NBN Outage in Swansea, State of New South Wales

@exetel @chuggins9000 @NBN_Australia Thanks Rehan, but it is not an Exetel problem, all my neighbours have the same problem. NBN Co decided not to deluver high speed internet infrastucture to our Adamstown Heights area.

@NBN_Australia It is not a fault. It is a NBN design issue. If a house is 1.2km in cable length from a Node, can they expect 80mb or more in connection speed. Very simple yes/no answer is all that is required.

Almost 2 hours got get Telstra Big Pond wombles to reset the NBN password. And I know what I’m talking about ... good luck if youre not network savvy. No I don’t want to use your shitty router, I want to use my good one

Been a glorious 3 days with the NBN down. Apparently Telstra are going to actually show up today. It’s been kind of nice tbh.

@alexwantscoffee @NBN_Australia Exactly my thoughts. And no amount of help from the service provider is going to change the amount of users on the node, or as you say, magically turn the copper lines to fibre optic.

@NBN_Australia It’s directly related to the ‘fibre to the node’ loading, that can’t be fixed. Nor can the crap quality of the telephone lines in this area be totally replaced easily.

Big **** off to telstra for somehow making my first gen nbn (fibre to the house baby!) slow as all hell

@Vic_Rollison Gees, we probably still wouldn't have an ETS by now, a 2nd rate NBN and a system which favours the rich and blames the poor and unemployed for wearing those ugly old Vinnie's clothes. Wait a minute

@Telstra Got this message today “Hi, you recently contacted us about the Internet issue on your NBN Service. We believe this is now fixed” Guess what....STILL NOT WORKING!!! #australiasworst company

@Telstra another day goes by and still not resolved......June 26 and no NBN. Entirely Telstra problem when by mistake they put “restrictions “ on the account but it takes forever to lift them. BTW was in credit when restrictions where wrongly imposed

@heatherewart1 @SwannyQLD @abc730 YES the NBN is my weather gage, whenever it's going to rain the NBN goes down

@Telstra are just plain hopeless. Have been trying since May to fix a Telstra “error”....up to call 46 and each time assured it is fixed. Even have emails saying fixed but still NBN speed 0.002!!! World class!!

@Telstra why is @NBN_Australia so slow tonight at 2.75kbs. Woeful. Two hours and still can’t download a movie that runs for same time.

@Cummins7Robert @SBSNews @ScottMorrisonMP The LNP is just being the attack dog controllers for Murdoch. Murdoch and his father were and still are hell bent on killing off the ABC and anyone not on their payroll. Look who is pulling the strings. The LNP did similar shit for FOXTEL by stuffing the NBN to make Netflix bad.

@Internode once again our @NBN_Australia connection is out because it has rained. Please fix the physical connection to our house. It is NOT a problem in our house. It is a problem with your ancient corroded copper network. Please repair immediately.

Another 12hr outage from @telstra NBN. This is ridiculous. Maybe at some point I’ll have internet again.

@JaneCaro @Telstra The whole nbn is a joke, mate who works for them told me ours will never be any good because the copper goes thru a flooded pit at the end of our street.

Farrrrrrkk! When Fifield is questioned about the price of #NBN packages the best he can come up with is "they would cost more under Labor". It just rolls off their tongue so easily. "Take longer under Labor ", "cost more under Labor" and they're never questioned. Shits me.

@RavnilRanjay @ScottMorrisonMP There is a projected possible potential surplus... And then only if all the unicorns fat at the same time. This is a surplus like the NBN was a solution #fraudband #fraudsurplus

@Scamwatch_gov @nswpolice I don't care if they scam me, just get my damn NBN hooked up

Dear Incoming Labor Government (I hope), please fix Malcolm's NBN mess. Happy for some of my taxes to be used for a good nation-building project.

@chrismurphys It is easy to blame Retail Service Providers the issue is that there was a change in Government policy that meant that the nbn was now using infrastructure that should have been de commissioned under original plan

Our NBN always goes down when it rains. I guess those poor packets aren’t very good swimmers

Like clockwork.. it’s raining on the central coast so @Telstra @NBN_Australia is not working .. Set your watch by it ..

I'm getting same from #Optus - quality of the "high-speed" #NBN is shockingly bad.

@albericie @CarrollRory @Telstra24x7 I’ve been with Internode for 14 years, hooked up to NBN last December. No problems whatsoever at any stage.

@Telstra your NBN service is as good as your customer service. Absolutely embarrassing

@Telstra how ******** can you win an award or more so issue an award when you can not even provide an internet service. And you customer service for the NBN is ******* outstanding...🙄

@fat_lenny @Stannycfc @MEMBER4KS @ShayneRarma @BrettGriffo TBH I am yet to see the #MadeofNewcastle ads on TV. Already seen the Knights Membership ad a few times. I suppose that's the advantage of NBN (part of the Nine network) actively promoting it's own "product".

@Telstra Yes because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

@Telstra No because every time it rains water gets in the node and we lose service .. @Telstra know about it and so does @NBN_Australia and no one fixes it .. no wonder you both have so many complaints

It’s raining so @Telstra’s @NBN_Australia is not working .. ho hummm ....

@PSCouncil You will be promised speeds you will never get. If you complain the nbn blames the retail seller and they blame the #nbn good luck as you will need it. #auspol

@Telstra Ethan, I didn’t get into contact with your nbn team. But I’ve done a complete reset and working fine. I used to have no issues with my Telstra nbn/phone line modem in bridge mode and wifi off as use my netgear nighthawk. Looks like using Telstra modem in bridge causing issues.

Fix your service @Telstra so quick to charge your customers $15 late fees but can’t even supply a solid nbn and telephone service. Still no internet or phone after 4 days of on and off service. Will I get my $15 late fee back....doubt it!

Hey but when the NBN is down it is a great back-up just like the old phone that doesn't need power to work. #technology will always need a redundancy

@lakemac Lets talk about the #nbn speed lies. Pay 100 get 50mbps pay 50 get 30mbps as each plan has different bandwidth to get the 50 you have to pay the 100. They never provide adequate band width it’s all lies just wait for 5g and the death of the nbn. #auspol

@NBN_Australia Thx. Keep rolling out a 2nd rate broadband network and wasting taxpayer money. At least we are now rid of the chief culprit in @TurnbullMalcolm

2 whole days without internet no feedback from @Internode support. No idea when it will be fixed. Completely unacceptable @NBN_Australia #nbnfail

I don't know why but Telstra or NBN has gone to trash since two nights ago and when the internet is up, I can get barely 5 minutes of it. Fix your damn thing already

Sick.. My net just died watching game awards **** you NBN

@7NewsAdelaide @ScottMorrisonMP @ElleGeorgiou This Prime minister and Party are a joke. They have no foresight into the future of our country and job market. Thats why we have a terrible nbn and now a push for digital tax. They are incompetent and stupid.

Telstra's customer service really is terrible. I enquired about suspending my NBN account while I don't have a fixed address with the move to Brisbane and they're like "that's fine, we'll just keep charging you then you can reconnect whenever you're ready". Idiots.

@NBN_Australia It would be great to have English speaking technicians who actually listen to an experienced IT Consultant and don't just fob us off when we know more about the connection to our house than they do. This service has been ******* disgraceful so far.

@benconroy55 Hi Ben. We sincerely apologise for the delay in installing your NBN service, we'll chase this with our NBN Provisioning Team for urgent feedback; at the moment we are still awaiting for NBN Co,'s update. -Shane

Telstra wireless NBN having another outage tethered my mobile to stay on the net 4G faster than the NBN but data charges dearer :-(

@TPG_Telecom Despite constant communication throughout the last month about not having internet since we paid for it a month ago, ye have taken another months pay today. What a service! #wantarefund #scam #joke #TPG #NBN

@NBN_Australia On the other end of the spectrum @Aussie_BB Support has been very helpful and always commendable for their great customer service, Now I am stuck in limbo due to an NBN policy that Poor performance wont be investigated if any future Maintenance is scheduled for my connection. 1/2

@NBN_Australia Please help me