iiNet Outage in Caloundra, Sunshine Coast, State of Queensland

@TerryOBrien4 @MeckeringBoy I’m with iinet and they just notified me that they cannot provide the 100NBN service they offer.

@iiNet I’ll see what I can do. I’d really hate to go to all this trouble and still find that the problem is at your end.

Just moved and HAD TO change internet services from @iiNet to @telstra. 3 years no issue with iiNet, 1 week with telstra, problems. And don’t think about calling them, huge delays. I love that they suggest I can troubleshoot this problem with the internet, online. #telstrasucks

@Eriksson_Monash @iiNet Ugh! Britt had terrible problems with them. Hope it gets sorted soon!

The next time I get an urgent work query, I will adopt an internet provider approach @iinet and others. Initial inability to solve the issue.’ Buy new modem. Still not working. Escalate. 48 hours wait for a ‘don’t know’. Escalate to next level. Wait 48 hours. Will let u know....

@pwwingman @vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @iiNet Yes the D6300 has worked well for us, and I believe is compatible with NBN HFC, but not with VOIP phone, plus @iiNet say they won't support a modem they haven't supplied. That hasn't mattered while on ADSL, but I'm nervous but being unsupported on the problematical NBN.

@seeker401 @Telstra switching to @iiNet as a result of this odd censorship and just general bad performance for a company that charges premium prices

@iiNet Yep they called and left a message. I appreciate that they are trying to help, but seven days without the internet (and no eta for when NBN will be connected) is really terribly poor form.

@vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet The Choice review of the modem/routers from the main ISPs has the BEST score for wifi performance at 45%, ranging down to 22%. They probably get job lots of redundant product from the manufacturers, who know they’ll be able to sell decent wireless routers to dissatisfied users.

@vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet At least we have HFC, but there’s little point in getting faster speed coming into the house if @Iinet give you a crap modem/router to distribute a degraded signal within the house. And paying 33% more for the privilege.They’re virtually forcing me to buy a wireless router.

@pandacoz @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet Isn't it awful Paul. Forced to have 1950's tech (copper) in the middle of 2019 tech.

@hitinman @vogrady2132 @Phil_B7 @MeckeringBoy @pwwingman Thanks, we’re due to switch over on Saturday. Dreading it. Already we’ve gone backwards, as the TP-Link VR1600 modem/router @iiNet are forcing us to use (they refuse to support 3rd party hardware) has inferior wifi specs and performance to the Netgear D6300 we’ve been using.

@iiNet I received a text message saying that my drop out problem was fixed and it isn't fixed :)