iiNet outages and service status in Gold Coast, Queensland

Problems in the last 24 hours in Gold Coast, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Gold Coast, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Gold Coast, Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 45 minutes ago from Gold Coast, Queensland

  @iiNet She’s got a customer number: 225025030 but would they be able to call through a different number as her phone is not working at the moment

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 55 minutes ago from Gold Coast, Queensland

  @iiNet hi is there a time when our internet is going to be connected again with our outage that’s been happening for almost a week now. It’s been so long without the internet.

• 
  ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported 58 minutes ago from Gold Coast, Queensland

  @iiNet That’s not working!

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  💧Maria Sofi (@mariasofi) reported 9 minutes ago

  @iiNet Hey iiNet, 5G is down "connected without internet". Care to give the customers some information? (and it's not just me). Also, what is hosted email? I've just seen that you're ending "hosted email". How do I know if I'll be affected?

• 
  Manni D (@TheRealManniD) reported 10 minutes ago

  @iiNet Is ultra VDSL down in Torrens ACT?

• 
  Lee Davis-Thalbourne (@passerkirbius) reported 15 minutes ago

  Hi @iiNet, we just lost DSL connection at our St Kilda (3182) home about 10m ago, and your support line queue has blown out to an hour. Is there an outage we should be aware of?

• 
  Al Garlando (@iamalbyg) reported 16 minutes ago

  @iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.

• 
  Patrick Sedgley (@sedgley_patrick) reported 19 minutes ago

  @iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.

• 
  johnjet1 (@johnjet0) reported 21 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

• 
  Wonder Llama 🦙☘️ (@SirWonderLlama) reported 25 minutes ago

  @Anth_Bo @iiNet Same here...1h11m at this stage and no indication of progressing through the queue. Online chat was unhelpful. Same issue as @Anth_Bo

• 
  Phillip Ray (@Ereon74) reported 26 minutes ago

  @iiNet Hey Team, are there any issues for your NBN services in NSW, more specifically the greater Maitland area? Service has been uncharacteristically patchy this afternoon. Semi regular DNS lookup errors and dropouts. They last for anywhere from 2-10 minutes and then come good.

• 
  Campbell Henderson (@campbehenderson) reported 27 minutes ago

  @iiNet you've not called me back, hung up on me, refused to escalate my problem, and sent me a router that I cannot configure. I'm making calls to your parent company's Head of CX hourly. Not good enough.

• 
  Stuart (@stueyissickofit) reported 27 minutes ago

  Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.