iiNet Outage Report in Melbourne, Victoria

Problems in the last 24 hours in Melbourne, Victoria

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Melbourne, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

• Internet (65%)
• Wi-fi (15%)
• E-mail (8%)
• Total Blackout (7%)
• Phone (5%)

Live Outage Map Near Melbourne, Victoria

The most recent iiNet outage reports came from the following cities: Melbourne.

City	Problem Type	Report Time
Melbourne	Internet	7 days ago
Melbourne	Wi-fi	14 days ago
Melbourne	Wi-fi	14 days ago
Melbourne	Internet	14 days ago
Melbourne	Internet	14 days ago
Melbourne	Total Blackout	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Melbourne, Victoria

Latest outage, problems and issue reports in Melbourne and nearby locations:

• 
  Serena.S. (@mojopin66) reported 4 minutes ago from Melbourne, Victoria

  @iiNet TBH I've been having dropouts and very slow speeds for a long time now but have been using my 4G and putting up with it. No old phone I can test with. Am in an apartment block, wonder if it's the line itself that's carked it.

• 
  Beags (@B_e_agle) reported 5 minutes ago from Melbourne, Victoria

  NBN woes part 2: given up all hope with iiNet after finding out that a) I had to use a different account that I didn't know existed, and b) organise an appointment for another technician to visit. Jumped over to Aussie Broadband and hoping that will fix this whole mess up

• 
  Simon Cozens (@SiCozens) reported 10 minutes ago from Melbourne, Victoria

  @iiNet I’ve been without internet all day. Lodged fault at 11am, still hasn’t been escalated to @NBN_Australia at 9:30pm! Wtf

• 
  ༨པκཇ (@Chuckajoe) reported 10 minutes ago from Melbourne, Victoria

  @iiNet hey team. After waiting for my call back I got one but the call never connected. Can you try the call back again. The call dropped out and it’s an hour wait for tech support now. Experiencing outages all day in 3030

• 
  Rachel Moran (@Rachelmor94) reported 12 minutes ago from Melbourne, Victoria

  @iiNet second outage in as many months.... starting to wonder why I’m still with you

• 
  David M Goll -Dà Wěi #IlikeAnthonyAlbanese (@sytrader) reported 17 minutes ago from Melbourne, Victoria

  @iiNet I got no response from any website or iPad app that uses internet including bank apps both here at my home and later when I was at the coffee shop where my iPad connects to their wifi! Seems to be working ok now! But I still resent having to pay 30%+ extra for a crap service!

• 
  Adam Brown (@AdamBrownAspect) reported 20 minutes ago from Melbourne, Victoria

  @iiNet That is my wife. She is at work I made it EXPLICITLY clear to your support person to call my number 0407529906 The account is in my wife’s name and I am an authorized person on the account. We covered this yesterday. They don’t listen.

• 
  λ (@bbmelb) reported 23 minutes ago from Melbourne, Victoria

  @iinet I just got a birthday email from you even though I'm no longer a customer. Tells me to login to unsub

• 
  Cillian Davie (@C_Davie97) reported 24 minutes ago from Melbourne, Victoria

  @iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

• 
  Adam Brown (@AdamBrownAspect) reported 26 minutes ago from Melbourne, Victoria

  @iiNet thanks (not) for calling me at 12.00 (as promised) to do this, so called, easy switch to NBN. Your complete lack of reliability and inability is overwhelming! Oh yeah, & I appreciate the wasted hours of my life on the phone with your techs so far. Time I’ll never get back!

• 
  stephen atkinson (@steveacko) reported 29 minutes ago from Melbourne, Victoria

  @iiNet seriously. It’s been a near 40 days since our iiNet NBN service was paid for and still nothing. Not even an email update. My partner and I work a combined 150hr week and can’t afford to donate more of our time towards this matter. #iinetNBN #NBN #Melbourne

• 
  Daniel James (@MrDTJames) reported 42 minutes ago from Melbourne, Victoria

  @iiNet 38 down, 34 up.

• 
  Vap0urz (@vap0urz) reported 42 minutes ago from Melbourne, Victoria

  @iiNet This is now the 2nd or 3rd time that I have had to contact / make publicly aware that your product and/or services are ridiculously unrealistic. Fake apologies are useless. I’m sorry to say it but fix your ******* shit!

• 
  Neil Killick (@neil_killick) reported 44 minutes ago from Melbourne, Victoria

  @StoneAdam @iiNet @eatdrinkwatch Yup, ombudsman is the way to go. This always happens with a connection fault - the provider blames NBN and vice versa, no one accountable, no one resolves the issue. You will get it resolved once the TIO is involved, and decent compensation.

• 
  Artemis Moon (@artemis_s_moon) reported 46 minutes ago from Melbourne, Victoria

  @iiNet so my 5GHz network disappeared leaving me only my 2.4GHz and having to reset every device we have 🙄 Freaking. Annoying. Thanks

• 
  Jay Ball (@JayBallzup) reported 48 minutes ago from Melbourne, Victoria

  Hey @iiNet Why is your service status map reporting everything is fine at postcode 3156 when I, for the 4th time in 5 days, am again without internet due to an “outage”.

• 
  Michael Carmody (@EmJaeCaer) reported 49 minutes ago from Melbourne, Victoria

  @HyperionPlays @GutsOCE @Swip3rR @iiNet @Aussie_BB @TPG_Telecom NEVER. EVER. TAKE. THE. FREE. ROUTER. FROM. YOUR. ISP. It is worth every cent that you paid for it.

• 
  Neil Killick (@neil_killick) reported 52 minutes ago from Melbourne, Victoria

  @byrnecore @StoneAdam @iiNet @eatdrinkwatch Yup. I did exactly the same thing with Exetel (who also have diabolical customer service) despite rolling off to Tangerine (who have been terrific, btw).

• 
  Carmen LahiffJenkins (@CarCarLaJenkins) reported 55 minutes ago from Melbourne, Victoria

  @aleeb88 @iiNet Oh dear - this is my problem too - they used to be so good! The customer service is great though!

• 
  Artemis Moon (@artemis_s_moon) reported 60 minutes ago from Melbourne, Victoria

  @iiNet Everyone loves a factory reset 😭 Fairly sure i can find a paper clip and 4 hours of my life without a help desk.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  St Mack (@_St_Mack) reported 4 minutes ago

  @iiNet why are you promoting a rival service?

• 
  Derrick (@TrippeeTaakah) reported 8 minutes ago

  @iinet Again you have sent me an SMS to tell me you’ve sent me an EMAIL for an AutoDebit invoice. What is wrong with @iinet customer service ethic ? Why do you #fail to provide an #optout ? on this patronising/controlling/redundant noise to my phone!!?

• 
  paulyparrot (@PaulyCoyne) reported 14 minutes ago

  @iiNet @SixersBBL yeah but its not on free to air tv witch sucks

• 
  whisaldolf (@freddstid) reported 15 minutes ago

  @Optus @OptusSport @iiNet internet and phone service dropped out for a bit Taree area. Do you guys know why?

• 
  Tom (@tommyk3356) reported 17 minutes ago

  @iiNet I need some help please with my connection

• 
  Skizzick (@kicks1776) reported 19 minutes ago

  @iiNet you scammed us into upgrading to a business account and then turned off our service. We have been lied to every step of the way. Turn our service back on or refund us immediately and stop perpetuating this fraud!

• 
  Rhonda (@countrypebbles) reported 23 minutes ago

  @iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.

• 
  Poorly Written (@written_poorly) reported 24 minutes ago

  @iiNet @SixersBBL You don't have a god damn thing. Your customer service is pathetic as is the quality of your service. Your claim to be number 1 in customer service is a blatant lie.

• 
  Scott Carroll (@Weapon_S) reported 26 minutes ago

  @iiNet still down in 4207. ETC for fix? Going on 6 hours now

• 
  The AC Milan-Godfather (@ACMilanSydney) reported 27 minutes ago

  Guys, my internet is back in service again. Thanks to the team at @iiNet who got in touch with me by phone to resolve the issue. Great service provider...👍 I will be back with @acmilan updates later, need to catch up with few things first.