NBN Outage Report in St Helena, Banyule, Victoria

Problems in the last 24 hours in St Helena, Victoria

The chart below shows the number of NBN reports we have received in the last 24 hours from users in St Helena, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map Near St Helena, Victoria

The most recent NBN outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Total Blackout	2 days ago
Melbourne	Internet	2 days ago
Melbourne	TV	2 days ago
Melbourne	Internet	4 days ago
Melbourne	Wi-fi	4 days ago
Melbourne	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near St Helena, Victoria

Latest outage, problems and issue reports in St Helena and nearby locations:

• 
  Mike 🧼 (@mikedoeslife) reported 34 seconds ago from Melbourne, Victoria

  Life on @optus 4G home wireless. I get 20mbps down on a good day, but at any time, day or night, it can just drop out the butt like this. NBN available in my street from next month, but who knows if it’ll be any good... at least it’ll be FTTC, so that’s something.

• 
  Jason Edward Hill (@jasonehill) reported 3 minutes ago from Melbourne, Victoria

  Another day another @TPG_Telecom & @NBN_Australia outage. Think they’re trying for a daily outage

• 
  Andrea Jackson (@andyjay_81) reported 3 minutes ago from Melbourne, Victoria

  Cancel @NBN_Australia install through @Telstra (a story in itself) using the app to continue to see out our contract on ADSL but continue to get calls to book another install time. Try calling to resolve and they won’t take my call despite an email telling me to call 😡

• 
  Sam Currie (@samcurrie) reported 7 minutes ago from Melbourne, Victoria

  @Optus once again no signal (NBN HFC) in Hampton 3181. The service the last couple of days has been horrendous

• 
  Guido Tresoldi (@GuidoTresoldi) reported 9 minutes ago from Melbourne, Victoria

  @hisaflog NBN and internet not working for me since Tuesday. Fortunately I got data. Can’t bother reporting it now.

• 
  Tully Fletcher (@TullyFletcher) reported 13 minutes ago from Melbourne, Victoria

  @NBN_Australia your network is garbage. You’ve had outages in our part of Melbourne all day. You told our ISP it was fixed but it isn’t. Good thing there isn’t a global pandemic keeping us at home and entirely dependent on your service for our jobs and lives, or we’d be stuffed.

• 
  Dj (@djaw85) reported 17 minutes ago from Melbourne, Victoria

  @tomwoodau @negri_thomas @ClaytonTFord @Optus @NBN_Australia Our next-door neighbour has @Telstra an has had no issues. It’s interesting that the cable/wire issue doesn’t seem to be affecting all providers atm - just @Optus... absolutely poor customer service also

• 
  distant tom (@tomwoodau) reported 20 minutes ago from Melbourne, Victoria

  @djaw85 @negri_thomas @ClaytonTFord @Optus @NBN_Australia @Telstra Yeah must be an Optus backhaul issue

• 
  Krystin Beth-Moore (@krysbethmoore) reported 21 minutes ago from Melbourne, Victoria

  Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

• 
  Ed Zhao (@edzhao_com) reported 24 minutes ago from Melbourne, Victoria

  @VodafoneAU terrible! Bought nbn in late April. Still no FTTC box after three weeks! After enduring hours of waiting on the phone, the kid could only say “it’s pending” then cut off! This is really quite ridiculous!

• 
  Jason Edward Hill (@jasonehill) reported 25 minutes ago from Melbourne, Victoria

  Another week another @NBN_Australia & @TPG_Telecom outage. Less than 5 days this time - shocking 🤬

• 
  Ron Nelly’s son 👀 🦘➡️🇦🇺 (@Dlanorx) reported 27 minutes ago from Melbourne, Victoria

  @Askgerbil @DoctorKarl @TurnbullMalcolm Actually the original purchase of the Telstra cable network, was to remove and compensate Telstra as a network, and provide NBN with infrastructure for laying their cables

• 
  tardis3 (@tardis3) reported 32 minutes ago from Melbourne, Victoria

  I rang @Aussie_BB again today. It has been almost 2 weeks since the failed install. Advised that the @NBN_Australia is still scheduling a repair to the pit issue. Might be several more weeks to wait.

• 
  distant tom (@tomwoodau) reported 35 minutes ago from Melbourne, Victoria

  @negri_thomas @ClaytonTFord Likely to be just Optus' fixed backhaul, no reports of an issue with Telstra I can find, and Optus mobile data working. @Optus please provide more details of this significant outage! (ping @NBN_Australia)

• 
  Chris Jones (@cpjones44) reported 37 minutes ago from Melbourne, Victoria

  Service delivery of @NBN_Australia is absolutely atrocious. Less than 12 hours notice of 'planned' maintenance on 12-May. Less than 5 minutes notice of 'planned' maintenance today. It really is a sub-par network which has Australia 20 years behind the rest of the world #fail

• 
  Franck (@Le_digital_frog) reported 42 minutes ago from Melbourne, Victoria

  Without @TPG_Telecom and @NBN_Australia connection for the past 48 hours now. No tech updates from NBN at all! Shocking customer experience #Prahran #NBN

• 
  💧Don Smith 🐨 (@1electricdon) reported 43 minutes ago from Melbourne, Victoria

  @NBN_Australia Sorry you still rely on an old copper network so will always struggle to provide what FTTP has the ability to do then you pass service issues back to RSP too many tiers for service to be effective

• 
  Graham W Kidd (@grahamwkidd) reported 45 minutes ago from Melbourne, Victoria

  @PatFromKilsyth @3RRRFM @NBN_Australia Not my issues dude.

• 
  David Morison (@davmoro) reported 48 minutes ago from Melbourne, Victoria

  Biggest telecommunications company around and I can’t get to speak over the phone to a @Telstra about a @NBN_Australia connection... **** service!

• 
  Jason Edward Hill (@jasonehill) reported 55 minutes ago from Melbourne, Victoria

  @NBN_Australia Yep check this every day - never anything planned. Always an outage and then you have to investigate. Not good enough

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  g Sullivan (@GGandjmobile) reported 4 minutes ago

  @andy_penn I bet all the 🤡 thatmeant the Company required “a turnaround “ are all still there or got huge payouts. You must be stupid Andy. I’ve spent two weeks trying to get my NBN connected.Transferred over and over and today get asked “Have you plugged your modem in?” FFS Andy resign!

• 
  bridget boson (@bridgetboson) reported 4 minutes ago

  @LaniRefiti @NBN_Australia @SpaceXStarlink Good! #Skymuster is unreliable, constant maintenance, hours long resets, crap customer service, no warnings of scheduled shutdowns... etc No internet here for 13+hours, re-boots aren't working, retailer won't answer the phone. Skymuster is pathetic, intermittment service at best

• 
  Aaron Sempf (@pseudyx) reported 4 minutes ago

  @launtel haven't had internet since 11.30pm last night. NBN suggests it's you not them. No one is answering the support number and no one has responded to my zendesk ticket... what's going on?

• 
  nbn™ Australia (@NBN_Australia) reported 4 minutes ago

  @Ozziebon Hi Edna, that sounds very frustrating. Sorry to hear that you're experiencing these issues. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2

• 
  🇦🇺 Zorbacles (@Zorbacles) reported 5 minutes ago

  @niccoplaysgames @Shleeable @NBN_Australia Damn the man

• 
  Andy Dufresne (@andydufresne23) reported 12 minutes ago

  @TPG_Telecom my home nbn internet FTTN connection is down in North Melbourne, Victoria. It's been down for 24 hours, what's happening?

• 
  Paladin 🕹 (@whoispaladin) reported 18 minutes ago

  @hexsteph Yay! After your ongoing issues getting this to happen, it must be such a relief. We just had an NBN tech out today fixing our FTTC. Back on the information superhighway!

• 
  Lenora (@LenoraAu) reported 18 minutes ago

  @Telstra No offence Shannon but when we needed help was when our internet was down for over 3 and a half hours on Thursday when we were working. Nobody answered my msg 31/2hrs I had to re msg before anyone bothered to reply. By which time the nbn service was restored. Poor form Telstra.

• 
  Peter (@psg_au) reported 19 minutes ago

  @NBN_Australia @ShadiKennedy Yes, your always sorry, BUT do you do anything to improve your service or the quality of your network - NO. That would take planning and actual Talent - NBN has neither.

• 
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