iiNet Outage in Gold Coast, State of Queensland

@iiNet hi is there a time when our internet is going to be connected again with our outage that’s been happening for almost a week now. It’s been so long without the internet.

@iiNet She’s got a customer number: 225025030 but would they be able to call through a different number as her phone is not working at the moment

@iiNet That’s not working!

@iiNet worst service ever! Can't even deal with a complaint properly! No service for weeks .. no help from customer support but still taking my direct debit!

I am sooo annoyed @iiNet you guys sent a modem to the wrong address and then RTS and now there’s no where to be seen for a new modem to be sent out. Over 45 mins on the phone trying to sort Customer service useless And I now wish I never signed up !! #customerserviceFail #iinet

@Dr_M_Davis @iiNet Suggest to check with friends and neighbors to see if they have the same problems to the same target websites. In ur job, CCP could be hacking you

@simongterry @iiNet @NBN_Australia I would give them the benefit of the doubt if it didn't work pretty much flawlessly for the past 6 months. What is more likely broken, the completely untouched 2m run of copper wiring in the wall, or the vastly complex network of moving parts that is a telco network?

@paulwoods @iiNet @NBN_Australia I had a similar issue with another carrier that went on for years. Ended up being configuration between their modem and server. Much blaming of my wiring, my devices, etc. None of which changed when they did regularly work through outages upgrading their servers.

@iiNet Them: @NBN_Australia tests say that it is an internal wiring issue Me: Why would it work for 6 months then suddenly start dropping out around 1pm on Thu? And then somewhat stabilise after iiNet made some changes? Then start again? Them: As I said, it is just minimal dropouts

*sigh* @iiNet 2nd level support "I don't think it is an issue, I can see minimal drop outs" Me "it dropped out 4 times in the past 15 minutes..., and at least 20 times on Thursday"

@iiNet we’ve been having serious issues all yesterday and today in NSW, Kellyville (Sydney) internet keeps cutting out every 10 or so minutes and upload is crap all of a sudden. This is just after maintenance was performed on our local Node. This is crap, we need to work!

big shout out to @iiNet - over 7 calls to tech support in 4 months, new modem in July that was going to fix everything. No internet again today when everyone is trying to work. THANKS.

@thechartist @NBN_Australia @iiNet The Libs gave us a future proofed low cost Super speed broadband service........ Not