iiNet Outage Report in Parramatta, State of New South Wales

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iowenjones @iiNet Wow. That shit

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@iiNet at this time of night normally between 6 and 11 Mb. Tonight it’s dropping out or operating in the 0.2 - 2 range most of the time. Never had this problem with ADSL2+. Your help site shows a local error @TurnbullMalcolm should be in gaol for inflicting this crap o. the country

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet it seems like there might be an undetected outage in the Caringbah area. Just got through a power cycle of our router and reset it. Still no internet connection despite a perfectly fine wifi signal.

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

@iiNet Customer Ref 1184783189

@iiNet I was on hold for 2 hours yesterday, then was told they would ring me back and they never did. Unable to engage with university and work, this is ridiculous at this time...need help please.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

@iinet My capacity to continue my business (and host a session with @DeptDefence today) depends on your faults team specialist calling me back on my internet problem which has now been constant and unresolved since 8 April. Not impressed.

@Telstra Thanks for hitting me up Telstra, my ISP is @iiNet. Their support phone line is provided by Telstra. That's down. Not your fault.

@Ms_TM @iiNet Same thing happened to me few weeks back someone on here recommend @vaezil he help me recover my locked account In 30mins. His an expert.

@iiNet 11 days of extremely delayed emails with poor customer service and support!

@iiNet @PaulKiem Thanks for the link but that notice says it started three hours ago. My email slowed to a crawl two or three days ago and is now not working at all. Postcode 5014.

@RobCapooch @iiNet iiNet muppets still can’t fix the issue after a week! Why am I paying you?

Hey @iiNet I closed my account in July. 3 phonecalls with associated on hold times & multiple emails and you're STILL sending me invoices!!! WTF!

It seems like @iiNet is once again having problems with its e-mail.....

Hey @iiNet ... after the outage due to the heatwave in Perth, I am now enduring an email (webmail) outage. Two days now. Any idea on when I'll be able to get into my email account? Auburn, Clare Valley.

@iiNet very upset, been without any internet since the 28/12 and the earliest you can send a technician is the 10th??? Very poor, also perhaps someone can tell me how is it can log into my toolbox without internet and view task information being uploaded?

Why is @iiNet service so hopeless?