Optus Outage in Rockingham, State of Western Australia

@Optus Attempted a reinstall and still having problems.

@Optus how can a former customer get in touch to sort out the data you let the hackers steal?

@VodafoneAU you seriously have no idea how to look after customers. Absolutely hopeless. I'm paying for a service that doesn't work....repeatedly. My work depends on you delivering a service that I pay for, incredibly bad and disappointing. Checking Optus and Tesltra options 😞

@markje4 @cheryl_kernot I only became an Optus customer when they bought out Virgin and I left them a couple of years ago. I was told they will delete all past customers details when this is all sorted but as it's an ongoing issue they don't know when that will be. Fanfuckingtastic

@dave_it @Optus @Rita_Saffioti I think they mean the size 6 font number located on the right hand side of the back of your license. I’ve never ever been asked to supply this number.

@Optus I have spent hours on your help app. Conflicting message, SMS My data has been compromised, confirmed by the help desk. Ask for an email to confirm, was told my account hadn't be compromised, had to send screen shots of earlier messages twice to show you had told me I had

@WCSkinClinic did you send me a text with a link? As a former Optus customer I’m wary.

@ObeeWhen @GrrrumpyPants There was a queue of people with similar hack issues. I don’t know how much business Optus is doing these days. I walked out in disgust.

@dodo hi there, is dodo customer affected by Optus cyber attack?

@Mellie747 @rogueytwinkles I'm an ex customer so no account. I was with Virgin before Optus took them over. Guess I'll just have to wait

So how do the @Optus hackers demand a ransom? What will they ‘return’? Data that they have already copied? The damage has been done and is irreversible.

I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

@ianbfarquhar @shamathahaven And why when I haven't been a customer with Optus for 3 years do they still have my details and now so does someone else

@drzax What is the suggestion then? All I’m seeing is the media looking to crucify @Optus for… yes a serious incident, but one that happens almost weekly in terms of big breaches.

Optus said ‘yes’ to making customer details public.

@prairiegirl0028 Optus is like that right at the top. All open and freezing from the wind. Glad I'm down closer to the action now. Not sure we'll remain dry tomorrow night though in new seats. Unless of course it doesn't rain.

@OptusSport @OptusSport @Optus wtf is going on I’m constantly having to switch channels due to streaming issues had to cast from my phone 2nd game I’ve watched and had same issues with the wolves game

@Optus dealing with your customer service team when I'm enquiring about SWITCHING over to Optus is painful and excruciating!! I'm really curious to see how you deal with existing customers and actual complaints

The Optus Stadium will never, ever be suitable for square games. Ovals simply dont work 💩 #CPF #lufc

If I told you me and @KGthaComedian we're hanging upside down from the roof of the Optus Stadium, would you believe me?

Been with @Optus a few years and every month they sent me a bill, it’s. paid within a few days of receiving them, decided to upgrade the plans, now they auto debit the money when they like it’s never convenient. Stupid system, why Optus?

I went and revoked Facebook app access the other day and holy **** I need to clean that out more often. If Optus and Medibank could have breaches I'm sure Match 3 Game #23 is unsafe as hell.

Australian great, Ricky Ponting, 47 was taken to hospital in Perth after feeling unwell. Ponting, who is part of the Seven Network commentary team was at Optus Stadium on Dec 1 during the first Test against West Indies, when he started feeling unwell. He is said to be okay.

@wenotfinished Hey, there. For more support please DM us and we will assist you further with the My Optus App. -Tigs

@Optus your stupid app removed my credentials so I can't pay the bill and your mongoloid telephone service goes around in circles. ******* answer me you dogs

@Optus horrible experience. I had ordered a watch and sms from optus confirms watch delivered to store only to know later in the store that the sms was a system error. Great top up service for customers after data breach.

@ArtistAffame @eternalstranger Yes the cyber minister and Medibank did big media statements this week re the full data dump. Not great news at all. Half the country is affected with this one. I'm glad I'm not. The Optus one is bad enough for me.

I always think Optus Stadium looks like it's been wrapped in a garbage bag and only half the bag has been torn off #AUSvWI

@Optus Your support is hopeless. It took six phone calls with your support people and 3 promises that my problem would just take 10 days. They lied. Noone set up a Case on the My Optus App and nothing was done for over 30 days and 12 wasted hours for me. #UselessLies

@Optus I bought a phone 40 days ago. I have no contact with Optus. Optus has locked the IMEI on my phone and are demanding $80 EXTORTION fee in order to unlock it according to Cynthia from anti-customer service! Optus may have a contract with the previous owner but not with me.