NBN

NBN Outage Report in St Helena, Banyule, State of Victoria

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in St Helena, State of Victoria

The chart below shows the number of NBN reports we have received in the last 24 hours from users in St Helena and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in St Helena, Banyule, State of Victoria 12/19/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near St Helena, Banyule, State of Victoria

The most recent NBN outage reports came from the following cities: Melbourne and Balwyn North.

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City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaMelbourne Internet
AustraliaMelbourne Total Blackout
AustraliaMelbourne Internet
AustraliaMelbourne Internet
AustraliaMelbourne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near St Helena, State of Victoria

Latest outage, problems and issue reports in St Helena and nearby locations:

  • cpjones44 Chris Jones (@cpjones44) reported from Melbourne, State of Victoria

    Service delivery of @NBN_Australia is absolutely atrocious. Less than 12 hours notice of 'planned' maintenance on 12-May. Less than 5 minutes notice of 'planned' maintenance today. It really is a sub-par network which has Australia 20 years behind the rest of the world #fail

  • VitoCDoria Vito Doria (@VitoCDoria) reported from Melbourne, State of Victoria

    @Optus It's now 36 hours since the NBN has been down.

  • grahamwkidd Graham W Kidd (@grahamwkidd) reported from Melbourne, State of Victoria

    @NBN_Australia I'm currently working with 13 22 00 to figure out why NBN is not working. There is no smooth sailing.

  • Hutton_Lab Craig Hutton (@Hutton_Lab) reported from Melbourne, State of Victoria

    @DuttonChemistry @sjwill99 @gnljameson @p_schwerdtfeger A tangential issue, but Oz can never do online teaching properly with our half-baked NBN. 5 people in my house trying to do live sessions on Zoom/Teams through a single (newly laid) coaxial cable doesn’t work. We are ‘lagging’ in so many ways.

  • raymond3020 Adam Gemmell (@raymond3020) reported from Melbourne, State of Victoria

    @optus NBN down. Can’t log on to my Optus account. Can’t find a phone number to call Optus to find out why no NBN. #fail

  • SeeingWithStars Stephanie Johnson (@SeeingWithStars) reported from Melbourne, State of Victoria

    Anecdotally we have a very slow internet The NBN should never have been stepped back Change the management if you must but don’t mess with the plan

  • philomglol Phil Wait (@philomglol) reported from Melbourne, State of Victoria

    Another day another @NBN_Australia scheduled outage

  • ellisoconnor 😷Champagne Dame of Oz 🥂 (@ellisoconnor) reported from Melbourne, State of Victoria

    @selga55 Yes as it was a condition of our NBN but we never answer it

  • Mike_Young88 Michael Young (@Mike_Young88) reported from Melbourne, State of Victoria

    @wendy_harmer @NBN_Australia Good service sure makes a difference. 🙂

  • JohnnyLydon jk (@JohnnyLydon) reported from Melbourne, State of Victoria

    Trumble (sic) you are the mug. A chancer who got lucky in the dial up Internet era & you thought you knew it all. The decaying ex Telstra infrastructure you you said would give us a quicker cheaper nbn is a slow moving disaster. It is inadequate & will cost billions to replace

  • edzhao_com Ed Zhao (@edzhao_com) reported from Melbourne, State of Victoria

    @VodafoneAU terrible! Bought nbn in late April. Still no FTTC box after three weeks! After enduring hours of waiting on the phone, the kid could only say “it’s pending” then cut off! This is really quite ridiculous!

  • grahamwkidd Graham W Kidd (@grahamwkidd) reported from Melbourne, State of Victoria

    @NBN_Australia I have been told by NBN via Telstra that this is an outage. I have an been open ticket with Telstra on this.

  • grahamwkidd Graham W Kidd (@grahamwkidd) reported from Melbourne, State of Victoria

    @Jeff_Sparrow Try once you've connected. - Not being able to contact the supplier (NBN) and the source of the issue directly. - Once you have lodged a ticket, being actively blocked from contacting support. @Telstra IVR: Your ticket is in progress, you receive updates through the App

  • heathcwilson Heath Wilson (@heathcwilson) reported from Melbourne, State of Victoria

    @JJFyzz @McKellInstitute @TurnbullMalcolm He is on the record already in recent weeks saying the government should never have built the NBN in any form. Should have been built by private sector. 5G technology is already delivering very high speeds. The original cost was extremely underbaked. Would have cost near $200B

  • Daymeaux Daimo (@Daymeaux) reported from Melbourne, State of Victoria

    @iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

  • grahamwkidd Graham W Kidd (@grahamwkidd) reported from Melbourne, State of Victoria

    @NBN_Australia Yeh no. There is nothing great about a 2 day outage.

  • Hutton_Lab Craig Hutton (@Hutton_Lab) reported from Melbourne, State of Victoria

    @NBN_Australia Thanks for the tips @NBN_Australia, but the support I really needed was fibre to the premise! New coax was laid in my street to do HFC. FTTP would not have cost much more. There are physical limitations to copper and it can only be optimized so much.

  • Japandaman71 🇯🇵ジャパンダマン 🍐 ANIMAL CROSSING (@Japandaman71) reported from Melbourne, State of Victoria

    @iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

  • Kentpieterse Kent Pieterse (@Kentpieterse) reported from Melbourne, State of Victoria

    @NBN_Australia it’s almost been 24 hours without internet in some of the Brimbank Council suburbs in Victoria. What’s the ETR at this point as the longer my internet is down, the less of my job I can do. PS I understand you have limited employees due to lockdowns but come on...

  • grahamwkidd Graham W Kidd (@grahamwkidd) reported from Melbourne, State of Victoria

    @NBN_Australia I'm currently working with 13 22 00 to figure out why NBN is not working. There is no smooth sailing.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ey_au_ch EO (@ey_au_ch) reported

    @manaz_d @Aussie_BB @NBN_Australia Since Friday night, there has been an NBN outage in a few south west Sydney suburbs, including Macquarie Fields Minto St Andrews etc. Not a single channel reported it.  I want to get Starlink to avoid the NBN issues that come up every few weeks, not sure if it will be reliable

  • abc_junkee Hoogle Gater (@abc_junkee) reported

    @Telstra been talking to ref 46269883 for over an hour and ask the clown is doing is restarting and recabling equipment. I need my nbn back up. In the past, every problem has been done clown interfering with my line at the pit down the street. I know how to trouble shoot my setup

  • leah_galvin Leah Galvin, CF 🍎🍒🥑🥦🥕🌽🌰🍓 (@leah_galvin) reported

    Anyone else had NBN fixed wireless issues today in #Tasmania ?

  • sdtheman sdtheman (@sdtheman) reported

    @Aussie_BB Not happy with the service guys. @NBN_Australia comes out on the weekend when no one’s home, digs a 3m trench across the yard. Leaves the NBN box hanging with 1 screw and cuts my FTTN cable. Now you’re telling me no one can come out and fix it till Friday! #nothappy

  • Russputin2 Russell Drysdale #We'veGotYouBackBrittany (@Russputin2) reported

    @SuDharmapala @Leinster_Lad Just like Labors' NBN, they deliberately nobbled NDIS by involving their rorting cronies to chow down on it.

  • darryllin1 Darryl Lin (@darryllin1) reported

    @Telstra NBN has been cutting in and out since 945pm. Unplugged both NBN and Telstra modems and replugged again after 1 min. Twice. No improvement. Did a speed test - started with 108/1, then down to 52/0.01, now can't open any sites. Postcode 2220. No outage on Telstra or NBNco

  • abc_junkee Hoogle Gater (@abc_junkee) reported

    @Telstra @Telstra my msg again - ref 46269883. Over an hour and all the clown is doing is restarting and recabling equipment. I need my nbn back up. In the past, every problem has been some tech interfering with my line at the pit down the street.

  • AlexJSmithy Alex Smith (@AlexJSmithy) reported

    Remote area internet is a huge issue @ErinParke2 but there is an alternative to NBN. By end of 2023 Starlink will cover all of rural Australia with high speed internet. Might have been worth a mention on @abcnews

  • ABonsta Bonsta (@ABonsta) reported

    @NBN_Australia Three days of no internet in 3088. Still no update or info about when it might be back up. But we’re still paying for the service and I had to buy more data on my phone. Can’t imagine we’ll be reimbursed 😡

  • ashparamita Ashika P. Paramita (@ashparamita) reported

    @ABonsta @NBN_Australia Same case with me -- I resolved the issue by calling tech support. It was so disruptive!! I hope you get your internet back on soon!