Optus Outage Report in Caddens, Penrith Municipality, State of New South Wales
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Caddens, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Caddens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 14: Problems at Optus
Optus is having issues since 04:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (45%)
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Phone (33%)
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Total Blackout (8%)
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Wi-fi (8%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Caddens, Penrith Municipality, State of New South Wales
The most recent Optus outage reports came from the following cities: Sydney.
City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
Internet | ||
Internet | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Caddens, State of New South Wales
Latest outage, problems and issue reports in Caddens and nearby locations:
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Lyn (@lyng62) reported from Sydney, State of New South Wales
@Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.
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Roza Germian (@RozaGermian) reported from Sydney, State of New South Wales
@Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!
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ama widarmana (@amawidarmana) reported from Sydney, State of New South Wales
$65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132
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Carrington Brigham (@DigitalMediaBoy) reported from Sydney, State of New South Wales
Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.
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Mats Stafseng Einarsen (@matseinarsen) reported from Sydney, State of New South Wales
Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬
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Ted Tencza (@darthted) reported from Sydney, State of New South Wales
So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.
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Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales
@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom
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PK (@KalinaPaul) reported from Sydney, State of New South Wales
@Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!
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Greg Williamson (@gregmw34_greg) reported from Sydney, State of New South Wales
@Optus what is the problem with the cable internet in area 2122
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Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales
@Telstra In 2-5 days I will be an Optus customer with all my internet home phone mobile *2 and iPad
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PK (@KalinaPaul) reported from Sydney, State of New South Wales
@Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!
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Lyn (@lyng62) reported from Sydney, State of New South Wales
@Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.
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Paul Mulligan (@buyersagentssyd) reported from Sydney, State of New South Wales
Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf
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Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales
@Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn
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Theo Legowo (@theogoh) reported from Sydney, State of New South Wales
@optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.
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Mark Cohen (@markc) reported from Sydney, State of New South Wales
Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence
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Dave Whittle (@davewhittle) reported from Sydney, State of New South Wales
Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌
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Joe Kiely (@joekiely) reported from Sydney, State of New South Wales
@igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant
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Not for you (@bcg1976) reported from Sydney, State of New South Wales
@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.
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Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales
So in another post @telstra have basically admited that they don’t want my business. Or care about customer service. It’s so nice to be a customer these days. @Optus #customerservicefail
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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ਸਰਦਾਰ ਜਗਪ੍ਰੀਤ ਸਿੰਘ (@jayppie) reported
After being Optus user from last 3 years wanna upgrade my plan and device but it’s up-to 10 days now no any update about my delivery and support staff know nothing about, @Optus @OptusEnterprise
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lachlan (@rampantslug) reported
@Optus I have had no NBN since 10am this morning. Also your chat is experiencing a system outage. So much for available 24/7!
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colin macgregor (@colinmacgregor4) reported
Hi @Optus , are you aware that your technical support line is malfunctioning badly. We have been trying to get through since last Thursday but generally can only hear the call centre background noise but no-one speaks to you.
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dopaminedeficiencycat (@dopaminedefici2) reported
@steelite @Optus Yeah, I am unable to set up number share and have been on the phone to support for 3 days. Keep getting told to reset my watch, very annoying. Any idea how long and if this will be fixed? Considering swapping providers.
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bones (@bonesybaxter) reported
@Optus how are you Australia’s Worst telco???
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💧Marksy☔️ (@marksy12) reported
@Optus Absolutely shocking service last night on Optus chat. I was polite but I got the impression the poor service was deliberate. I have only been with #Optus for over 30 years
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Ben Robinson (@captainfred09) reported
@buttsey888 @socialsandwich_ @TheRealALM I wish they were on Optus. Paramount+ is a steaming pile of ****. No option to pause or rewind the streams, or start from start if it's already started. Quality is 9HD like.
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Chakra💉💉😷 (@orampach) reported
@Optus I did raised it many times about network issue Optus users have in Schofields ( Ruth , Landon street) . This was never resolved, instead users were suggested to opt best available network !
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whatever (@whateve96687219) reported
@marksy12 Was your customer service rep called Fladys? Only interested if you live in a marginal seat .. oh wait Optus signal is marginal everywhere right?
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bones (@bonesybaxter) reported
@Optus scam company Terrible customer service 10/10 would not recommend