iiNet Outage in Gold Coast, State of Queensland

@iiNet hi is there a time when our internet is going to be connected again with our outage that’s been happening for almost a week now. It’s been so long without the internet.

@iiNet She’s got a customer number: 225025030 but would they be able to call through a different number as her phone is not working at the moment

@iiNet That’s not working!

Hi @iiNet, my Westnet email account is not working. I have tried to log in but it says incorrect details and I'm not prepared to put my credit card or bank details into your website so I can receive an email with this info. Please advise what I can do.

Dear @iiNet if you don't fix my internet soon or respond to emails in a timelier fashion I am going to have to cancel my service ... after you give me a refund. Whatever your technician did to fix the line yesterday has made it even WORSE arghhhhhh

@iiNet wondering why my nbn is running as slow as a lame dog?

@AEBayley @iiNet I tried to help my sister sort out problems with iinet. It was an absolute nightmare. Solution: Signed her up with Mate Communicate. She's not had a problem since. Give them a ring & you'll be able to judge from one phone call their approach to customer service. Best wishes.

Customer service @iiNet up to its usual low standard. Pd invoice on CCard so they send separate invoice for .72c as CC fee after invoice paid. Why are they only corporate not calculating invoice at payment. Will they charge a fee again for CC payment of the SEVENTY TWO CENTS?

@Telstra , @iiNet and @NBN_Australia can't seem to sort our internet. They're aware we also have almost no phone signal but apparently that creates no sense of urgency. 3 weeks from now, they reckon, which will be 6 weeks of bullshit all up. That's if it happens, which I doubt.

@iiNet I understand that, but have been told by your colleagues on numerous different phone calls that it shouldn't take almost a month to receive an appointment, you would think once someone has highlighted an issue at least 4 times in a week efforts would be made to resolve it

@iiNet is it normal to wait a month for an appointment with a tech to set up broadband service despite numerous phone calls and 'esculations' from your team ? Have tried to cancel my service but given more false promises that my issues will be resolved as a priority🤔

@iiNet Hi, Any issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working great/fast but the landline has stopped working. We've tested the line with 3 different handsets but there is no dial tone. Restarted both the NBN modem and router/phone box multiple times.

@iiNet Well apparently due to the change to Vodafone services are seen as prepared & bill is issued & due the same date..... funny how my service has always been prepaid but yet bills were always issued in advance & paid before the next cycle started.