iiNet Outage in Caloundra, Sunshine Coast, State of Queensland

@NotMario05 @iiNet It's not for non payment. Its the weird porn has broken their server

@TerryOBrien4 @MeckeringBoy I’m with iinet and they just notified me that they cannot provide the 100NBN service they offer.

@iiNet I’ll see what I can do. I’d really hate to go to all this trouble and still find that the problem is at your end.

Just moved and HAD TO change internet services from @iiNet to @telstra. 3 years no issue with iiNet, 1 week with telstra, problems. And don’t think about calling them, huge delays. I love that they suggest I can troubleshoot this problem with the internet, online. #telstrasucks

By the time my iiNet refund comes in I’ll already be paid which sucks because I asked for it 3 weeks ago.

@iiNet Any time, as long as the problem has been fixed! I’ve been with iiNet for a long period of time - and am considering another provider if this is not fixed soon. I rely upon internet connection for my work and study.

@iiNet we have been having serious issues for near on 3 months. We’ve spent literally hours on the phone, multiple emails, technicians and still we do not have reliable internet. It’s clear it’s a modem issue but we cannot get it replaced. This is my last try at resolving this.

@iiNet This has been happening for over 3 months now and I've begging help. My next step is going to the TIO.

@iiNet internet has been off most of the morning. Request a call back at 0929. iiNet Calls back at 0958. Staff member hangs up. I request call back again at 0959 and still waiting. No internet. Business not able to function. This has been 2 weeks of poor service.

@iiNet ref: 347597982 ref: 347597982 ref: 346598138 ref: 347453727 ref: 347547799 Customer reference:1185545785 iiNet Invoice 699476019 Have a listen to all the voice recordings. Your company do not understand customer service. Especially during difficult Covid times. IInet is bad.

@NBN_Australia Was an iiNet issue. Restarted all the things and then when I finally called iiNet OF COURSE it started working.

@iiNet Thank you for the reply, I've recycled modem a number of times this evening to try to get WiFi back on its now 2am and still not working. It's obviously hardware issue that I need fixed as working from home, thank you.

@iiNet I asked for a call back but didn't received any call. There was no resolution given. Just told charges are for admin fee. But it was never communicated to me at first place.

@iiNet It is very disappointing that iiNet deducts $10 fee on disconnecting the service. No one informs when you place a disconnection request and nothing is mentioned in the form as well.#disappointed #unethical #misguided #noterms #cheating