NBN Outage in Erina East, Gosford Shire, State of New South Wales

@NBN_Australia Hi there. Can you advise how I connect free to air tv via nbn FTTP? I've been told that my property falls under the NBNCo network and as such free to air television needs to be connected via NBN fibre. Please advise

@ScottRhodie @exetel Yeah was very happy to go back to internode and return to a normal NBN service!

Did anyone’s @TPG_Telecom’s NBN ago down in Potts Point / Rushcutters Bay / 2011?

@Telstra Yes NBN stuffed it up. They put our cable in the wrong port, or the other way around. Either way, it's fixed now, and your company didn't fix it. I still have an outstanding fault when I called the automated message 10 minutes ago. I need my account closed. Mobile to remain ...

@Aussie_BB I’ll have to call in later, but you definitely have the updated email as I’ve been getting invoices there for many months now. Is there a separate system that sends out the NBN outage notification that doesn’t just use current email on file?

@Aussie_BB hey folks, just got an email about an NBN outage, but it went to my old email address. Can you check to see if there’s somewhere in your records that may not be updated? Invoices & other emails have gone to the right spot, just this outage notice is misdirected.

@domnixon1984 @Internode @nbn I am going through this same mess at the moment. So poor. I understand things got wrong but the whole customer service process is a mess, I'm furious!

So tired of intermittent slow nbn

NBN down...

@DianneCostin NBN had been down 3 hours here. #LNP 101

@DoctorKarl So sad that NBN is a fail completely system, rather than a Failsafe system.

@Stella_Cluster @DoctorKarl Once you are on NBN,(basically everything) , no power,no phone. Solution is to add back up power where the premiss connects to the network apparently.

We are a decade behind with fast internet. Do you trust the #LNP to fix the #nbn? If not, #PutLNPLast

Nbn is down

@ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...

Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN

@isaacfloyd13 @PaulFletcherMP So another $480m spend on NBN.....an NB that they fkcd.....double what they said spend, 2years late & we are now 22 down the list WW....A total FU......overpriced, underspeed & full of spin

The technician came and my internet is still broken. There is an open fault ticket for the @nbn network team to fix the network tap in the pit at the front of the house. According to @Telstra, there is no ETA on the fix.

The @NBN tech came. The carrier signal strength is - 15dB. Max is - 10dB. So it's too weak to work. But it's raining, and their test equipment isn't waterproof. So they couldn't check the connection box at the side of the house. So, day off work for zip. @Telstra

@Telstra The @Telstra faults person hung up on me when I insisted she contact @NBN to find out what was going on. Is the fault at my premisis, or in the area as I was previously told? As far as DMs go. I've wasted hours down that rabbit hole before, for absolutely no gain.

Are you going to upgrade my internet or not, random phone caller from a noisy indian office purporting to be from "The NBN" even though @NBN_Australia doesn't *do* specific customer support and you go through your ISP?

@LaLegale @IxatDnats @AlboMP Rud gillard gave us the NDIS NBN Gonski RC into institutionalized child abuse raised the tax threshold for low incomes and more, some ppl are just never happy.

@Telstra Thanks for supporting @NBN_Australia to move my NBN line without my permission, and delete my business internet service. This was NOT requested, and has destroyed my business for the last 3 days. And 2 hours on the phone to @Telstra each day has resolved NOTHING.

@iiNet So everyone can read this, basically IINet have blamed me for not having a better NBN plan rather than address their unprofessionalism. They tried to upsell me a new, more expensive NBN plan rather than actually address my issue.

@iiNet @NBN_Australia called your helpline yesterday as my internet went down. I booked a tech for this morning who did not show. I needed this broadband fixed so I could send documents to a client. Called back and was told I had to book another appt for tomorrow.

@NBN_Australia Yes, it's very slow and you refuse to do anything about or even respond to my written complaints. I've now had to write to a Minister. Ps - please don't tell me to contact my ISP or go through your list of checks. The problem is with your infrastructure.

Just spent 10 mins winding up an obvious scammer wanting to upgrade my NBN connection. So "Alex" from "NBN tech support (subcontinent division)" maybe next time you should call someone that actually has an NBN connection.

Daily phone calls gravely warning that my NBN Internet connection will be disconnected. I play along & say I'm ok with that. They hang up. Very rude.

@tiali_15 oh- i meant the provider Aussie Broadband (if u were looking to change)! but no yeah nbn is kinda ****. australian internet is just kinda bad in general 🥲

@myleylines Its decent when it doesn’t have an outage twice in a week and doesn’t interfere with the my stream quality. (What I have is wireless broadband, not NBN because apparently NBN sucks) They can’t even blame the weather because it was a beautiful sunny day in SA 😒