Optus

Optus Outage Report in Caddens, Penrith Municipality, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Caddens, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Caddens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Caddens, Penrith Municipality, State of New South Wales 04/18/2025 00:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Caddens, Penrith Municipality, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaSydney Internet
AustraliaSydney Phone
AustraliaSydney Phone
AustraliaSydney Internet

Community Discussion

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Optus Issues Reports Near Caddens, State of New South Wales

Latest outage, problems and issue reports in Caddens and nearby locations:

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.

  • MarkPotten Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales

    @Telstra In 2-5 days I will be an Optus customer with all my internet home phone mobile *2 and iPad

  • buyersagentssyd Paul Mulligan (@buyersagentssyd) reported from Sydney, State of New South Wales

    Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

  • markc Mark Cohen (@markc) reported from Sydney, State of New South Wales

    Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence

  • gregmw34_greg Greg Williamson (@gregmw34_greg) reported from Sydney, State of New South Wales

    @Optus what is the problem with the cable internet in area 2122

  • elhoelho elhoelho (@elhoelho) reported from Sydney, State of New South Wales

    @BrigidWD I'm with OPTUS. 18 years. Never a problem. I flicked TELSTRA after 2 years of poor service.

  • KalinaPaul PK (@KalinaPaul) reported from Sydney, State of New South Wales

    @Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!

  • KalinaPaul PK (@KalinaPaul) reported from Sydney, State of New South Wales

    @Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!

  • nsbeverage Michael Cartwright (@nsbeverage) reported from Sydney, State of New South Wales

    @Optus Many time @optus but nothing ever gets fixed. Perhaps stop over subscribing your cable pools and it wouldn’t be a problem.

  • MarkPotten Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales

    So in another post @telstra have basically admited that they don’t want my business. Or care about customer service. It’s so nice to be a customer these days. @Optus #customerservicefail

  • theogoh Theo Legowo (@theogoh) reported from Sydney, State of New South Wales

    @optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.

  • RozaGermian Roza Germian (@RozaGermian) reported from Sydney, State of New South Wales

    @Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!

  • darthted Ted Tencza (@darthted) reported from Sydney, State of New South Wales

    So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.

  • MarkPotten Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales

    @Telstra Too late I’m afraid given this issue has been on going since January 31st I should have been a high priority. The actions go to show how @telstra no longer value their customers. @optus

  • MarkPotten Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales

    @telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

  • davewhittle Dave Whittle (@davewhittle) reported from Sydney, State of New South Wales

    Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn

  • lyng62 Lyn (@lyng62) reported from Sydney, State of New South Wales

    @Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.

  • DigitalMediaBoy Carrington Brigham (@DigitalMediaBoy) reported from Sydney, State of New South Wales

    Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.

  • bcg1976 Not for you (@bcg1976) reported from Sydney, State of New South Wales

    @Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • sirgunner1886 Jai (@sirgunner1886) reported

    @andrew_the_pom @Optus @OptusSport I don't think they knew it was a loss maker. It was supposed to encourage signing on. The issue is that they lost out on CL/EL and they think it's not an issue but that means a lot of fans have to pay extra for other services so they'll be less inclined to pay big for Optus.

  • ACTINOSProject David Caldicott (@ACTINOSProject) reported

    @ConorTee @Optus Got them for the kids phones. May have to look into a family plan. Can forgive the ineptitude of @Optus- it’s an Australian TelCo, after all- but the dishonesty and terrible customer service means I’m done there…

  • BA_Hayward Brent Hayward (@BA_Hayward) reported

    Hey @Optus I’m not paying a late fee which is equivalent to 25% of my mobile bill for being one day late. I’ve been a customer since 1996. What’s the point of customer loyalty when you’re up against practices like this?

  • traindriverrev Glenn F (@traindriverrev) reported

    Its 13:38 on 5/6/2022 and I've just had to reboot my @Optus 5G broadband modem because it was disconected from their network again.

  • traindriverrev Glenn F (@traindriverrev) reported

    @Optus Furthermore because of your crappy network my wife arrived home in the dark because network down = automatic lights unable to switch on. You’ve not created a safety issue.

  • ASPaul85 Andrew Paul (@ASPaul85) reported

    Hey @Optus, we've been without NBN for around 24 hrs. The chat bot tells me that it doesn't know how long before it will be reconnected. It would be good to know to make plans to work from home or otherwise. Could you help me?

  • kalebhanson0104 Kalebhanson0104 (@kalebhanson0104) reported

    @dom_trif @jimmysavic @HawthornFC Optus next week. Hopefully we have the likes of Lynch to help Reeves. Mitchell started to show more in the second half for me. Hopefully he does that 4 quaters. And with newcombe I think this is the game we make him play more attacking go for the tackles. He did 11 today

  • traindriverrev Glenn F (@traindriverrev) reported

    Its 06:58 on 6/6/2022 and I've just had to reboot my @Optus 5G broadband modem because it was disconected from their network again.

  • deborahmann Deb 🆓🇦🇺 (@deborahmann) reported

    @Optus Was this an automated response? I never get answered that quickly when I call the customer service line (which is my preferred method of contact).

  • _MahendraSingh Mahendra SINGH (@_MahendraSingh) reported

    @Optus Spammers. Your subcontractors from outside Australia have hacked your local Australian client’s network, and you knowingly did nothing. 👎👎