NBN Outage Report in St Helena, Banyule, Victoria

Problems in the last 24 hours in St Helena, Victoria

The chart below shows the number of NBN reports we have received in the last 24 hours from users in St Helena, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map Near St Helena, Victoria

The most recent NBN outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Wi-fi	48 minutes ago
Melbourne	Internet	10 hours ago
Melbourne	Internet	2 days ago
Melbourne	Internet	2 days ago
Melbourne	Internet	2 days ago
Melbourne	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near St Helena, Victoria

Latest outage, problems and issue reports in St Helena and nearby locations:

• 
  Scott and Nadia (@ScottAndNadia) reported 45 seconds ago from Melbourne, Victoria

  @Telstra we have been trying all day to talk to someone about connecting the nbn cable that is taped to the power pole at the front of house 🏡 to our actual house? I would suggest you overseas call centre needs training we have 4 hang ups and 3 x call the number we can’t help??

• 
  Michael Smolders (@smoldemi) reported 5 minutes ago from Melbourne, Victoria

  Hi @Telstra my nbn connection dies temporarily again, and still my "smart" modem doesn't kick over to 4G as promised. Why does this keep happening? Remote service repair from last time still didn't fix it.

• 
  Nick (@nick_komo) reported 6 minutes ago from Melbourne, Victoria

  @jiggyjet1 Off and on but on now. Lately down alot i suspect NBN installations in area. But should be compensated and better warnings

• 
  Scott Wright (@scottwright87) reported 8 minutes ago from Melbourne, Victoria

  @Steen_Dr @TPG_Telecom I’m having the same issue today. NBN drops out every 20 mins. Have to reset the box to get it to work again, briefly...ascot vale Vic.

• 
  Alan J Wright (@alwriting) reported 9 minutes ago from Melbourne, Victoria

  It's not just gamers clogging up the NBN. We're all to blame really. By using the NBN, we are obviously ruining a brilliant system and preventing it from reaching its true potential. I can see that now. I feel awful...

• 
  Myles Harris (@millionsofmyles) reported 10 minutes ago from Melbourne, Victoria

  @Telstra Phones and NBN down for a restaurant right now. Can take cash only... Running out of time with the on hold eh.

• 
  Glen (@glensarsero) reported 12 minutes ago from Melbourne, Victoria

  Hey @Optus I’m getting daily dropouts with HFC NBN. The support team have been unhelpful. Concierge service is useless. I keep asking them to log a request with NBN but they keep giving excuses. On the one occasion a ticket was logged, they closed ticket immediately.

• 
  Dave Anderson (@daveando) reported 16 minutes ago from Melbourne, Victoria

  @Telstra My NBN is with iinet but I was instructed to contact Telstra because it’s Telstra infrastructure. If I’m mistaken please let me know. I’m chatting to support right now and it seems we are getting close on getting some sort of answer :)

• 
  Brendan Lloyd (@iambrendanlloyd) reported 20 minutes ago from Melbourne, Victoria

  @Optus hey hey, I'm in Brunswick West and have been having NBN drop outs for nearly a week now, terrible wifi speeds while sitting right next to the modem, one person can stream while the other struggles, I've restarted NBN box and router multiple times. What's up?!

• 
  𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺 (@stirlospace) reported 21 minutes ago from Melbourne, Victoria

  @LDenshire @DrKathleen1 This x10000; I’ve heard about 1 good story out of about 50-100 bad ones ;/ it seems similar to the NBN but is far more life / health threatening

• 
  Mark T Perry (@MarkP561) reported 27 minutes ago from Melbourne, Victoria

  @Telstra Nth Alphington 3078 absolute crap nbn 3.3 Mbps download! Is there a fault? Working from home very difficult ☺

• 
  Liam Fitz (@Fitzwah) reported 28 minutes ago from Melbourne, Victoria

  @Telstra I wake up this morning with no NBN and 4G struggling. ETR Tuesday! Was working ok last night. So my smart modem is useless due to the 4G issue..can't even hotspot.

• 
  Sumi (@SumiWumi) reported 28 minutes ago from Melbourne, Victoria

  @Optus your NBN in Toorak Vic is horrible! I have had to reset the modem atleast 10 times - dial up in third world countries gives better network! And conveniently Sunday there is no help

• 
  Sumi (@SumiWumi) reported 30 minutes ago from Melbourne, Victoria

  @Optus Hey problem still dissent seems to be resolved ! Is nbn down in Toorak Vic ? I am using my 4G backup

• 
  SharpxxPlays (@SharpxxPlays) reported 39 minutes ago from Melbourne, Victoria

  @NBN_Australia Good news I fix it by replacing the telephone cable, every time the power goes out the telephone cable dies

• 
  Brad Stephenson☕️ (@Shuttlecock) reported 43 minutes ago from Melbourne, Victoria

  @AboutIndia My apartment building can't get the NBN even though our street has it. Cancelled the wired internet service a few months back because it was so slow and switched to Optus 5G broadband. Literally 2 blocks from 2 different 5G towers but modem just disconnects.

• 
  Sarah Cretu (@crets_drums10) reported 46 minutes ago from Melbourne, Victoria

  Never thought anything could be slower than Australian NBN but here we are with only 2% of Australians vaccinated 🥸 @ScottMorrisonMP

• 
  PlungerVax (@plunger007) reported 46 minutes ago from Melbourne, Victoria

  Any suggestions for NBN provider in inner nth Melbourne? @Optus 5G is fast ... when it works. Which is less and less. I've wasted dozens of hours & $$$ on this **** service which was dodgy from beginning. Think the Nokia modem is the problem. But support is almost non existent

• 
  Sheeds (@Sheeds_au) reported 57 minutes ago from Melbourne, Victoria

  Power is out. Wild weather in Melbourne. Happy I could get to my NAS for a proper shut-down on backup UPS power to save myself a 3 day volume rebuild/consistency check! Dream machine is still running but the NBN fibre connection box does not have a UPS backup on it...

• 
  Glen (@glensarsero) reported 58 minutes ago from Melbourne, Victoria

  Hi @NBN_Australia I’ve had 9 dropouts in 2hrs. My provider says they change things but still the same issues daily. Need this sorted. I’ve changed providers recently and the issue still persists. Can you help?

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jackson Pavone (@Pabu22) reported 6 minutes ago

  reminder that NBN cost 51 billion and is still terrible

• 
  David Airlie (@DaveAirlie) reported 7 minutes ago

  oh man MTU problems in 2021 not sure ISP or NBN will give a crap. Annoying since it just started overnight. OSX Catalina with 1500 MTU can connect fine, Fedora/RHEL with 1500 MTU is having some issues.

• 
  Nicola Cox (@nicolacoxint) reported 12 minutes ago

  @Telstra You messaged NBN out for two hours last night for updates - not working well and see out until night 31/3?

• 
  Democracy is so good Corporations own it (@DemocracyIt) reported 17 minutes ago

  @LucyTurnbull_AO Could it be that copper based injections are really inferior to fibre to the premises type injections, cost more, offer less, help Murdoch, ruin our infrastructure, sell out Australia all to become PM. Oh Covid vaccine, sorry thought you were asking why the NBN is shot=>LNP.

• 
  Daniel Superina (@DanSuper73) reported 20 minutes ago

  @neil_killick @Aussie_BB 2/ And it can be hard to tell. And the ISP will normally still get you to go through the motions to check whether it’s your home network, so reproducing it straight out of the NBN box via Ethernet is a good start. Fingers crossed!

• 
  Peter (@psg_au) reported 24 minutes ago

  @NBN_Australia Hi, Tech has attended this morning. Checked my line, chased line back to the exchange. Problem is it is not fixed. Was good for 1.5hrs, now the dropouts have started again, RIGHT in the middle of updating remote Server Firmware. Is it REALLY that hard to provide STABLE internet

• 
  PoolBoy (@poolboyuk) reported 28 minutes ago

  @NBN_Australia @womensday I choose to challenge you to fix my nbn which drops out in the rain

• 
  Dwayne Dixon (@TheDwayneDIxon) reported 29 minutes ago

  @NBN_Australia why have a customer support number if it’s a dead end? Every option eventually hangs up on the caller.

• 
  Peter (@psg_au) reported 30 minutes ago

  @Telstra FFS TELSTRA, when are you actually going to get your call centres back up and running? The App is a joke, this whole Web service thing is a joke. NBN Left 1.5hrs ago and the DROP OUTS have started AGAIN. Not fixed, please re-open

• 
  Simon Sharwood (@ssharwood) reported 30 minutes ago

  Many critics of the MtM NBN made inability to carry multiple HD video streams a big part of their objections. Now the ACCC says Netflix - which optimises the heck outta everything - can squeeze four HD streams down a 12Mbps link. Yes, I know the NBN still has many shortcomings.