iiNet outages and service status in Gold Coast, Queensland

Problems in the last 24 hours in Gold Coast, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Gold Coast, Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 19 minutes ago from Gold Coast, Queensland

  @iiNet That’s not working!

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 36 minutes ago from Gold Coast, Queensland

  @iiNet hi is there a time when our internet is going to be connected again with our outage that’s been happening for almost a week now. It’s been so long without the internet.

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 40 minutes ago from Gold Coast, Queensland

  @iiNet She’s got a customer number: 225025030 but would they be able to call through a different number as her phone is not working at the moment

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported 6 minutes ago

  @iiNet Will do. And will hang up!

• 
  Nathan Moraza (@shwing_dusty) reported 7 minutes ago

  There is a huge amount of endurance required to cancel an @iiNet internet plan. When you speak to someone, they make the call go for so long that you might just give up and stay with them. It's a gauntlet of silly questions and tactics.

• 
  Diane Dromgold (@DianeDromgold) reported 7 minutes ago

  @RedCruz19 @iiNet Forced system migration. Tech instructions ineffective/insufficient. Don’t answer the calls to help number. I’m so pissed off. Long term client and their written responses have been rude! Very disappointed. I used to rate them.

• 
  🇦🇺Mdub (@mattwallis81) reported 10 minutes ago

  hey @iinet ive been cut off 6 times while going through your phone options, you might want to look into it. im trying to go through to tech support.

• 
  Gary Bathgate (@BathgateGa3335) reported 14 minutes ago

  Ripped off again. Wtf are you supposed to do with 100gb a month @telstra, @iiNet ? Stop gouging you greedy buggers.

• 
  AEB AEB1@bsky.social (@AEBayley) reported 17 minutes ago

  @iiNet what the hell is wrong with you. 6 email messages [1 after other)+ 3 text about same payment is HARRASSMENT, especially after same last month and issue rectified with details AND spoke to your offshore account mgt Stop already and lift your appalling customer service

• 
  Grumpy Dad (@Bendigodaz) reported 19 minutes ago

  @iiNet Really poor service tonight guys. Our CC was compromised so I changed payment details with you April 3rd. Now tonight, at 8pm you disconnect the service. Just as the call centre closes. Big help you guys are.

• 
  Ray ⭐️⭐️⭐️ 🐀bag. (@ScallywagRay) reported 19 minutes ago

  @dmann_deb @iiNet Ours in GWest is down also, Deb, has been since around 4pm..

• 
  Independents in. (@Laird_Bruce) reported 22 minutes ago

  @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

• 
  dirtytree (@Dirtytree333) reported 25 minutes ago

  @iiNet it’s very interesting that IiNet seem not to use any of their social media since 2024. It that because of the appalling and depleting customer service like the outage in our area today that was not communicated or corrected in the 14 hours since it went off line ?