cancel an old data plan for me... Top notch cuteromer service. 😐 #Darwin

Ive switched from Telstra to Optus...hopefully no issues

Really need to switch to @Telstra from @Optus.. can’t get any service in the emergency department I’m working in now at Palmerston... makes it kinda hard to get teams to call and discuss patients..

No Optus service inside the hospital!!! omg. 😤

@Optus @optus needs to check it is not breaking the law by sending unsolicited emails I have repeated request stop and have even unsubscribed from- Im not a customer. It breaks several laws in my country so probably does in Australia.

@Optus So delighted @optus keeps all its customers and Australia connected. Sadly, I am not so happy they keep emailling me about an account I don't hold, have never held and will never hold... I am not Australian and live on tbe other side of the world.

@TeslaBrisbane @techAU @Aussie_BB And it’s good to hear an Aussie accent at the other end of the line..hehe. Also, someone like Telstra or Optus would have quoted me 10 business days for service to commence/transfer. Go figure 😳😳

@Optus is the only business I know where a customer wants a new contract and you talk them out of it.

Day 3 of constant drop out of internet @Optus Incident has been reported & website shows ‘under investigation’ for 3 whole days now!!

@Optus I got a hold of tech support on the phone and they said its a NBN issue and have arranged for a Technician to come out and look into the issue.

@Optus Please read my chat history (messaging in the app) and help me!!! I need the internet!!,

@Optus please help! My cable modem failed last week. Tech support chat said they would send a new one out. Meantime they said go to store and get 4G dongle. Stores around me are closed due COVID. One store open did not have stock. Chat said because of this they (cont).....

@Optus I think it’s highly unprofessional to be going a month without internet yet still being charged for the service. Not only that but when your plan states you’ll be getting 80MB/s download speed and then being told by one of your team members that <10MB/s is really good.

@Optus what a load of crap, charging a $2.20 fee for non direct debit even though payment is made via B-Pay. It costs you nothing to send an email invoice and yet this ripoff fee is added to the bill. Even Telstra don’t rip their customers off this way.