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Optus

Optus Outage Report in Coomera, Gold Coast, Queensland

Why is my Optus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Coomera, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Coomera, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Optus

Optus is having issues since 03:40 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 38% Internet (38%)
  • 30% Phone (30%)
  • 14% E-mail (14%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Live Outage Map Near Coomera, Queensland

The most recent Optus outage reports came from the following cities: Gold Coast, and Tamborine Mountain.

CityProblem TypeReport Time
Gold Coast Wi-fi 3 hours ago
Gold Coast Internet 25 days ago
Gold Coast Phone 2 months ago
Tamborine Mountain Phone 2 months ago
Gold Coast Phone 2 months ago
Tamborine Mountain Phone 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Coomera, Queensland

Latest outage, problems and issue reports in Coomera and nearby locations:

  • WestCoastEagles
    West Coast Eagles (@WestCoastEagles) reported from Gold Coast, Queensland

    “I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui

  • realfitzy1971
    Michael Fitzgerald (@realfitzy1971) reported from Gold Coast, Queensland

    @Optus Don’t do it, it’s rubbish and the service is appalling.

  • MattWebberWrite
    Matt Webber (@MattWebberWrite) reported from Gold Coast, Queensland

    @Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

  • davidjseibuhr
    David J Seibuhr (@davidjseibuhr) reported from Gold Coast, Queensland

    Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

  • Oji10858621
    Oji (@Oji10858621) reported from Gold Coast, Queensland

    @VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!

  • LeithEriksonABF
    Leith (@LeithEriksonABF) reported from Gold Coast, Queensland

    @Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

  • dwightwalker
    Dwight Walker (@dwightwalker) reported from Tamborine Mountain, Queensland

    Found #wifi at Mount Tamborine Convention as #Optus #4G is dreadful and poor

  • andiijk
    Aj 🌙🌏✨🧬 🌤 (@andiijk) reported from Gold Coast, Queensland

    @Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬

  • raybisschop
    Ray Bisschop (@raybisschop) reported from Gold Coast, Queensland

    @Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

  • davidjseibuhr
    David J Seibuhr (@davidjseibuhr) reported from Gold Coast, Queensland

    Having a good 4G 4 level optus signal nerang today this morning 9am

  • HollySubritzky
    Holly Subritzky (@HollySubritzky) reported from Gold Coast, Queensland

    @Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!

  • rejsbasnet
    yas boo (@rejsbasnet) reported from Gold Coast, Queensland

    **** is wrong with optus ko ******* service smh

  • andiijk
    Aj 🌙🌏✨🧬 🌤 (@andiijk) reported from Gold Coast, Queensland

    @Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious

  • JakeyXVI
    Jake Adam (@JakeyXVI) reported from Gold Coast, Queensland

    My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

  • MattWebberWrite
    Matt Webber (@MattWebberWrite) reported from Gold Coast, Queensland

    @Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

  • HollySubritzky
    Holly Subritzky (@HollySubritzky) reported from Gold Coast, Queensland

    @Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

  • davidjseibuhr
    David J Seibuhr (@davidjseibuhr) reported from Gold Coast, Queensland

    Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

  • davidjseibuhr
    David J Seibuhr (@davidjseibuhr) reported from Gold Coast, Queensland

    @BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

  • LeithEriksonABF
    Leith (@LeithEriksonABF) reported from Gold Coast, Queensland

    @andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • OisEucalypt
    OIS (@OisEucalypt) reported

    Oh fun, just had an Optus scammer (**** Optus) try to contact my older phone. Piss off, Alice.

  • preem1nent
    Pre-eminent💡 (@preem1nent) reported

    Optus is dragging this morning in Melbourne CBD, clearly throttling too as speed test starts at 0.3mbps and slowly rises up to 20ish. Still awful for supposed 5g

  • jamesmifsud66
    James Mifsud (@jamesmifsud66) reported

    @MartinMurray_Ag Considering a kid hacked into the Optus network,I think anything is possible.

  • domknight
    Dom Knight (@domknight) reported

    So again, @Optus customers get their time wasted because the company couldn’t keep its data secure. Are they giving customers a month of free service or any compensation whatsoever? Of course not!

  • ShitFuckery1
    ShitFuckery (@ShitFuckery1) reported

    Qantas is to be led by @sussanley & @GladysB with #PeterPudding on support. We are all ******. #MD, Enterprise and Business at @Optus was not available for comment today - is she in a toilet with #Bruz and tractor boy? We all know that toilets block texts hey, glad, onto you

  • Angus_Atkinson1
    Angus the rocks Atkinson (@Angus_Atkinson1) reported

    Not sure if it is related to Optus data breach but my connection is terrible again. If you think slow is bad wait til you get unreliable. Tried to contact Optus repeatedly and no human response just auto trying to sell me a new phone. Just poor Optus service!

  • TheAviator1992
    Stephen 🇺🇦 (@TheAviator1992) reported

    @ServiceNSW Could you please let us know if Optus paid to produce this video, or if it came out of Service NSW's taxpayer-funded budget?

  • Juanita62826690
    Rusted off @ rusting (@Juanita62826690) reported

    Following advice (thank you Sean) I messaged Optus to check whether they in fact sent me an emails about my driving licence. I set out clearly the dates of the purported Optus emails, still don't have a clear answer. Other than empathy to help. I don't want empathy - just facts!

  • tassiedad
    Jason 💛🤍💜🖤 (@tassiedad) reported

    @Optus hey guys. Trying to order an Apple Watch, put in credit card details and getting error after error. Also tried updating the email address on file and getting an error. Are you guys suffering and outage in your systems somewhere?

  • ActuallyRJH
    ıllıllı Hughesy ıllıllı (@ActuallyRJH) reported

    **** sake @Optus. I’m actually done with you. First you leak my details to the world and now my internet has randomly stopped working. Reset the modem. Still nothing. Checked to see if I’m all paid up. I am. So what the hell? Once my contracts are up I’m out. #LostFaith