iiNet outages and service status in Deloraine, Tasmania

Problems in the last 24 hours in Deloraine, Tasmania

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Deloraine, Tasmania and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  johnjet1 (@johnjet0) reported 8 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

• 
  PaulTee (@padubyatee) reported 11 minutes ago

  @iiNet investigating a cyber incident involving unauthorised access to iiNet’s internal order management system by an unknown third party

• 
  Chris Poynter (@krisp278) reported 14 minutes ago

  @iiNet hey is there an issue in 2213 nothing on the network issue pages yet but we have a red light on the nbn router for optical.

• 
  Greg Bell (@gReb3l) reported 14 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Independents in. (@Laird_Bruce) reported 18 minutes ago

  @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

• 
  Robin (@Robin34757475) reported 19 minutes ago

  @iiNet @BruinHutchings Was just about to say, I’m having the same problem.

• 
  GillianA 🌺 (@_IndianPacific) reported 19 minutes ago

  @iiNet hey there, I had an issue texting international. Thought I needed to top up per the iiNet mobile plan. So I topped up. Turns out I did not need to do that because I had sufficient money to text an international number. Please may the top up go towards my plan. Thank you

• 
  Aussie Outlier (@aussieoutlier) reported 20 minutes ago

  Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?

• 
  ❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️ (@ImCaz) reported 21 minutes ago

  So I’ve been a customer of @iiNet for 12 years so far, and my internet has just been suspended for an invoice being 11 days overdue 🤨😩😡

• 
  fozzyb3ar (@KickFozzyb3ar) reported 22 minutes ago

  @iiNet Omfg I've never had a dog **** internet connection or internet issue problem before with you guys I'm very disappointed. I can't stream the only thing is connected in my computer. How can I get verified on @KickStreaming with your dog **** internet 😡😡