Optus Outage in Faulconbridge, Blue Mountains Municipality, State of New South Wales

@Optus appalling customer service today. After trying to resolve a network issue for the past 6 months, I got offered a “discount” but was then told I would lose 20GB... that’s not a discount... that’s a downgrade #notimpressed

@rubin_angela @MinhKular Optus are just as bad. 94 year old MIL was dying. Found her unpaid mobile bill. Only way to pay was our credit card to pay $ owing. Have sent them her death certificate but 6 months later, they are STILL billing our credit card for her mobile phone contract!

@Optus Thanks but to be honest, after four phone calls with an average hold time of 1.5hrs, three appointments booked where no one turned up, and no resolution clearly set out, I'll be considering taking my business elsewhere over the coming days. Thanks

@StavrosKaltsos @Optus @Telstra I’ve done that before. Doesn’t help

I’m so over @Optus mobile service. Constant drop outs and poor reception. Can’t wait for my contract to finish to switch back to @Telstra

Great customer service from @optus, who are miles ahead from @telstra when it comes to online customer support.

@Optus hi your finace team is unreachable. Need to talk about bill and every one around me is facing a same problem. You guys immediately need to suspend the collections for this month

Optus sport are really stepping up, and stomping down that others mob you know the one that supposedly supports football 🦊

@iinet did it again. You canceled my service without warning twice in one month. I warned you I was going to join one of your competitors and this is my first tweet using @Optus. iiNet good bye, it’s been fun.

@Optus Hello, I have ordered a Prepaid SIM with Epic data on 4th May (PF498858) & it’s not delivered yet..requesting u to cancel this order as our quarantine in SYD is over and we are moving out from here tomorrow; refer DM for details

@Optus hi my nbn is down again this morning. You’re not showing any outages though. It’s becoming a bit of a joke - never know when it’s going to be working.

@Optus @NinjaBinda Your app is atrocious. As are the ongoing service disruptions.

@benjya85 I’m Optus wifi and Woolies mobile (Telstra network) ... issues connecting to Prime, Netflix and Twitter on wifi, but no problem on 4g. Indicates issue with @Optus service ... but as usual, no acknowledgement from them as yet.

@TheWorldGame @lewieatlarge Get the main part of whatever front end. Fox Sports will be gone in 18 months. Poor business model in last throes. A League will end up on Optus

@TheWorldGame @lewieatlarge Get the main part of whatever front end. Fox Sports will be gone in 18 months. Poor business model in last throes. A League will end up on Optus

@mavsmum @dazza_double_u @Optus Yes! Their system goes down at least once or twice a month and yet they try to get you to adopt an App that is not even working, much like Optus!

@woolworths Guys need your help, Optus SIM cards delivered from u are expired, requesting to replace them urgently..check your DM for details..hope u can resolve it fast.

@MicrophoneJock @Optus Wrong @telstra has no support put in place.

@Optus hoping you can help me... My NBN service has stopped working and I can’t make phones calls. Tried calling but the message says you can not answer my call today. Can you please DM me to help

@Optus is a pain. Your internet sucks! I have been so patient all these days but today I gave up! #Optus #MobileBroadband

i’m convinced nct use optus with that terrible ******* wifi 😭

@Telstra my iPhone 11 order delayed for more than 5 weeks ordered via Telstra plus & still no time frame provided by Telstra customer support...iPhone 11 is delivered within 1-2 business days delay by Apple Vodafone and optus..being telstraplus gold member very unhappy.

@Optus your customer service was shote before Covid thats why i let my internet stay so bad but guess its time to get rid of your shitty service. Sorry just shitty because you provide no service #nbnfails

@Optus my ibternet is ****** but i cant get it foxed because you are not taking calls. Your customer service is shite. I dont have my optus email because i dont use it so camt get my lassword reset and so cant use the app. This is absolutely the worst customer service ever.

Got there 9:50am to be at the front of the Q now at the back and waiting 15 minutes so far. Well done @Optus shocking service

@NBN_Australia @Optus Hi. 2 weeks ago we sent this and have not had answer when a technician will around via email. We know the job the is logged, but still no service. Can the job be escalated please.

The @Optus network is unable to cope with the holiday traffic down at the South Coast right now. Hopeless service.

@Optus I've called 131344, several times. Every option ends with "our support centres are closed". Sending a DM

.@Optus home phone is down/internet is down, your 24/7 support centres are closed. Pissed off. Been a customer for most of the last 25yrs. No more. Had enough.

.@Optus internet's down & can't get through to any of your support centres are closed! Do much for 24/7 support. How can I get someone to sort this out