Optus Outage in Rockingham, State of Western Australia

@smfcmike tear up the deal and renegotiate with Optus Sport + commercial FTA network

@Optus You have the worst customer service.

You finally did it! It only took 19 months, many hours of traumatic and repetitive customer services calls and numerous visits and broken promise. Well done @Optus! #sarcasm #fail

The worst performance at Optus Stadium since Melbourne’s first half in the 2018 Preliminary Final #BBL09

Yo when I was leaving work I saw the optus store was closed but had two customers signing up for a phone and its now 40 MINUTES PAST CLOSING AND THE CUSTOMERS ONLY JUST LEFT. Poor optus guys!

I have watched most of my football fix on Optus Sport over summer

The good news is it's only $Aud13.50 for a vodka and soda here at Optus. So in another $300 time that first innings wont seem so bad

@Raven72782048 @RohanCT Massive difference is the fact the WACA wasn’t a drop in, Optus is. Was never going to be like the WACA and people that thought/think it is are idiots

Pitch problems at Optus like it’s World Cup coverage

Five days close to 40 degrees, plus proceeds to telethon - I now support the pool at Optus Stadium for the test. EOM.

Forget Melbourne’s pitch problems. The @BLACKCAPS players are struggling to get their team vehicles access into the Optus Stadium carpark. #AUSvNZ

My NBN is completely down in Bull Creek all morning since 8:30am this morning. Optus said there is a line issue at my premises but it’s completely down. It’s an ongoing issue with no fix at all. This is the only service I can get @GrayConnolly

it has been to this point I am unhappy and angry with the service since day3. My ADSL2+ has been switched off forever (even with ADSL2+ it was good and more stable than NBN). How do I return my NBN modem to Optus

@AndyB_Aussiered How do I get Optus Sport via satellite in a metropolitan area. I’m looking at the service now. The TIO said there is no alternatives to NBN here in my premises and I’m not happy when I heard this news

Dropouts began on 25/10 while recording a Europa League match then occurs at random times of the day. What is the best solution to prevent NBN dropouts. Modem is Optus-supplied

@AndyB_Aussiered having problems with my 50/20 HFC NBN since I connected it on Optus. What’s the alternative to NBN I can use in my area (6149).

How do I complain to NBN. Having it since 2 weeks ago and it’s unstable with frequent dropouts. Currently typing this while using mobile data. Can anyone help me out. My ISP is Optus since 2007. Forced to switchover 2 and a half weeks ago

@GrayConnolly running into NBN problems since Friday. ISP is Optus. Cannot record the EPL unlike on ADSL2+

@Optus calling their customer care is an hour job. It’s so difficult to reach #optusfails

@AndyB_Aussiered Spark NZ are suffering the same problems we experienced during the Football World Cup with Optus Sport last year

This vile, sick little shit even made the news in Australia via Optus Sport.

“I’m sure they’re disappointed. We’ve had magnificent support for 30 odd years. We haven’t let them down too often. We’re expecting a full house this week, our supporters have been fantastic at Optus.” Simpson on fans

@sparknzsport having the same Optus Sport problem accounted during last year’s football WC. They have the rights to RWC 2019 across the ditch. Good luck with that @DeanRosario

@TheWorldGame @LucyZelic Watching the first EPL game on Optus in Perth WA & the coverage is disgraceful! Give it a couple of weeks & Optus will be begging SBS to cover their arse & show the games as their network cannot cope! Pathetic Optus👺!!

@adrianbarich Geelong is old,flat, slow and fumbling. Optus Stadium is not the place to be that.

Geelong is old,flat, slow and fumbling. Optus Stadium is not the place to be that.

How good is it when @Optus' ridiculously out-of-date user area fails to recognise an updated direct debit, so they charge you a $30 overdue fee... despite them already having the correct payment details. Pathetic. Horrible customer experience.

Optus Stadium surface could be a big issue for the First Day/Night Test with Metallica and U2 scheduled to play at the stadium #ausvnz

Leeds v Manchester Utd."Friendly"Optus Stadium Perth. Crowd fights,Racial chants,Streaker. VERY Poor Form Soccer fans. @leeds @ManUtd @OptusStadium

Next time the nitwits at Nitwit Headquarters ( @AFL ) worry about crowd behaviour have a look at the soccer riff raff ( a minority of course ) at Optus last night !!! Fighting , so much filth language in front families, AFL does NOT have a problem ! Except the morons that run it

Living on the Optus Stadium train line has become the worst thing about my life. Currently sardined into a 4 car train with a bunch of British bogans going to the Man United game. God help me. I just want to go home 😭

Absolutely pissing down at my place. The houso's at Optus Stadium about 10 minutes from getting drenched.

@Optus You should no that during this time many of your staff have promised to call me back and this hasn’t happened either. I think this is the worse service I’ve ever received!

@Optus I called again because now the mini box isn’t working at all and the mighty box still has no ultimate channel pack. This is what we’re left with. I’m tired of waiting on the phone and I don’t intend to call back again unless it’s to cancel my subscription.

@Optus I called back again and had to wait over an hour while the guy was sorting the problem and he said the same, unplug, wait etc. we ended up re buying one movie and tv series we were watching again because the guy said he had credited our account which didn’t happen either.

@Optus I have spoken to your technical team over this period many times and nobody can fix the problems. First of all the multi room wasn’t activated. That problem got resolved but then I noticed the ultimate channel pack wasn’t installed although it was working on my mighty box.

@Optus I took out a month to month nbn service including a mighty fetch box with multi room mini box and the ultimate channel pack for $104 per month 8 weeks ago. Since then I have had numerous problems getting this service up and running. I have called your technical team many times.

@Optus I opened a month to month nbn account with you 8 weeks ago. It included a mighty fetch box account with a multi room mini box and the ultimate channel pack. I have had numerous problems since opening this account. The first problem was the multi room didn’t have the ultimate pack

@SirEothain @DevilPedro40 @King_KuntaPP Hardness of Optus was always going to be an issue especially first few years because of where they built it so close to Swan River

Where during my time volunteering in the WAFL I obtained a five year contract to work for the AFL. I now work at Optus Stadium at the sporting events and I just love being around sport and watching sports. But i never thought I would enjoy or associate myself with Netball. That

@GuidoTresoldi @OptusSport I must be lucky, I can have Optus YouTube and tweet at the same time with no problems

@Optus a resend Not able to bring my Netflix on my Mighty. Live chat not responding! Call 24/7 has gone from 45 - 60 min wait. Help! Help!

@AussieBallin @Ronnie2K @Beluba @NBA2K @NBA2K_MyTEAM If you are with @optus nbn - the problem is them not @NBA2K

@Optus Not able to bring my Netflix on my Mighty. Live chat not responding! Call 24/7 has gone from 45 - 60 min wait. Need help ASAP

@McZameth @Optus very annoying,you think theyd look after a customer like you,id def ring up and give a mouthful,hate that sort of thing..

@purrrplegrrrl Cheers. I'm primarily looking for Administration type work. I have a casual job in Customer Service at Optus Stadium at the moment but not enough hrs to get off the system.

@OptusSport @Optus reported twice about being unable to login to sports app and both times was assured should be resolved in 15 mins to 4 hours. Nothing yet, still unable to login to my account and missed all the games last night

@Optus I’m currently visiting my in laws and my wife called to complain cause the internet is very slow. Had the service for a month and made multiple complaints. By the far the worst customer service experience and decided to change services

@buerckner_robyn @DrJewmelon @KondininGroup No just on the Telstra network - but the antenna test results we gathered should be identical. Will check with Powertec as to an ETA on the Optus GO unit.

@Optus congratulations, I thought @Telstra was bad at customer service, but your sales team takes the cake. One week on and I still can’t get 2 phones and 2 ported numbers without every step being screwed up

@Optus Thats white lie. For 5 days the internet service has been disrupted and no one is bothered at Optus. When called to report the genius at optus classified the problem as "No dial Tone on Phone" whereas actually I was calling from the phone.

Optus has shit the bed again

@hrambanis Hi Spiz, I'm sorry to hear you're having some issues watching some content on Optus Sport. Can you please send us through a DM with your Optus Sport email and what device you're trying to watch the Mini Matches on and we'll further assist you there. George

Great, my @Optus network just cut out now only HSDPA works

@leachitup I love travelling interstate for footy. I mean, I’ve never really had much of a choice with North 😂 but have done a few interstate trips for other teams too. I’ve done most of the main stadiums at this point. Optus Stadium is next on my list but I’m scared. 😭😂

Are you having problems @Optus because my internet has been cutting in and out and slow for the last week...

@Optus i would enter but my optus internet connection is way too slow for this shit. **** you

@j_ayshun @Telstra Even Optus has been bad for me the past few days, no internet this morning and out for a full day Thursday

Well, after a year or so without any major issues we’ve been “forced” to move from Optus cable to NBN (Optus) due to deprecation of service. The NBN is, well, totally unstable in comparison. The physical connection hasn’t changed, this thing goes offline several times a week :-(

@spalliera @Trish_Corry @AusIndiMedia Spare a thought for the "NBN by Fixed Wireless" users such as me. Speeds typically 4 - 8 up and 4 - 5 down. Improved for a while when Optus moved me to the next higher band (50mbps down) at no cost, only to revert as soon as NBN deleted that option. Not happy.