Optus

Optus Outage Report in Coomera, Gold Coast, State of Queensland

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Coomera, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Coomera and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Coomera, Gold Coast, State of Queensland 12/02/2025 21:40

December 02: Problems at Optus

Optus is having issues since 08:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (11%)

    Phone (11%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (6%)

    Total Blackout (6%)

Live Outage Map Near Coomera, Gold Coast, State of Queensland

The most recent Optus outage reports came from the following cities: Brisbane and Gold Coast.

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City Problem Type Report Time
AustraliaBrisbane Internet
AustraliaBrisbane E-mail
AustraliaBrisbane Internet
AustraliaBrisbane Internet
AustraliaBrisbane Internet
AustraliaBrisbane Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Coomera, State of Queensland

Latest outage, problems and issue reports in Coomera and nearby locations:

  • laciheiter Laszlo Heiter (@laciheiter) reported from Brisbane, State of Queensland

    @Optus Thanks. I have had several conversations and chats with customer service. I stopped reporting the issues, as it’s mainly nbn issues and it’s really frustrating. Paying $70 a month for the service you can hardly use is just outrageous. Text messages coming through advising outages

  • reneeleaa Renee-Lea (@reneeleaa) reported from Brisbane, State of Queensland

    @Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online

  • Guesty22 Matt Guest (@Guesty22) reported from Brisbane, State of Queensland

    I really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.

  • laciheiter Laszlo Heiter (@laciheiter) reported from Brisbane, State of Queensland

    @Optus and @NBN_Australia your network is shocking. I don’t think there’s been a day since Christmas that we’ve had a full day without network outage and connection dropping to the level where the internet just can’t be used. Seriously, just unacceptable for the price we pay. 😡

  • nothingkanye Nathan John Kearney (@nothingkanye) reported from Brisbane, State of Queensland

    How is @Optus so incredibly bad? It's my 4th time on customer support since I got mobile broadband one month ago because the internet isn't working.

  • _rigormoris_ eggs fan page (@_rigormoris_) reported from Brisbane, State of Queensland

    @rab_s It’s so ******* annoying they ALWAYS get the first attempt wrong to a business and it only arrives successfully after optus email them letting them know the business name and floor. How ******** don’t they have a work around for this yet? it’s incredible

  • Guesty22 Matt Guest (@Guesty22) reported from Brisbane, State of Queensland

    Optus being down is causing me all sorts of issues at work today.

  • djgillespie9 David J Gillespie (@djgillespie9) reported from Brisbane, State of Queensland

    Come on @kayosports fix your streaming 👎 Don’t tell me that it’s my speed, I’ve got ultimate speed!!! No problems with other apps - like Optus Sports 🤔

  • faelingx faeling 💜 (@faelingx) reported from Brisbane, State of Queensland

    hi you keep trying to charge me $500 for general use damages on screen/pixels UNDERNEATH the screen on a lease phone I had. You know that's a manufacturer fault right? Are you ok @Optus can you fix this stupidity thanks.

  • etredoo D (@etredoo) reported from Brisbane, State of Queensland

    @optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

  • etredoo D (@etredoo) reported from Brisbane, State of Queensland

    @optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

  • realfitzy1971 Michael Fitzgerald (@realfitzy1971) reported from Gold Coast, State of Queensland

    @Optus Don’t do it, it’s rubbish and the service is appalling.

  • TimmyfromOz888 Timmy (@TimmyfromOz888) reported from Brisbane, State of Queensland

    @mspoppyvgk6 @Sairs_05 @Optus Mine actually been pretty since actually got the connection sorted and my actual data on phone is terrible at home lol

  • Flansq Twenny-Juanita. (@Flansq) reported from Brisbane, State of Queensland

    @Optus Hey there. My mobile service has died completely. Is there any known issues going on? Waiting 15mins for an agent on live chat suggests maybe there is but not sure.

  • GaryThomasEllis Gary Thomas Ellis (@GaryThomasEllis) reported from Brisbane, State of Queensland

    Bloody hell #Optus 6 ads in a row in a subscription service is beyond reasonable. All the ads were for your own products.

  • Flansq Twenny-Juanita. (@Flansq) reported from Brisbane, State of Queensland

    @ch1ch01 @Optus Yeah. I reported as well — and also raised it in live chat. Spoke with another person on Optus here and they also have the same issue (actually said it’s regular at this location)

  • duttonkona andrew dutton (@duttonkona) reported from Brisbane, State of Queensland

    Been 2 days without NBN in Mansfield qld. Silence from @optus but they confirm there is an outage.

  • stevemedley Steve Medley (@stevemedley) reported from Brisbane, State of Queensland

    @Optus, hey Floptus when are you finally going to finish work on the Cell Tower in Clontarf? At one stage it was supposed to be finished by mid Jan, but it is still dragging on! In the meantime I get 4th world service! Download speed 10.3, upload 1.16, and this is on 5G

  • Flansq Twenny-Juanita. (@Flansq) reported from Brisbane, State of Queensland

    @ch1ch01 @Optus The issue resolved itself once I left that immediate area but had to get a few towers away first.

  • emeerana Imran Ali Rana (@emeerana) reported from Brisbane, State of Queensland

    Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • charlietech Charlie (@charlietech) reported

    @Tegan_Writes I thought it was good of auspost to do this btw. i know that 1) Auspost use the Optus network 2) my data is not connected to Optus - but i also know many other customers would not know this.

  • Billyme123456 Killy (@Billyme123456) reported

    @9NewsAUS Optus will never be able to redeem themselves.

  • Natasha88544451 Natasha (@Natasha88544451) reported

    @lenoretaylor I'm an Optus customer exasperated by chat bots and poor communication BEFORE the data breach. And actually, ongoing. Today, have got 2 texts. 1: tells me my account is going to be debited shortly for this month's bill. 2: my payment's late & I'll be cut off soon. Which is it?

  • clarkjourno Philippa Clark (@clarkjourno) reported

    I haven’t seen it reported anywhere, but do we know whether the Optus hack also affects other providers that use the Optus network (like Amaysim)?

  • stilgherrian Stilgherrian (@stilgherrian) reported

    @GeoffSpinmonkey @GavinWakeupint1 They may have to change that. Service NSW is already working with Optus, they say.

  • CricketnBeer Aaaarrggh not you again. (@CricketnBeer) reported

    @RonniSalt @Optus You never let your IT people near your real data without sign off from board. Bet you that was not the case here.

  • arckstar Sandi Hill & Arckstar (not that sort of hill/sand) (@arckstar) reported

    @ViscusGaming @6NewsAU @Optus It was freely available hence 9mill + exposures, it shouldn’t of been freely available,that’s why Optus is the one that failed & the “baddies” They, the so called Hackers actually didn’t have to hack anything bce Optus fail under the Australian privacy act. How & what they kept

  • steve_wells1 steve_wells1 (@steve_wells1) reported

    Authorities are suggesting that due to the grammar errors in the #Optus hackers demands he/she is from a non English speaking background…..if they’re going by bad grammar I’d be looking at a Queenslander!

  • nix70slovechild Nicky Byrne (@nix70slovechild) reported

    @Optus your lack of customer contact and now my details have been released - I will be approaching legal you have failed us all and deserve to pay the price for illegally keeping our drivers licence, passport details - we will make you pay now and I switching telcos #optusfail

  • throau Jethro Rose (@throau) reported

    @Veeteejay1 @danilic Given even dealing with Optus accounts over billing inquiries is so freaking difficult as a business customer I’m not surprised