iiNet outages and service status in Gold Coast, Queensland

Problems in the last 24 hours in Gold Coast, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports Near Gold Coast, Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

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  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 3 minutes ago from Gold Coast, Queensland

  @iiNet She’s got a customer number: 225025030 but would they be able to call through a different number as her phone is not working at the moment

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 11 minutes ago from Gold Coast, Queensland

  @iiNet hi is there a time when our internet is going to be connected again with our outage that’s been happening for almost a week now. It’s been so long without the internet.

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 51 minutes ago from Gold Coast, Queensland

  @iiNet That’s not working!

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ray ⭐️⭐️⭐️ 🐀bag. (@ScallywagRay) reported 6 minutes ago

  @dmann_deb @iiNet Ours in GWest is down also, Deb, has been since around 4pm..

• 
  Commander In Chief (@iamshaunbailey) reported 12 minutes ago

  Hello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS

• 
  Miriam Cosic (@miriamcosic) reported 14 minutes ago

  And, @iinet and #TheMessengerCo, I know how to reset passwords in settings and my post-grad in tech isn't helping here. I need actual tech support, tho you're both hopeless in that dept. I haven't had email on one device or another since Aug 11. Now on both, so zero email.

• 
  💧 Vacuous the vaccinated. (@VacuousNess) reported 14 minutes ago

  @iiNet thanks for new modem but -no thanks Just spent fortune moving NBN connection out of child’s bedroom. You offered zero support Then sent us modem which doesn’t need @NBN_Australia line No new modem manual so can’t personalise network name, p’word @acmadotgov #auspol

• 
  freddstid (@freddstid) reported 16 minutes ago

  @iiNet hello not sure if you still do support help but my interest has turned to **** once 12am hit. Can someone check what's happening please?

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  FreshGlade (@FreshGlade) reported 18 minutes ago

  @iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.

• 
  Stuart (@stueyissickofit) reported 18 minutes ago

  Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will call me. This has been going on for months.

• 
  🇦🇺Mdub (@mattwallis81) reported 20 minutes ago

  hey @iinet ive been cut off 6 times while going through your phone options, you might want to look into it. im trying to go through to tech support.

• 
  Sela Star (@SelaStarr) reported 22 minutes ago

  @iiNet Does anybody answer the bloody phones down there? On hold for 40 mins as NO internet! Bloody useless

• 
  ❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️ (@ImCaz) reported 22 minutes ago

  So I’ve been a customer of @iiNet for 12 years so far, and my internet has just been suspended for an invoice being 11 days overdue 🤨😩😡