Optus Outage Report in Caddens, Penrith Municipality, State of New South Wales

I heard back from @Optus technical support and they’ve booked a technician to swap the @Foxtel IQ standard set top box around. The appointment is at 12pm tomorrow until it’s cut off by NBN

Update: almost 1 ½ hours later at 1am I get an impolite call back from a rude lady who says there’s an outage, can’t provide a reason or an ETA for a fix, didn’t apologise, and didn’t help. ‘No’ @Optus.

@Optus thanks not at all for your absolutely RUBBISH 3G network coverage on the Sydney to Newcastle train (between Strathfield & Hornsby - not even Berowra)!!!

**** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

@andrewfaith @Optus They are the WORST for internet.

@Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

@podomatic is your site down or is it my @Optus internet cable broadband. I can’t load your page

@Optus hi my internet and phone line has been down since 4pm yesterday afternoon. I live in Pymble NSW

And the poor service saga from @Optus carries on!! Still no internet! Thank goodness I have @Telstra mobile connection!

Should be watching tomorrow's match on my phone's data because my workplace's internet network is locked in to US's ISP and Optus sport doesn't support that.

Every Damn Wednesday @Optus No Home Phone , yes Landline Old People , Especially in there 70's like them. Not Good Enough. Free Advice --- Women over 40 are Full of Rage & Sick of Everyone's Shit.

@AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.

Seriously Optus has done my head in. Network stuffed the whole day and not much of an explanation. #smoko

Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra

@JoshuaWithers @Optus I dunno about that. I always thought the attenuation through 1km of copper to my node was the biggest problem for me.

@Optus Have DM'd - no reply - I guess your getting inundated with DM's - please provide a meaningful update about the issue or im sure the tweets will continue to flow.

@Optus I hate how you are unable to change data plans for free at anytime, was unaware of this until I keep getting charged $10 so therefore I cancel my plan the house

@Optus your chat service is of no use. Gets disconnected every time before you reach to the main conversation. M trying to resolve issue since last week.

Dear @Optus please check your direct msgs. I’ve spoken and wasted 40 mins on live chat. I have a technician coming at 12pm today problem report 2112 0756 for @foxtel swap of IQ standard box but they are saying they can’t fix my internet cable. Downloads 5mbps upload 1mbps

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@Jeremy_Kirk have you heard anything re: Optus prepaid customers? I used to be on Optus as a prepaid customer, no email was needed, but gave passport # for verification. I have not heard a peep from Optus as they don't have my email, and I can't log in as I'm no longer with Optus. Crazy.

@Optus Is there a problem with the app? I haven’t had any of my queries answered and it’s been 24 hours

@tazgecko @ownedbyhoundies @hughriminton I have been with them for years. Still no contact, no reassurance, no advice. Just ignorant silence. Day after day. Funny, when my internet connection went down for 5 minutes 2 days ago Optus emailed promptly offering help that was by then not needed. What are they good for?

@joshgnosis So Optus & other telcos validate IDs given against govt databases? Then a tick against a customer record is enough & the numbers don’t need to be kept. This also raises the question of what checks the govt undertakes to confirm companies accessing this info can keep it secure

@ned2au I searched my mail several times per day since receiving news that my & others' personal details have been hacked. Neither my own or my wife's inboxes have registered a letter of advice from Optus despite our several mobiles, fixed line & NBN connections. WTF? Who do I trust?

@MikeySlezak Oh look a free to plug into Optus network point!

@ServiceNSW Too bad @optus don’t reply to messages …

Anyone else who is with Optus having reception problems today or is it just me?!

If you think the Optus security leak is bad wait until you hear about how much info real estate agents need for a tenant and how insecure that all is.

@notbelinda I thought the same but I saw someone say they contacted Optus who told them an email was sent to them on 24/9 and they never received it